What is borlange-energi?
Borlange-energi is a Swedish energy company that provides electricity, heating, and cooling services to the residents of Borlange.
How do I report a power outage?
You can report a power outage by calling our 24/7 customer service hotline at +46 243-810 00.
Why is my bill higher than usual?
Your bill may be higher than usual due to increased energy consumption or changes in energy prices. You can check your energy usage and compare it to previous months on your bill or through our online portal.
How can I pay my bill?
You can pay your bill through various methods such as online banking, direct debit, bank transfer, or by visiting our customer service center.
What should I do if I smell gas?
If you smell gas, leave the area immediately and call our emergency gas line at +46 243-810 50.
How can I sign up for automatic bill payments?
You can sign up for automatic bill payments by logging into our online portal and selecting the option for direct debit.
What do I do if my meter is not working?
If your meter is not working, please contact our customer service hotline to schedule a meter inspection and replacement if necessary.
Can I switch to renewable energy with borlange-energi?
Yes, you can switch to renewable energy with borlange-energi. Please contact our customer service hotline to learn about our available options.
How do I request a new connection for electricity or heating?
You can request a new connection for electricity or heating by filling out the relevant form on our website or by contacting our customer service hotline.
Why is my heating not working?
Your heating may not be working due to a variety of reasons, such as a power outage, a broken or malfunctioning heating system, or inadequate insulation. Please contact our customer service hotline for assistance.
How can I request a repair for my heating system?
You can request a repair for your heating system by calling our customer service hotline or filling out a maintenance request form on our website.
What should I do if my energy supply is disconnected?
If your energy supply is disconnected, please contact our customer service hotline to determine the reason and to make arrangements for reconnection.
How do I read my energy bill?
Your energy bill contains information such as your energy usage, charges, and payment due date. You can find a guide on how to read your energy bill on our website or by contacting our customer service hotline.
What is a distribution fee?
A distribution fee is the cost of delivering electricity or heating to your home through our network of power lines and pipes. It is separate from the cost of energy itself.
How can I reduce my energy consumption?
You can reduce your energy consumption by practicing energy-saving habits such as turning off lights and appliances when not in use, using energy-efficient appliances, and properly insulating your home. You can also schedule an energy audit with our company for personalized tips on reducing your energy usage.
What should I do if I receive a suspicious email or call from someone claiming to be from borlange-energi?
If you receive a suspicious email or call from someone claiming to be from borlange-energi, do not disclose any personal information and report it to our customer service hotline immediately.
How can I update my contact information?
You can update your contact information by logging into our online portal or by contacting our customer service hotline.
What is the average wait time for a customer service representative?
Our average wait time for a customer service representative is currently X minutes.
How can I report a street light outage?
You can report a street light outage by using the online form on our website or by contacting our customer service hotline.
What should I do if my energy bill seems incorrect?
If your energy bill seems incorrect, please contact our customer service hotline for assistance. We will review your bill and make any necessary adjustments.
How do I cancel my service with borlange-energi?
You can cancel your service by notifying us through our online form, by email, or by calling our customer service hotline. Please note that there may be fees associated with early termination of service.
Why am I experiencing low water pressure?
Low water pressure may be caused by clogged pipes, a malfunctioning pressure regulator, or issues with the water supply. Please contact our customer service hotline for assistance.
Can I track my energy usage online?
Yes, you can track your energy usage online by logging into our online portal and viewing your energy usage data.
How do I file a complaint?
You can file a complaint by contacting our customer service hotline or by filling out a complaint form on our website. We take all complaints seriously and will work to resolve them promptly.
Is borlange-energi affected by weather events?
Yes, extreme weather events such as storms or heatwaves can affect our energy services. We will do our best to minimize any disruptions and provide updates to our customers during such situations.
How do I submit a meter reading?
You can submit a meter reading by calling our automated meter reading service or by submitting it online through our customer portal.
Are there any energy-saving programs or incentives offered by borlange-energi?
Yes, we offer various energy-saving programs and incentives. You can find more information on our website or by contacting our customer service hotline.
