Blue Stream Fiber FAQ

Answers to your most common questions about Blue Stream Fiber.

Quick, simple, and helpful information at a glance.

What is Bluestreamfiber?
Bluestreamfiber is an internet service provider that offers ultra-fast fiber optic internet to residential and business customers.
How can I check if Bluestreamfiber is available in my area?
You can check the availability by entering your zip code on the Bluestreamfiber website or by calling their customer service hotline.
How can I sign up for Bluestreamfiber?
You can sign up for Bluestreamfiber online through their website or by calling their customer service hotline.
How long does it take to install Bluestreamfiber?
The installation process typically takes about 2-3 hours depending on the complexity of the installation.
Will I need a new modem for Bluestreamfiber?
Yes, you will need a new modem that is compatible with fiber optic internet. A technician will install the modem during the installation process.
Why is my Bluestreamfiber internet slow?
There could be various reasons for slow internet, such as network congestion, outdated devices, or signal interference. Contact Bluestreamfiber's customer service for assistance.
How do I reset my Bluestreamfiber modem?
You can reset your modem by unplugging it from the power source for 30 seconds and then plugging it back in.
Why is my Bluestreamfiber internet not working at all?
First, check if there is any service outage in your area. If not, try resetting your modem. If the issue persists, contact Bluestreamfiber's customer service for support.
What is the difference between upload and download speeds for Bluestreamfiber?
Upload speed refers to the rate at which data is sent from your device to the internet, while download speed refers to the rate at which data is received from the internet to your device.
How do I upgrade my Bluestreamfiber internet plan?
You can upgrade your internet plan by logging into your account on the Bluestreamfiber website or by contacting their customer service.
What happens if I exceed my Bluestreamfiber data usage limit?
Bluestreamfiber offers unlimited data plans, so you will not be charged for exceeding your data usage limit.
How do I troubleshoot slow internet speeds on Bluestreamfiber?
You can try resetting your modem, clearing your browser's cache, or connecting your device directly to the modem with an Ethernet cable. If the issue persists, contact Bluestreamfiber's customer service for assistance.
How can I set up my Bluestreamfiber Wi-Fi network?
Most Bluestreamfiber modems come with built-in Wi-Fi capabilities. Contact Bluestreamfiber's customer service for instructions on how to set up your Wi-Fi network.
What does the error message "No Signal" on my Bluestreamfiber TV mean?
This means that your TV is not receiving a signal from the Bluestreamfiber set-top box. Make sure the connections are secure, and if the issue persists, contact Bluestreamfiber's customer service.
Why is my Bluestreamfiber TV picture quality poor?
This could be due to a weak or unstable internet connection. Try resetting your modem or contacting customer service for assistance.
How can I access my Bluestreamfiber voicemail?
To access your voicemail, dial *98 from your home phone. You can also access it through your online account or the Bluestreamfiber app.
Will I lose my current email address if I switch to Bluestreamfiber?
No, you can keep your current email address when you switch to Bluestreamfiber. Contact their customer service for assistance with setting up email access.
How can I pay my Bluestreamfiber bill?
You can pay your bill online through the Bluestreamfiber website, by phone, or in person at a Bluestreamfiber retail location.
How do I cancel my Bluestreamfiber service?
To cancel your service, you will need to call Bluestreamfiber's customer service hotline and speak with a representative.
What should I do if I am experiencing frequent outages with Bluestreamfiber?
Contact Bluestreamfiber's customer service to report the issue and request a technician to investigate the cause of the outages.
What does the error message "Service Not Available" on my Bluestreamfiber TV mean?
This error could indicate a service outage or an issue with your equipment. Contact Bluestreamfiber's customer service for assistance.
How can I view my Bluestreamfiber bills and statements online?
You can view and download your bills and statements by logging into your account on the Bluestreamfiber website.
Does Bluestreamfiber offer phone service?
Yes, Bluestreamfiber offers reliable and affordable home phone service as part of their packages.
What happens to my Bluestreamfiber service if I move to a new address?
You can transfer your Bluestreamfiber service to your new address by contacting their customer service at least two weeks before your move-in date.
How can I check the status of my Bluestreamfiber installation or service appointment?
You can check the status online through your account on the Bluestreamfiber website or by calling their customer service hotline for updates.
How can I change my Wi-Fi network name and password on Bluestreamfiber?
You can change your Wi-Fi network name and password on the Bluestreamfiber website or by contacting customer service for assistance.
Does Bluestreamfiber offer a referral program?
Yes, you can earn credit on your bill for each friend or family member you refer to Bluestreamfiber.
How can I contact Bluestreamfiber customer service?
You can contact Bluestreamfiber's customer service by phone, email, or through their website's live chat feature. Visit their Contact Us page for more information.