What is British Telecom (BT)?
BT (British Telecom) is a telecommunications company that provides phone, internet, and television services in the United Kingdom.
How do I contact British Telecom customer service?
You can contact British Telecom customer service by calling 150 from your BT landline or +44 179 359 6931 from outside the UK. You can also reach out through their live chat or email support.
Why is my internet not working?
There could be several reasons for your internet not working, such as a technical issue with your router, an outage in your area, or an issue with your account. You can check for any known outages on the BT Service Status page (https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31) or contact BT customer service for further assistance.
How do I reset my BT router?
To reset your BT router, locate the reset button (usually a small hole) on the back of the router, use a pin or paperclip to press and hold the button for 10 seconds, and then release it. Your router will reboot and reset to its default settings.
My BT phone line is not working, what should I do?
First, check if there are any known outages in your area by using the BT Service Status page (https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31). If there are no outages, you can try basic troubleshooting steps like checking your phone connections, unplugging and plugging back in your phone, or resetting your phone. If the issue persists, contact BT customer service for further assistance.
How do I manage my BT account?
You can manage your BT account online through the My BT platform (https://www.bt.com/mybt/).
How do I pay my BT bill?
You can pay your BT bill through the My BT platform (https://www.bt.com/mybt/) using a debit or credit card, or by setting up a direct debit.
Why am I getting a "Limited connectivity" message when trying to connect to my BT wifi?
This error means that your device is connected to the BT wifi network, but has limited or no internet access. Try restarting your device and if the issue persists, contact BT customer service for help.
I forgot my BT login details, what should I do?
On the My BT login page (https://www.bt.com/mybt/), click on the "Forgotten your login details?" link and follow the prompts to recover your login information.
How do I change my BT wifi password?
To change your BT wifi password, log in to the My BT platform (https://www.bt.com/mybt/) and go to the "My Extras" section. Click on "Products & Services" and choose "Manage BT Email" from the drop-down menu. Then, go to "Manage BT Email" and select "Change password."
Why is my BT TV picture freezing or pixelated?
This issue is usually caused by a poor TV signal or interference. Check the cables and connections between your TV and BT set-top box, and try rebooting the box. If the problem persists, contact BT customer service for further assistance.
How do I set up my BT email on my device?
You can follow the step-by-step instructions on the BT Help page (http://bt.custhelp.com/app/answers/detail/a_id/10273/~/setting-up-email-with-mail-for-windows-10) to set up your BT email on a Windows 10 device. For other devices, you can refer to the user manual or contact BT customer service for help.
I am not receiving emails on my BT account, what should I do?
Make sure your email account is not full or full of spam emails. If everything looks normal, check your email filters as they may be sending your emails to a different folder. You can also try logging out of your account and logging back in. If the issue persists, contact BT customer service for help.
What is the BT YouView service?
BT YouView is an internet-connected TV service that provides access to on-demand content, catch-up TV, and digital channels through a set-top box.
How do I set up the BT YouView service?
To set up the BT YouView service, you need to have a BT TV subscription and a BT YouView box. If you have both, you can follow the instructions provided with your set-top box or refer to the BT Help page (https://www.bt.com/help/tv/set-up/how-to-set-up-bt-youview-for-the-first-time) for step-by-step guidance.
Why is my BT YouView box not working?
If your BT YouView box is not working, check that it is properly connected to your TV and the internet. You can also try rebooting the box or performing a maintenance reset. If these steps do not resolve the issue, contact BT customer service for further assistance.
How do I restart my BT YouView box?
To restart your BT YouView box, press and hold the power button for 8 seconds, or unplug the power cable and wait for 10 seconds before plugging it back in.
Why am I getting a "No signal" message on my BT TV?
This message usually indicates a problem with your TV signal or cables. Make sure all connections are secure and try rebooting your set-top box. If the issue persists, contact BT customer service for help.
Why is my BT YouView remote not working?
Try replacing the batteries in your remote, making sure they are inserted correctly. You can also try resetting your remote by following the instructions on the BT Help page (https://www.bt.com/help/tv/bt-remote-control/how-to-reset-your-bt-tv-remote). If the issue persists, contact BT customer service for further assistance.
What is BT Mobile?
BT Mobile is the mobile network service offered by British Telecom, using the EE network.
How do I check my BT Mobile coverage?
You can check the BT Mobile coverage in your area on the BT Mobile coverage map (https://www.bt.com/help/mobile/4g-coverage-and-support.html).
Why am I not able to make calls on my BT Mobile?
If you are unable to make calls with your BT Mobile, ensure that you have a good signal and an active plan. If you have a good signal and an active plan, try rebooting your phone. If the issue persists, contact BT customer service for further assistance.
Why am I getting a "No service" message on my BT Mobile?
This message usually means that your phone is unable to connect to the BT Mobile network. Check that you have a good signal and that your account is active. If everything looks fine, contact BT customer service for further assistance.
How do I top up my BT Mobile credit?
You can top up your BT Mobile credit by logging in to the My BT platform
