CA Service FAQ

Answers to your most common questions about CA Service.

Quick, simple, and helpful information at a glance.

What is c-and-a?
c-and-a (also known as C&A) is a global fashion retailer that sells clothing and accessories for men, women, and children.
I am experiencing login issues on the c-and-a website. What should I do?
If you are having trouble logging into your account on the c-and-a website, try resetting your password or clearing your browser's cache and cookies. If the problem persists, you can contact c-and-a's customer service for assistance.
How can I shop at c-and-a online?
To shop at c-and-a online, simply go to their website and browse their selection of products. Once you have chosen your items, you can add them to your cart and proceed to the checkout to complete your purchase.
I received an error message stating that my payment could not be processed. What does this mean?
This could mean that there is an issue with your payment method or the information you provided. Try using a different payment method or double-checking your payment information. If the issue persists, contact c-and-a's customer service for assistance.
Can I return items purchased from c-and-a?
Yes, c-and-a has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. You can find more information about their return policy on their website.
I received my order from c-and-a, but some items are missing. What do I do?
If your order is missing items, contact c-and-a's customer service with your order number and they will assist you in resolving the issue.
How long does it take for c-and-a to deliver orders?
The delivery time for c-and-a orders can vary depending on your location and the shipping method chosen. You can find estimated delivery times on their website.
I am trying to use a discount code on my c-and-a order, but it is not working. What should I do?
Make sure that you are entering the discount code correctly, as some codes are case sensitive. Also, check the terms and conditions of the code to ensure it can be applied to your order. If the problem persists, contact c-and-a's customer service for assistance.
I am not receiving any emails from c-and-a. What should I do?
Check your spam or junk folder to see if the emails are there. If not, make sure that the email associated with your account is correct. You can also contact c-and-a's customer service to ensure that you are subscribed to their email list.
I am having trouble finding a specific item on c-and-a's website. Can I still purchase it?
If you are unable to find a specific item on c-and-a's website, it may be out of stock. You can contact their customer service to inquire about the availability of the item.
Can I use more than one discount code on my c-and-a order?
No, usually only one discount code can be applied to an order on c-and-a's website.
I received my order from c-and-a, but the items are damaged. What do I do?
If your items are damaged, take photos of the damage and contact c-and-a's customer service. They will assist you in resolving the issue and may offer a refund or exchange.
How can I track my c-and-a order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.
Can I cancel my c-and-a order?
If your order has not yet been shipped, you can cancel it by contacting c-and-a's customer service. If the order has already been shipped, you will need to return the items for a refund or exchange.
How can I update my personal information on c-and-a's website?
You can update your personal information, including your name, address, and email, by logging into your account on c-and-a's website and editing your profile.
I am having trouble adding items to my cart on c-and-a's website. What should I do?
This could be due to a technical issue on the website. Try clearing your browser's cache and cookies and refreshing the page. If the problem persists, contact c-and-a's customer service for assistance.
Are there any size guides available for c-and-a's clothing?
Yes, c-and-a offers size guides for their clothing on their website. You can find them on the product description page of each item.
What do I do if I receive the wrong item from c-and-a?
If you receive the wrong item, contact c-and-a's customer service with your order number and they will assist you in resolving the issue.
I am trying to unsubscribe from c-and-a's email list, but I keep receiving emails. What should I do?
Make sure that you have clicked the "unsubscribe" link at the bottom of the email correctly. If the problem persists, contact c-and-a's customer service for assistance.
Can I use a gift card for my c-and-a purchase?
Yes, c-and-a offers gift cards that can be used as a payment method for online purchases. You can purchase them on their website or in their physical stores.
I am experiencing technical difficulties on c-and-a's website. What should I do?
If you are having technical difficulties on c-and-a's website, try clearing your browser's cache and cookies and refreshing the page. If the issue persists, you can contact c-and-a's customer service for assistance.
Are there any physical c-and-a stores?
Yes, c-and-a has physical stores in many countries around the world. You can find a list of their store locations on their website.
Can I use PayPal to pay for my c-and-a order?
Yes, c-and-a accepts PayPal as a form of payment for online orders.
How can I make a complaint to c-and-a?
If you have a complaint about c-and-a's products or services, you can contact their customer service via email, phone, or social media. You can find their contact information on their website.
Is there a loyalty program for c-and-a?
Yes, c-and-a offers a loyalty program called "myC&A" for their customers. You can find more information about the program on their website or by contacting their customer service.
Can I use a discount code on an item that is already on sale on c-and-a's website?
This may depend on the terms and conditions of the discount code. Some codes may not be applicable to items that are already on sale. Check the terms and conditions or contact c-and-a's customer service for clarification.
I received an email about a promotion from c-and-a, but the promotion is not showing up at checkout. What should I do?
Some promotions may have limited availability or are only applicable to specific items. Make sure that you are meeting the requirements for the promotion, and if the issue persists, contact c-and-a's