Brussels Airlines FAQ

Answers to your most common questions about Brussels Airlines.

Quick, simple, and helpful information at a glance.

What is Brussels Airlines?
Brussels Airlines is the flag carrier airline of Belgium.
How can I book a flight with Brussels Airlines?
You can book a flight with Brussels Airlines through their website, mobile app, or by contacting their customer service.
What do I do if I encounter an error while booking a flight?
If you encounter an error while booking a flight, try clearing your browser's cache and cookies and try again. If the issue persists, contact Brussels Airlines customer service for assistance.
What is the baggage allowance for Brussels Airlines?
The baggage allowance for Brussels Airlines varies depending on the fare type and destination. It is best to check the baggage policy on their website or contact customer service for specific details.
How do I check-in for my Brussels Airlines flight?
You can check-in for your Brussels Airlines flight through their website or mobile app, or at the airport kiosk or check-in counter.
Can I make changes to my Brussels Airlines booking?
Yes, you can make changes to your Brussels Airlines booking, such as a change in date or time, but it may incur a fee. It is best to check the fare conditions or contact customer service for specific details.
What do I do if my Brussels Airlines flight is delayed or cancelled?
If your Brussels Airlines flight is delayed or cancelled, the airline will notify you and provide alternative options for your travel. You can also contact customer service for assistance in rebooking or refunding your ticket.
How can I request a special meal for my Brussels Airlines flight?
You can request a special meal for your Brussels Airlines flight during the booking process, or you can contact customer service at least 24 hours before your flight.
How can I earn and redeem miles with Brussels Airlines?
You can earn and redeem miles with Brussels Airlines through their frequent flyer program, Miles & More. You can sign up for the program on their website or contact customer service for assistance.
What is the cancellation policy for Brussels Airlines?
The cancellation policy for Brussels Airlines varies depending on the fare type and destination. It is best to check the fare conditions or contact customer service for specific details.
How do I file a complaint or give feedback to Brussels Airlines?
You can file a complaint or give feedback to Brussels Airlines through their website's contact form or by contacting their customer service. You can also reach out to them on their social media pages.
What do I do if I did not receive a confirmation email for my booking with Brussels Airlines?
If you did not receive a confirmation email for your booking with Brussels Airlines, check your spam or junk folder. If it is not there, contact customer service to ensure your booking was made successfully.
How can I request a refund for a cancelled Brussels Airlines flight?
You can request a refund for a cancelled Brussels Airlines flight by contacting customer service or filling out their online refund request form.
What should I do if my Brussels Airlines flight is overbooked?
If your Brussels Airlines flight is overbooked, the airline will ask for volunteers to give up their seats in exchange for compensation. If you are not able to volunteer, you will be rebooked on the next available flight.
How can I upgrade my seat on a Brussels Airlines flight?
You can upgrade your seat on a Brussels Airlines flight by contacting customer service or through their website's manage booking option, subject to availability and fee.
What is the check-in deadline for Brussels Airlines flights?
The check-in deadline for Brussels Airlines flights may vary depending on the departure airport and destination. It is recommended to check the specific departure airport's guidelines or contact customer service for specific details.
How can I add extra baggage to my Brussels Airlines booking?
You can add extra baggage to your Brussels Airlines booking by contacting customer service or through their website's manage booking option, subject to a fee.
How can I request a wheelchair service for my Brussels Airlines flight?
You can request a wheelchair service for your Brussels Airlines flight by contacting customer service at least 48 hours before your flight.
What should I do if I have not received my e-ticket from Brussels Airlines?
If you have not received your e-ticket from Brussels Airlines, check your spam or junk folder. If it is not there, contact customer service to resend the e-ticket.
How can I check the status of my Brussels Airlines flight?
You can check the status of your Brussels Airlines flight through their website or mobile app, or by contacting their customer service.
What is the procedure for traveling with pets on Brussels Airlines?
The procedure for traveling with pets on Brussels Airlines varies depending on the size and weight of the pet. It is recommended to check the specific guidelines and requirements on their website before booking the flight.
How can I purchase a travel insurance policy through Brussels Airlines?
You can purchase a travel insurance policy through Brussels Airlines during the booking process or by contacting customer service.
What do I do if I lose my baggage or it is damaged on a Brussels Airlines flight?
If you lose your baggage or it is damaged on a Brussels Airlines flight, report it to their baggage service desk at the airport, and they will assist you with a claim form and further instructions.
How can I get a copy of my booking confirmation for a Brussels Airlines flight?
You can get a copy of your booking confirmation for a Brussels Airlines flight by logging into your account on their website or by contacting customer service.
Can I request a specific seat on my Brussels Airlines flight?
Yes, you can request a specific seat on your Brussels Airlines flight during the booking process or through their website's manage booking option, subject to availability.
How can I find out about any travel restrictions or entry requirements for my destination country?
You can find out about any travel restrictions or entry requirements for your destination country on the official government website or by contacting the diplomatic mission of that country. You can also check Brussels Airlines' travel information page for any updates or specific requirements.