How do I reset my Brinkshome app?
To reset the app, go to settings and select Reset data under the General tab. This will clear all saved data and preferences.
Why is my Brinkshome app not connecting to my device?
This could be due to a weak Wi-Fi signal or the device being out of range. Make sure your Wi-Fi signal is strong and your device is within range of your router. If the problem persists, try resetting your device and reconnecting it to the app.
I cannot login to my Brinkshome app. What should I do?
First, make sure you are using the correct login information. If you have forgotten your password, you can reset it by clicking Forgot password on the login page. If the problem persists, contact customer support for further assistance.
How do I add a new device to my Brinkshome app?
To add a new device, click on the Add device button in the app and follow the instructions provided.
I am seeing an error message saying device offline. What does this mean?
This means your device is not connected to the internet. Please check your Wi-Fi connection and make sure your device is within range of your router.
Why am I not receiving any notifications from my Brinkshome app?
This could be due to your notification settings being turned off. Go to settings and make sure notifications are enabled. You can also check your app permissions to ensure notifications are allowed.
How do I change the language on my Brinkshome app?
On the login page, click on the Language icon and select your preferred language from the list.
I am getting an error message saying request cannot be processed. What should I do?
This may be a temporary issue with the app. Try closing the app and reopening it. If the problem persists, contact customer support for further assistance.
How do I change the Wi-Fi network my Brinkshome device is connected to?
In the app, go to the settings section and select Change Wi-Fi network under the Network tab. Follow the instructions provided to change the network.
Why is my device not responding to commands from the Brinkshome app?
This could be due to a weak Wi-Fi signal or the device being out of range. Make sure your Wi-Fi signal is strong and your device is within range of your router. If the problem persists, try resetting your device and reconnecting it to the app.
I am having trouble creating a Brinkshome account. What should I do?
Make sure you are using a valid email address to create your account. If you continue to experience issues, contact customer support for further assistance.
How do I troubleshoot connection issues with my Brinkshome device?
First, check your Wi-Fi signal and make sure your device is within range of your router. If the problem persists, try resetting your device and reconnecting it to the app. You can also contact customer support for further assistance.
My Brinkshome device is not arming/disarming correctly. What could be causing this?
Check your devices battery level and replace if necessary. You may also need to reset your device and adjust its position for optimal performance.
I am getting a server error message on my Brinkshome app. What does this mean?
This could be a temporary issue with the server. Try closing the app and reopening it. If the problem persists, contact customer support for further assistance.
How do I view my devices battery level on the Brinkshome app?
In the app, go to the Battery section under the devices settings. You will be able to see the current battery level there.
Why is my Brinkshome device beeping?
The device may be running low on battery or there is a loss of internet connection. Check the devices battery level and Wi-Fi connection to troubleshoot the issue.
How do I schedule arm/disarm times for my Brinkshome device?
In the app, go to the Schedule section under the devices settings. You can set specific times for the device to automatically arm/disarm.
I am not able to control my Brinkshome device remotely. What should I do?
Check your devices Wi-Fi connection and make sure your smartphone has a strong internet connection. You may also need to troubleshoot the device by resetting and reconnecting it to the app.
How do I add additional users to my Brinkshome account?
In the app, go to the Users section and click on the Add user button. You can then invite users via email to join your account.
Why is my Brinkshome device offline?
This could be due to a weak Wi-Fi signal or the device being out of range. Make sure your Wi-Fi signal is strong and your device is within range of your router. If the problem persists, try resetting your device and reconnecting it to the app.
I cannot connect my Brinkshome device to my wireless network.
Make sure your Wi-Fi network name and password are correct when setting up the device. You may also need to check your routers settings and ensure it is compatible with the device.
How do I view my Brinkshome devices event history?
In the app, go to the Event log section under the devices settings. You will be able to see a history of all events recorded by the device.
My Brinkshome device is not recording events. What could be causing this?
Check the devices battery level and Wi-Fi connection. You may also need to adjust the devices sensitivity settings for event recording to work properly.
How do I enable two-factor authentication on my Brinkshome account?
In the app, go to the Security section under your account settings and toggle on the two-factor authentication option. Follow the instructions provided to complete the setup.
Why do I keep getting a sensor failure message for my Brinkshome device?
This could be due to an issue with the devices sensor or battery. Check the sensors connection and battery level, and replace if necessary.
My Brinkshome device is not showing up in the app. What should I do?
Try resetting your device and reconnecting it to the app. You can also try restarting your smartphone and checking your Wi-Fi connection. If the problem persists, contact customer support for further assistance.
