Boost Mobile FAQ

Answers to your most common questions about Boostmobile.

Quick, simple, and helpful information at a glance.

How do I check my boostmobile balance?
You can check your balance by dialing #BAL (#225) from your boostmobile phone or by logging into your My Account on the boostmobile website.
Why am I getting a "No Service" error on my boostmobile phone?
This could mean that your phone is not within the coverage area, your boostmobile service has been suspended, or there is a network outage. Check for network coverage and make sure your bill is paid to rule out these possibilities.
How do I fix the "Invalid SIM" error on my boostmobile phone?
This error usually means that the SIM card is not inserted correctly or the SIM card is damaged. Try reinserting the SIM card and if the error persists, contact boostmobile customer service for assistance.
What does the "Network Busy" error mean on my boostmobile phone?
This error indicates that the network in your area is experiencing heavy traffic and cannot handle your call or data request. Try again in a different location or at a less busy time of day.
How can I fix the "No Data Connection" error on my boostmobile phone?
This could mean that your data is turned off, you are outside the coverage area, or there is a network issue. Make sure your data is turned on and check for network coverage. If the error persists, contact boostmobile customer service.
Why is my boostmobile phone showing "Emergency Calls Only"?
This means that your phone is connected to the available network, but your boostmobile service is not active. Ensure your bill is paid and if the error persists, contact boostmobile customer service.
What should I do if I can't make or receive calls on my boostmobile phone?
Check your network coverage, make sure your phone is not set to Airplane mode, and restart your phone. If the issue persists, contact boostmobile customer service.
How do I resolve the "Call Failed" error message on my boostmobile phone?
This error could be due to low network signal, a busy network, or a network outage. Check your signal strength and try again. If the error persists, contact boostmobile customer service.
Why am I receiving a "Network Error" message on my boostmobile phone?
This could mean that there is an outage in your area or your phone's settings need to be updated. Check for network coverage and if the error persists, contact boostmobile customer service.
How can I fix the "SIM Card Locked" error on my boostmobile phone?
This error means that the SIM card has been locked due to too many incorrect PIN attempts. You will need to contact boostmobile customer service to get the PUK code to unlock the SIM card.
What should I do if I cannot send or receive text messages on my boostmobile phone?
Check your network coverage, make sure you have an active plan, and confirm that you have available text messages in your plan. If the issue persists, contact boostmobile customer service.
How do I resolve the "Invalid Number" error when sending a text message?
This means the number you are trying to send a text message to is not a valid phone number. Double-check the number and try again.
How can I fix the "Voicemail Unavailable" error on my boostmobile phone?
This could be because your voicemail has been disabled or your boostmobile service is suspended. Check your voicemail settings and make sure your bill is paid to resolve this error.
Why is my boostmobile phone showing "SIM Failure"?
This could mean that your SIM card is damaged or not inserted correctly. Try reinserting the SIM card and if the error persists, contact boostmobile customer service for assistance.
How do I fix the "Roaming Indicator" error on my boostmobile phone?
This error usually means that your phone is not in the coverage area and is roaming. Check for network coverage and consider turning off roaming to avoid additional charges.
What should I do if my boostmobile phone is not charging?
Try using a different charging cable or adapter, check the charging port for any debris, and make sure the outlet you are using is functional. If the issue persists, contact boostmobile customer service.
How do I resolve the "Insufficient Funds" error on my boostmobile account?
This means that you do not have enough funds in your account to cover your monthly bill or extra charges. Add funds to your account or contact boostmobile customer service for assistance.
Why am I getting a "SIM Not Found" error on my boostmobile phone?
This error indicates that the SIM card is not inserted or activated in your phone. Make sure the SIM card is inserted correctly and if the error persists, contact boostmobile customer service.
How can I fix the "Server Error" when trying to access my boostmobile account?
This could be a temporary issue on the boostmobile website or app. Try again later or clear your browser cache and cookies to resolve this error.
What should I do if my boostmobile phone is frozen or unresponsive?
Try restarting your phone, removing the battery (if possible), or performing a factory reset. If none of these solutions work, contact boostmobile customer service for further assistance.
How do I resolve the "Low Storage" error on my boostmobile phone?
This means that your phone does not have enough internal storage for new data. Consider deleting unused apps or files, or add an external SD card for additional storage.
Why am I not receiving notifications on my boostmobile phone?
Check your notification settings to make sure they are turned on, ensure that your phone is not on Do Not Disturb mode, and restart your phone. If the issue persists, contact boostmobile customer service.
How can I fix the "Invalid PIN" error when trying to make a payment?
This error means that the PIN you entered is incorrect. Double-check the PIN and try again. If you continue to have issues, contact boostmobile customer service.
What should I do if I accidentally deleted important data on my boostmobile phone?
If you have not backed up your data, it may not be possible to recover it. Consider using a data recovery software or contact a professional for assistance.
How do I resolve the "IP Address Conflict" error on my boostmobile phone?
This means that there is more than one device trying to use the same IP address on your network. Reboot your phone and router to resolve this error.
Why am I getting a "Charging Error" on my boostmobile phone?
This could be due to a faulty charging cable or adapter, debris in the charging port, or a battery issue. Try using a different cable or adapter, clean out the charging port, or replace the battery if necessary.
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