BOE FAQ

Answers to your most common questions about BOE.

Quick, simple, and helpful information at a glance.

What is BOE?
BOE stands for BusinessObjects Enterprise, an enterprise reporting platform.
How do I fix a "disk full" error message in BOE?
You can free up disk space by deleting old log files or increasing the disk size for the BOE system. Here's a guide on how to delete log files: https://launchpad.support.sap.com/#/notes/2073802
What should I do if I encounter a "CMS file store object not found" error?
This error indicates that the CMS database or file store may be corrupt. You can try repairing the database or restoring it from a backup. For more detailed steps, refer to this guide: https://help.sap.com/viewer/75d2e346b8384501a23223dfd6304f46/4.1.9/en-US/0a7a6df097ed470fa8c92d0a6ad2b1cf.html
How can I resolve a "CMS has detected that there is a problem in the CMS database" error?
This error indicates database corruption. Follow the steps outlined in this guide to repair the database: https://help.sap.com/viewer/75d2e346b8384501a23223dfd6304f46/4.1.9/en-US/826ca778ea051014a918e182fe12b073.html
What should I do if I get a "server not found" error when trying to access BOE?
This error could mean that the BOE server is not running or that there is a network issue. Make sure the server is running and check your network connection. Also, try clearing your browser cache and restarting the browser.
How do I fix a "CMS session timeout" error in BOE?
In most cases, this error can be resolved by simply logging out and then logging back into BOE. If the issue persists, try increasing the session timeout limit in the CMC. Here's a guide on how to do that: https://launchpad.support.sap.com/#/notes/0001984810
What is the best way to troubleshoot security-related errors in BOE?
One approach is to enable security trace logging, which will provide more detailed information about the error. You can also refer to this guide for other troubleshooting steps: https://launchpad.support.sap.com/#/notes/0001576689
How can I fix a "database communication failure" error in BOE?
This error can be caused by a variety of issues, such as database connectivity problems or incorrect database configuration. Refer to this guide for steps to troubleshoot and resolve the error: https://help.sap.com/viewer/75d2e346b8384501a23223dfd6304f46/4.1.9/en-US/591bf0851ad04a6b992a02ae231f64b7.html
What should I do if I encounter a "license key expired" error in BOE?
This error means that your BOE license has expired and needs to be renewed. You can contact your SAP account representative for assistance with renewing the license.
How do I resolve a "maximum active sessions exceeded" error in BOE?
This error indicates that there are too many active sessions for your BOE system, which can negatively impact performance. You can either increase the maximum number of active sessions or try to reduce the number of sessions. Refer to this guide for steps to change the limit: https://launchpad.support.sap.com/#/notes/0001978742
Why am I getting a "server-side download maximum limit reached" error in BOE?
This error means that the maximum number of concurrent downloads has been reached for the system. This limit can be changed in the CMC. Here's a guide on how to do that: https://launchpad.support.sap.com/#/notes/0002095106
How can I fix a "CMS server unreachable" error in BOE?
This error can occur if the CMS has stopped due to a system crash or unexpected shutdown. You can try restarting the CMS or repairing the CMS database. Here's a guide on how to repair the database: https://help.sap.com/viewer/75d2e346b8384501a23223dfd6304f46/4.1.9/en-US/826ca778ea051014a918e182fe12b073.html
What should I do if I get a "server process busy" error in BOE?
This error means that the server is currently processing a task and does not have the resources available to handle a new request. Wait for the current task to finish or increase the number of available server processes. Here's a guide on how to do that: https://launchpad.support.sap.com/#/notes/0002089175
How do I resolve a "failed to open the connection" error in BOE?
This error can occur when trying to connect to a database. Check the connection details, make sure the database server is running, and try again. Refer to this guide for more detailed troubleshooting steps: https://help.sap.com/viewer/75d2e346b8384501a23223dfd6304f46/4.1.9/en-US/f8d17600ffe2f275e10000000a441470.html
How can I fix a "file repository server down" error in BOE?
This error means that the file repository server (FRS) is not responding. Make sure the FRS is running and try restarting the server if necessary. Refer to this guide for more troubleshooting steps: https://launchpad.support.sap.com/#/notes/2071733
What should I do if I encounter a "invalid object" error in BOE?
This error means that the object (e.g. report, user, group) being referenced does not exist or is not accessible to the current user. Make sure the object exists and that you have the necessary permissions to access it.
How do I resolve a "connection or SQL sentence error" in BOE?
This error means that there is an issue with the connection to the database or the SQL sentence being used. Check the connection details and make sure the SQL statement is valid. You may also need to consult with your database administrator for assistance.
What should I do if I get a "server memory allocation failed" error in BOE?
This error means that the server did not have enough memory to complete the requested operation. You may need to allocate more memory to the server or reduce the number of concurrent processes. Refer to this guide for more details: https://launchpad.support.sap.com/#/notes/0001964447
How can I fix a "network operation timed out" error in BOE?
This error can occur when there is a network issue that prevents the server from responding in a timely manner. Check your network connection and try again. You can also refer to this guide for more troubleshooting