Blackhawk Network Services FAQ

Answers to your most common questions about Blackhawk Network Services.

Quick, simple, and helpful information at a glance.

What is Blackhawk Network?
Blackhawk Network is a global financial technology company that offers a range of prepaid and gift card solutions, including digital and mobile options.
How do I use my Blackhawk Network gift card?
To use your gift card, simply present it as payment at the designated retailer or online merchant. You can swipe or enter the gift card number during checkout.
Can I reload my Blackhawk Network gift card?
Yes, some Blackhawk Network gift cards can be reloaded. Check the terms and conditions of your specific gift card for more information.
What should I do if my Blackhawk Network gift card is declined?
If your gift card is declined, check the balance to ensure there are enough funds to cover your purchase. If there is, contact Blackhawk Network customer service for assistance.
Can I use my Blackhawk Network gift card for online purchases?
Yes, many Blackhawk Network gift cards can be used for online purchases. Check the terms and conditions for your specific gift card for more information.
What should I do if my Blackhawk Network gift card is lost or stolen?
Contact Blackhawk Network customer service immediately to report a lost or stolen gift card. They may be able to assist in canceling the card and providing a replacement.
How can I check the balance on my Blackhawk Network gift card?
You can check the balance on your gift card by visiting the Blackhawk Network balance check page and entering your gift card number and PIN.
Can I use my Blackhawk Network gift card internationally?
Gift card acceptance and availability may vary by country and retailer. Check the terms and conditions of your specific gift card for more information.
What should I do if my Blackhawk Network gift card is not working?
If your gift card is not working, double-check that you are entering the correct gift card number and PIN. If you continue to have issues, contact Blackhawk Network customer service for assistance.
Can I return items purchased with my Blackhawk Network gift card?
Return policies vary by retailer and may not allow returns for purchases made with a gift card. Check the terms and conditions of your specific gift card and contact the retailer for their return policy.
How do I redeem a Blackhawk Network eGift card?
To redeem an eGift card, either print out the email with the eGift code or present it on your mobile device at the designated retailer or online merchant during checkout.
Can I combine multiple Blackhawk Network gift cards for a single purchase?
Some retailers may allow you to combine multiple gift cards for a single purchase. Check with the retailer beforehand or contact Blackhawk Network customer service for assistance.
Are there any fees associated with using a Blackhawk Network gift card?
Fees may vary by gift card and may include activation, inactivity, or replacement fees. Check the terms and conditions of your specific gift card for more information.
What should I do if the balance on my Blackhawk Network gift card is incorrect?
If you believe there is an error with the balance on your gift card, contact Blackhawk Network customer service for assistance.
Is there an expiration date on Blackhawk Network gift cards?
Yes, some gift cards may have expiration dates. Check the terms and conditions of your specific gift card for more information.
Can I purchase a Blackhawk Network gift card with a credit card?
Yes, you can purchase a gift card with a credit card. However, some retailers may have restrictions on using certain types of credit cards to purchase gift cards. Check with the retailer beforehand.
What should I do if my Blackhawk Network gift card is damaged?
If your gift card is damaged, contact Blackhawk Network customer service for assistance. They may be able to provide a replacement card depending on the extent of the damage.
Can I get a refund for a Blackhawk Network gift card?
No, gift cards are non-refundable. If you are unable to use the gift card, you may be able to sell or exchange it through a third-party website or app.
How long does it take for a Blackhawk Network gift card to be delivered?
Delivery times may vary depending on the type of gift card and the method of delivery chosen. You can track the status of your gift card delivery on the Blackhawk Network website.
Can I use a Blackhawk Network gift card to make recurring payments?
No, gift cards are typically not accepted for recurring payments. Check the terms and conditions of your specific gift card for more information.
How do I report a technical issue with my Blackhawk Network gift card?
If you are experiencing technical issues with your gift card, such as trouble redeeming it online, contact Blackhawk Network customer service for assistance.
Can I cancel a Blackhawk Network gift card after it has been purchased?
It is typically not possible to cancel a gift card after it has been purchased. Contact Blackhawk Network customer service for more information.
Are there any restrictions on the type of purchases I can make with a Blackhawk Network gift card?
Some gift cards may have restrictions on the type of purchases they can be used for, such as alcohol or tobacco products. Check the terms and conditions of your specific gift card for more information.
Can I use my employee discount with a Blackhawk Network gift card?
This may vary by retailer. Check with the retailer beforehand or contact Blackhawk Network customer service for assistance.
Are there any special promotions or discounts for Blackhawk Network gift cards?
Blackhawk Network occasionally offers promotions and discounts on gift card purchases. Check their website or social media pages for current deals.
How do I contact Blackhawk Network customer service?
You can contact customer service by filling out a contact form on the Blackhawk Network website or by calling their toll-free number during business hours.
What should I do if I suspect fraud with my Blackhawk Network gift card?
If you believe your gift card has been compromised or is being used fraudulently, contact Blackhawk Network customer service immediately for assistance.