What is Boardvantage and what does it do?
Boardvantage is a digital platform that helps manage communication and collaboration for boards of directors and executive leadership teams.
How do I log into Boardvantage?
You can log into Boardvantage using your email address and the password you have set up for your account. If you have trouble logging in, please click on the Forgot Password option on the login page to reset your password.
I can't seem to access Boardvantage, what could be the problem?
There could be several reasons for this issue. First, make sure you are using the correct login credentials. If you are still unable to access the platform, there may be a technical issue or maintenance work being done on the server. You can check the Boardvantage status page or contact the customer support team for assistance.
How can I update my personal information on Boardvantage?
You can update your personal information by going to the My Profile section of your account. Click on the Edit button and make the necessary changes. Don't forget to save your changes before exiting.
I am not receiving notification emails from Boardvantage. How can I fix this?
Check your spam or junk folder to make sure the emails are not being filtered. If you still can't find them, check your notification settings on Boardvantage to ensure they are enabled for the type of notification you want to receive. If the problem persists, contact customer support for assistance.
Can I share documents externally on Boardvantage?
Yes, you can share documents externally by inviting users as guests to your boardroom. However, this feature may require additional permissions or settings to be enabled by your administrator.
How can I contact the customer support team for assistance?
You can contact the customer support team through the Support option on the Boardvantage platform or by emailing [email protected]. You can also refer to the Boardvantage support page for additional information and resources.
I am experiencing slow loading times on Boardvantage. What could be the cause?
Slow loading times may be caused by a poor internet connection or too many open tabs or programs on your device. Additionally, large files or a high volume of data on the platform can also contribute to slower loading times.
How secure is the information stored on Boardvantage?
Boardvantage utilizes high-level encryption and security protocols to protect your data. Additionally, the platform undergoes regular security audits and assessments to maintain the highest level of security standards.
Can I customize the layout and design of my boardroom on Boardvantage?
Yes, you can customize the layout and design of your boardroom by adding a logo and changing colors and backgrounds. However, this feature may require additional permissions or settings to be enabled by your administrator.
I accidentally deleted a document from Boardvantage. Can I retrieve it?
Yes, deleted documents can be retrieved within 30 days through the Trash option in your boardroom. After 30 days, deleted documents are permanently removed and cannot be retrieved.
Can I access Boardvantage on my mobile device?
Yes, Boardvantage is accessible on mobile devices through its native apps for iOS and Android. You can download the app from the App Store or Google Play Store.
I can't seem to upload documents on Boardvantage. What could be the issue?
There could be several reasons for this issue. First, make sure the document is in a supported format. Also, check to see if there is enough storage space on your device. If the issue persists, contact customer support for assistance.
Can I collaborate with other users on the same document on Boardvantage?
Yes, you can enable collaborative editing for a document and work on it in real-time with other users. This feature may require additional permissions or settings to be enabled by your administrator.
How do I integrate other apps with Boardvantage?
You can integrate other apps with Boardvantage by going to the Integrations section in your account settings. From there, you can choose which apps to integrate and follow the prompts to complete the integration process.
I am having trouble setting up permissions for other users on Boardvantage. What should I do?
If you are having trouble setting up permissions for other users, check to see if you have the proper administrative rights. If the issue persists, contact the customer support team for assistance.
I accidentally shared a document with the wrong user on Boardvantage. How can I revoke their access?
You can revoke a user's access to a document by going to the Sharing options for that document and selecting the user's access to be None. This will immediately revoke their access to the document.
Can I record and save board meetings on Boardvantage?
Yes, you can record and save board meetings on Boardvantage with the Record Meeting feature. This may require additional permissions or settings to be enabled by your administrator.
I am trying to schedule a meeting on Boardvantage, but the time zones are not matching. How can I fix this?
You can change your account time zone in your account settings to match the time zone of the meeting participants. Additionally, you can manually adjust the meeting time to the correct time zone before sending out the invitations.
I can't seem to find a document that was previously uploaded on Boardvantage. What could be the issue?
Double-check to see if you are looking in the correct boardroom and folder. You can also use the search function to locate the document by its title or keywords. If the document is still missing, contact the customer support team for assistance.
Can I access previous versions of a document on Boardvantage?
Yes, you can access previous versions of a document through the Version History option in the document settings. This feature may require additional permissions or settings to be enabled by your administrator.
How can I check who has accessed a particular document on Boardvantage?
You can check the document access history by going to the History option in the document settings. This feature may require additional permissions or settings to be enabled by your administrator.
I am trying to upload a very large file on Boardvantage, but it keeps failing. What can I do?
Large files may take longer to upload, and there may be a time limit for the upload process. Try reducing the file size by compressing it or splitting it into smaller files. If the issue persists, contact customer support for assistance.
I am having trouble viewing a document on Boardvantage. Is there a specific browser I should use?
Boardvantage is compatible with most popular browsers. However, for the best experience, we recommend using the latest versions of Google Chrome, Mozilla Firefox, or Safari.
Can I download documents from Boardvantage to my device?
Yes, you can download documents from Boardvantage to your device by selecting the Download option for the document. This feature may require additional permissions
