Bright Data FAQ

Answers to your most common questions about Bright Data.

Quick, simple, and helpful information at a glance.

What is BrightData?
BrightData (formerly Luminati) is a proxy network and data collection platform used for web scraping, data mining, and other online data-related tasks.
What does the error message "Your IP is restricted" mean?
This error means that the IP address you are using has been flagged or restricted by the target website or server. You will need to switch to a different IP address to continue using BrightData.
How can I change my IP address in BrightData?
You can change your IP address by selecting a different proxy or rotating between available proxies in the BrightData dashboard.
What is a proxy?
A proxy acts as an intermediary between your device and the internet, allowing you to access websites and services while hiding your real IP address.
Why am I receiving a "Connection refused" error message?
This error message means that the target website or server is not allowing a connection from the selected IP address. The target website may have blocked access or there could be network issues.
What is a session?
A session in BrightData refers to the period of time when you are using a specific IP address. Sessions can be configured to end after a certain number of requests or time.
Why is my BrightData account suspended?
Your account may be suspended due to violation of BrightData's terms and conditions or if unusual activity is detected on your account. Please contact BrightData support for further assistance.
How can I scrape websites that require a login?
You can use BrightData's username and password manager to store login details and use the same session for scraping the website.
What is the difference between a rotating and a static IP?
A rotating IP changes for every session while a static IP remains the same for a period of time.
How can I troubleshoot "timed out" error messages?
"Timed out" errors can occur due to a slow internet connection, congested network, or unresponsive target website. Try using a different proxy or increasing the timeout limit in BrightData's request settings.
Can I use BrightData for illegal activities?
No, BrightData does not condone or support any illegal activities. Violating BrightData's terms and conditions may result in account suspension or termination.
Why is my data scraping project taking longer than usual?
Data scraping speed can be affected by various factors such as target website's response time, network congestion, selected proxy, and requested amount of data. Consider optimizing these factors to speed up your project.
How can I stay compliant with BrightData's terms and conditions?
To stay compliant, make sure to only use BrightData for legal and ethical purposes and follow any specific instructions or restrictions provided by your target website.
What is the best way to monitor my data scraping activity?
You can use BrightData's dashboard or API to monitor your data scraping activity in real time, track usage and consumption, and set up notifications for any issues or errors.
Why am I receiving a "peer authentication failed" error?
This error can occur when the IP address you are using is not authorized to access the target website. Make sure to use an IP address that is allowed by the target website.
Can I use BrightData for large-scale data scraping projects?
Yes, BrightData can handle large-scale projects with a high volume of requests. However, please ensure that your usage complies with BrightData's terms and conditions.
What is the BrightData Self-service Acceleration Add-on?
The Self-service Acceleration Add-on allows you to set up your own private proxy pool for faster and more reliable data scraping.
Can I use BrightData on mobile devices?
Yes, BrightData offers mobile SDKs for both iOS and Android to allow data collection and web scraping on mobile devices.
How can I configure my requests for low latency?
You can configure your requests for low latency by using a rotating IP, reducing the number of sessions or requests, and optimizing your target website requests to bypass unnecessary requests or content.
Can I use BrightData for social media scraping?
No, BrightData does not support social media scraping as it is against their terms and conditions.
How can I handle blocked IP addresses in BrightData?
You can use the IP pool feature in BrightData to switch between available IPs to avoid blocked IP addresses.
Does BrightData have a free trial?
No, BrightData does not offer a free trial. However, they do offer a 7-day money-back guarantee for their services.
How can I delete my BrightData account?
You can delete your BrightData account by contacting their support team.
What is multi-homing and how does it benefit me?
Multi-homing is a feature in BrightData that allows you to rotate between multiple IP pools, increasing your chances of finding an available IP for your target website.
Is data collected through BrightData anonymous?
Yes, data collected through BrightData is anonymous and cannot be traced back to the user's real IP address.
How often do BrightData's IP addresses rotate/change?
The frequency of IP rotation in BrightData can vary depending on the plan and settings you have selected, but typically it rotates every session or every few minutes.
Can I use BrightData with other web scraping tools?
Yes, BrightData provides APIs and integrations that allow you to use it in conjunction with other web scraping tools for more efficient data collection.
How can I learn more about using BrightData?
You can visit their documentation page or contact their support team for more information and assistance with using BrightData.