Burger King FAQ

Answers to your most common questions about Burger King.

Quick, simple, and helpful information at a glance.

Why did my order at Burger King take longer than expected?
There could be a variety of reasons why your order took longer, such as high volume of orders or technical difficulties. You can reach out to Burger King customer service for further assistance.
I received the wrong order at Burger King, what should I do?
We apologize for the inconvenience. Please contact Burger King customer service with your order details and they will help resolve the issue.
My Burger King order is missing items, what should I do?
Please reach out to Burger King customer service with your order details and they will assist you in getting the missing items.
The Burger King location near me is closed, how can I find another nearby location?
You can use the store locator on the Burger King website to find a nearby location.
Why is the Burger King website not working?
The website may be experiencing technical difficulties. Please try again later or contact Burger King customer service for further assistance.
My promo code is not working on the Burger King app, what should I do?
Please double check the terms and conditions of the promo code to ensure it is still valid. If the issue persists, you can reach out to Burger King customer service for assistance.
Can I customize my order at Burger King?
Yes, you can customize your order at Burger King. Just let the cashier know your preferences when placing your order.
I have a food allergy, can I get allergen information for Burger King menu items?
Yes, you can find allergen information for Burger King menu items on their website or by asking a team member at the restaurant.
Why was my Burger King mobile order cancelled?
There could be various reasons for a cancelled mobile order, such as technical difficulties or a restaurant not receiving the order. Please contact Burger King customer service for further assistance.
How do I redeem my Burger King rewards?
You can redeem your Burger King rewards by showing the QR code in your Burger King app to the cashier when placing your order.
Can I use multiple coupons at Burger King?
This may vary by location, but generally, only one coupon or offer can be used per order at Burger King.
What should I do if my Burger King order is cold when I receive it?
We apologize for the inconvenience. Please contact Burger King customer service with your order details and they will assist you.
Is it possible to pay with cash at Burger King?
Yes, you can pay with cash at Burger King. They also accept credit and debit cards.
How do I provide feedback about my experience at Burger King?
You can fill out a feedback form on the Burger King website or contact customer service directly.
I am having trouble redeeming a Burger King gift card, what should I do?
Please contact Burger King customer service for assistance with redeeming your gift card.
Can I order Burger King delivery?
Yes, you can order Burger King through their delivery partners, such as Grubhub or Uber Eats.
Why am I unable to access the Burger King app?
There may be technical difficulties with the app. Please try again later or contact Burger King customer service for assistance.
Can I order breakfast items all day at Burger King?
Some Burger King locations offer all-day breakfast, but it may vary by location. You can check with your local restaurant for their breakfast hours.
Can I cancel my Burger King order?
If you placed a mobile or delivery order, you may be able to cancel it through the app or contact customer service.
How do I get a refund for my Burger King order?
If you are not satisfied with your order, please contact Burger King customer service for assistance with a refund.
I am experiencing technical difficulties while placing a mobile order, what should I do?
Please try closing and reopening the Burger King app. If the issue persists, you can contact customer service for further assistance.
How does Burger King ensure the safety of its food during transport for delivery orders?
Burger King has strict food safety protocols in place to ensure the safety and quality of their food during delivery, such as using hot bags and sealable containers.
Why can't I find a particular item on the Burger King menu?
Burger King may have discontinued that item or it may not be available at your specific location. You can check with a team member at the restaurant for clarification.
Can I use my coupons on Burger King delivery orders?
This may vary by location, but typically, coupons and offers are not valid for delivery orders.
How do I stay updated on Burger King promotions and new menu items?
You can sign up for the Burger King newsletter or follow them on social media to stay informed on promotions and new menu items.
Are there any vegetarian or vegan options at Burger King?
Yes, Burger King offers some vegetarian and vegan options on their menu. You can view all the options on their website.