How do I troubleshoot issues with my Broadvoice service?
You can start by checking your internet connection and restarting both your router and Broadvoice device. If the issue persists, contact Broadvoice support.
Why am I not able to make or receive calls with my Broadvoice service?
This could be due to a problem with your internet connection, device settings, or insufficient account balance. Check these factors and contact support if the issue persists.
What is the correct way to set up my Broadvoice device?
You can follow the instructions provided by Broadvoice or refer to the user manual for your specific device. If you need further assistance, you can contact support.
How can I check my Broadvoice account balance?
You can log in to your Broadvoice online account or use the Broadvoice mobile app to view your account balance.
What should I do if I forget my Broadvoice account password?
You can click on the 'Forgot Password' link on the login page and follow the prompts to reset your password. You will receive an email with instructions on resetting your password.
Why am I getting a 'registration failed' error message on my Broadvoice device?
This could be due to an incorrect username or password, network connectivity issues, or a problem with your device. Check these factors and contact support if the issue persists.
How do I set up voicemail on my Broadvoice service?
You can log in to your Broadvoice online account, go to the 'Features' tab, and select 'Voicemail' to set up your voicemail. You can also contact support for assistance.
What should I do if my Broadvoice device shows 'no service' on the display?
This indicates that the device is not getting a connection to the Broadvoice network. Check your internet connection and try restarting the device. If the issue persists, contact support.
How can I change my Broadvoice account password?
You can log in to your Broadvoice online account, go to the 'Settings' tab, and select 'Change Password' to set a new password.
Why am I unable to make international calls with my Broadvoice service?
This could be due to insufficient account balance or an international calling block on your account. Contact support to resolve the issue.
How can I check my Broadvoice call history?
You can log in to your Broadvoice online account, go to the 'Reports' tab, and select 'Call History' to view your call history. You can also use the Broadvoice mobile app for this purpose.
What should I do if my Broadvoice device shows 'network error'?
This could be due to a temporary outage or an issue with your internet connection. Wait for a few minutes and check if the issue persists. If it does, contact support.
How can I set up call forwarding with my Broadvoice service?
You can log in to your Broadvoice online account, go to the 'Features' tab, and select 'Call Forwarding' to set up call forwarding. You can also refer to the user manual for your device or contact support for assistance.
Why do I hear static or noise on my Broadvoice calls?
This could be due to a poor internet connection, outdated device firmware, or other network issues. Try restarting your device and router, and if the issue persists, contact support.
How can I add a new user to my Broadvoice account?
You can log in to your Broadvoice online account, go to the 'Users' tab, and select 'Add User' to add a new user to your account.
What should I do if I receive a busy signal when trying to make a call with Broadvoice?
This could be due to high call traffic or issues with the recipient's phone line. Wait a few minutes and try the call again. If the issue persists, contact support.
How can I set up call waiting with my Broadvoice service?
You can log in to your Broadvoice online account, go to the 'Features' tab, and select 'Call Waiting' to enable call waiting. You can also contact support for assistance.
Why am I unable to make or receive calls while traveling with my Broadvoice service?
This could be due to limited or no network coverage in the area you're traveling to. Check network coverage maps and contact support for alternative options.
How do I set up speed dial with my Broadvoice service?
You can log in to your Broadvoice online account, go to the 'Features' tab, and select 'Speed Dial' to set up speed dial. You can also refer to the user manual for your device or contact support for assistance.
Why am I receiving a 'call failed' error on my Broadvoice device?
This could be due to an incorrect dialing sequence, network connectivity issues, or a problem with the recipient's phone line. Check these factors and contact support if the issue persists.
How can I change my Broadvoice phone number?
You can log in to your Broadvoice online account, go to the 'Settings' tab, and select 'Change Phone Number' to change your number. Note that some fees may apply. You can also contact support for assistance.
Why is my Broadvoice service not working during a power outage?
This could be due to a lack of internet connectivity or a power outage affecting your internet service. It's recommended to have a backup power source for your modem and router to ensure uninterrupted service during outages.
How do I set up call blocking with my Broadvoice service?
You can log in to your Broadvoice online account, go to the 'Features' tab, and select 'Call Blocking' to set up call blocking. You can also refer to the user manual for your device or contact support for assistance.
Why am I receiving an 'unauthorized user' error on my Broadvoice device?
This could be due to an incorrect username or password. Double-check your login credentials and try again. If the issue persists, contact support.
How can I use my Broadvoice service while on vacation?
You can use your Broadvoice account from anywhere with an internet connection. Simply log in to your account or use the Broadvoice mobile app to make and receive calls.
Why am I receiving a 'user busy' response when trying to make a call with my Broadvoice service?
This could be due to the recipient's line being busy, a network issue, or a problem with the recipient's phone line. Check these factors and try the call again. If the issue persists, contact support.
How do I set up call screening with my Broadvoice service?
You can log in to your Broadvoice online account, go to the 'Features' tab, and select 'Call Screening' to set up call screening. You can also refer to the user manual of your device or contact support for assistance.
Why am I experiencing poor call quality with my Broadvoice service?
This could be due to network issues, a problem with your device, or
