Business Insider FAQ

Answers to your most common questions about Business Insider.

Quick, simple, and helpful information at a glance.

What should I do if I can't access the Business Insider website?
First, try clearing your browser's cache and cookies. If that doesn't work, there may be a problem with the website. You can check social media platforms or downdetector.com for any reported outages. If the problem persists, you can contact Business Insider's customer service for assistance.
Why am I getting an error message when trying to sign up for a Business Insider account?
It's possible that the email address you're using is already registered with Business Insider. Try using a different email address, or if you're sure you don't already have an account, contact customer service for help.
What does it mean if I receive a "404 error" on Business Insider?
This error typically means that the page you're trying to access doesn't exist or has been removed. Double check the URL or try using the website's search function to find the page you're looking for.
I'm seeing a "connection timed out" error, what does this mean?
This error can occur if there is a problem with your internet connection or if the website is experiencing heavy traffic. Try reloading the page or checking your internet connection. If the problem persists, try accessing the website at a later time.
How do I fix a "502 bad gateway" error on Business Insider?
This error usually means there is a problem with the website's server or internet connection. It may be resolved by simply refreshing the page, but if the error persists, try accessing the website at a later time. If the issue continues, the problem may be on Business Insider's end and you can contact customer service for assistance.
My browser is telling me there is a security risk on the Business Insider website, what should I do?
If you receive a security warning when trying to access the website, it's best to not continue. It could mean that the website has been compromised or there is a phishing attempt. Check for any updates or announcements on the website's security page (usually found in the footer) or contact customer service for clarification.
Why am I being asked to disable my ad blocker while browsing Business Insider?
Business Insider relies on advertising revenue to provide free content. If you have an ad blocker, it may be interfering with the website's functionality. You can either disable the ad blocker or whitelist the Business Insider website.
I'm trying to watch a video on Business Insider, but it's not playing. What can I do?
Try updating your browser or clearing your cache and cookies. You can also try using a different browser or device. If the video still doesn't play, there may be an issue with the video itself, in which case you can contact customer service for help.
How can I report a technical issue with the Business Insider website?
You can contact customer service and provide details about the issue you're experiencing. Be sure to include any error messages or screenshots to help with troubleshooting.
What should I do if I can't find a specific article or content on the Business Insider website?
You can use the website's search function to try and locate the content. If that doesn't work, it's possible that the content is no longer available. You can also contact customer service for assistance.
Why am I being asked to verify my email address while accessing Business Insider content?
Verifying your email address is a security measure to protect your account and ensure you're the rightful owner. You can click on the verification link that was sent to your email or contact customer service if you did not receive one.
Why aren't videos playing properly on the Business Insider app?
If you're experiencing issues with video playback on the app, try clearing the app's cache or updating to the latest version. If the issue persists, you can contact customer service for help.
How do I subscribe to Business Insider Premium?
You can subscribe to Premium by clicking on the "Subscribe" button in the top right corner of the website. You will then be prompted to choose a subscription plan and enter your payment information.
Can I cancel my Business Insider Premium subscription?
Yes, you can cancel your subscription at any time by going to your account settings and selecting the option to cancel. Any unused portion of your subscription will be refunded.
I'm getting a "payment declined" error when trying to subscribe to Premium, what should I do?
Double check that you entered your payment information correctly and that you have sufficient funds in your account. If the issue persists, contact your bank to ensure they are not blocking the transaction. You can also contact customer service for assistance.
Why am I being asked to re-enter my credit card information for Premium subscription renewal?
For security purposes, Business Insider does not store credit card information. You will need to re-enter your payment details for any renewal of your subscription.
How do I change the email address associated with my Business Insider account?
You can go to your account settings and update your email address. You will need to verify the new email address through a confirmation link sent to your new email.
I'm having trouble resetting my Business Insider account password, what can I do?
If you're experiencing issues with resetting your password, try clearing your cache and cookies or using a different browser. If the problem persists, contact customer service for assistance.
I'm not receiving password reset emails from Business Insider, what should I do?
First, check your spam or junk folder. If you still don't see the email, try adding "[email protected]" to your email contacts and request a new password reset. If you still don't receive the email, contact customer service for help.
How can I delete my Business Insider account?
You can go to your account settings and select the option to delete your account. Please note that this action is permanent and cannot be undone.
Can I change my Business Insider username?
Unfortunately, username changes are not possible at this time. However, you can create a new account with your desired username.
Why am I seeing content labeled as "sponsored" on Business Insider?
"Sponsored" content is paid for by advertisers and is clearly labeled as such to distinguish it from regular editorial content. It is still subject to Business Insider's editorial policies and standards.
How do I report a spelling or factual error in a Business Insider article?
At the bottom of each article, there is an "Editor's Picks" panel with the option to report a typo or factual error. You can also contact customer service to report any errors you've noticed.
Why am I being asked to log in to view Business Insider articles?
Some Business Insider articles are only accessible to subscribers or logged in users. You can create a free account to access these articles or consider subscribing for full access.
I no longer want to receive emails from Business Insider, how do I unsubscribe?
You can click on the "unsubscribe" link at the bottom of any email from Business Insider. You can also go to your account settings and choose to opt out of email