What is Bookeo?
Bookeo is an online booking and scheduling system used by businesses to manage appointments, classes, events, and tours.
How do I sign up for Bookeo?
To sign up for Bookeo, go to their website at www.bookeo.com and click on the "sign up" button. You will need to provide some basic information and choose a plan that best fits your business needs.
Can I use Bookeo on my mobile device?
Yes, Bookeo is a mobile-responsive platform and can be accessed on any device with an internet connection.
What types of businesses can use Bookeo?
Bookeo is designed for any business that requires scheduling and booking services, such as hair salons, gyms, rental companies, and tour agencies.
How can I add staff members to my Bookeo account?
To add staff members, go to your Bookeo dashboard, click on "resources" and then "staff" and follow the prompts to add a new staff member.
Can I customize my booking page?
Yes, Bookeo offers various customization options for your booking page, including branding, color schemes, and adding custom fields.
Are there any limits on the number of bookings I can receive through Bookeo?
Bookeo offers unlimited bookings for all plans. However, there may be limits on the number of appointments or classes you can have in a given time frame, depending on your plan.
Can I accept payments through Bookeo?
Yes, Bookeo integrates with various payment gateways, including PayPal and Stripe, to allow you to accept payments for bookings and reservations.
My customers are reporting difficulties with booking, what should I do?
Please check your settings and make sure that all your booking options are correctly configured. You can also contact Bookeo support for assistance.
Can I set up different pricing for different services?
Yes, Bookeo offers the option to create different pricing for different services or classes.
How can I view and manage my bookings in Bookeo?
You can view and manage your bookings by going to your Bookeo dashboard and clicking on the "bookings" tab. From there, you can see upcoming, cancelled, and past bookings and make any necessary changes.
Can I send automatic email confirmations to my customers?
Yes, Bookeo allows you to set up automatic email confirmations for each booking. You can also customize the content of the confirmation email.
I am receiving an error message when trying to integrate Bookeo with my website, what should I do?
Please check the integration instructions and make sure you followed all the steps correctly. If you continue to experience issues, you can contact Bookeo support for assistance.
Can I offer discounts and promotions through Bookeo?
Yes, Bookeo offers various discount and promotion options, including percentage or fixed amount discounts, limited time offers, and gift vouchers.
Can I import my existing customer list into Bookeo?
Yes, Bookeo allows you to import your customer list, along with their contact information, from a CSV file.
How can I cancel a booking in Bookeo?
To cancel a booking, go to your Bookeo dashboard, click on the "bookings" tab and select the booking you want to cancel. From there, click on "cancel" and follow the prompts.
Can I set up recurring bookings in Bookeo?
Yes, Bookeo offers the option to create recurring bookings for regularly scheduled appointments or classes.
I have a question or issue that is not covered in the Bookeo FAQs, what should I do?
You can contact Bookeo support through their website or by emailing them at [email protected] for assistance.
How can I reset my Bookeo password?
To reset your Bookeo password, click on the "forgot your password?" link on the login page and follow the prompts to reset your password.
Can I access customer reviews and feedback through Bookeo?
Yes, Bookeo offers a customer review system, and you can view and manage reviews from your account.
How can I upgrade or downgrade my Bookeo plan?
To upgrade or downgrade your Bookeo plan, go to your account settings and click on the "plans and billing" tab. From there, you can select the plan that best fits your needs.
Is there a limit on the number of customers I can have in my Bookeo account?
No, there is no limit on the number of customers you can have in your Bookeo account.
Can I have multiple locations or branches in my Bookeo account?
Yes, Bookeo offers multi-location support, allowing you to add and manage multiple branches or locations under one account.
How can I export my booking data from Bookeo?
To export your booking data, go to your Bookeo dashboard, click on the "bookings" tab, and select the bookings you want to export. From there, click on "export" and follow the prompts.
My currency is not supported by Bookeo, what should I do?
Bookeo supports most major currencies; however, if your currency is not available, you can set the currency conversion manually in your account settings.
Can I set up a waiting list for fully booked classes or appointments?
Yes, Bookeo allows you to enable a waiting list for fully booked classes or appointments so customers can be notified if a spot becomes available.
How can I cancel my Bookeo subscription?
To cancel your Bookeo subscription, go to your account settings and click on the "plans and billing" tab. From there, click on "cancel subscription" and follow the prompts.
Where can I find tutorials and guides for using Bookeo?
Bookeo offers various tutorials and guides on their website, including video tutorials and FAQs. You can also contact their support team for any specific questions or issues.
