Why am I unable to book a Cabify ride?
There could be several reasons for this, including a poor internet connection, unavailability of drivers in your area, or payment errors. Please check your internet connection and try again. If the problem persists, try using a different method of payment or contacting Cabify support for further assistance.
I'm getting an error message that my Cabify account is locked. What should I do?
If your account has been locked, it is most likely due to multiple failed login attempts or suspicious activity. Please contact Cabify support for assistance in unlocking your account.
What should I do if my Cabify ride is taking longer than expected?
Sometimes drivers may take a slightly longer route to avoid traffic or construction. However, if your ride is significantly delayed, please contact your driver or Cabify support for assistance.
I received a Cabify promo code, but it's not working. Why?
There could be several reasons why your promo code is not working, such as expiration or restrictions on usage. Please make sure to check the terms and conditions of the promo code and try again.
Why am I being charged cancellation fees for my Cabify ride?
Cabify has a strict cancellation policy to ensure fair compensation for drivers' time and effort. If you cancel a ride after a certain time frame or multiple times, you may be charged a cancellation fee. Please refer to the cancellation policy on Cabify's website for more information.
My Cabify ride was canceled, and I was charged a cancellation fee. Can I get a refund?
Cabify's cancellation fees are non-refundable, except in certain circumstances when the driver does not show up. Please contact Cabify support for assistance in disputing the charge.
Why am I being charged a different amount than the estimated fare for my Cabify ride?
The estimated fare provided before booking is subject to change depending on the actual route taken and any additional fees such as tolls or surcharges. The final charge will be reflected in your ride history on your Cabify account.
I received a Cabify receipt via email, but I don't see the ride charge on my bank statement. Why?
It may take a few days for Cabify charges to appear on your bank statement, depending on your bank's processing time. If you do not see the charge after a week, please contact Cabify support for further assistance.
I added a different destination during my Cabify ride, but the fare is not being updated. Why?
If you add a different destination during the ride, the fare may not be updated until the ride is completed. Please confirm the fare before exiting the ride to avoid any discrepancies.
My Cabify ride never arrived, but I was still charged. What should I do?
In rare cases, there may be technical issues that prevent your ride from arriving despite being charged. Please contact Cabify support for assistance in disputing the charge and rebooking your ride.
Can I pre-book a Cabify ride for a specific date and time?
Yes, you can pre-book a Cabify ride for a future date and time. However, please note that Cabify does not guarantee the availability of drivers at that time, and the ride might be canceled or delayed.
I'm having trouble connecting to my driver's phone in the Cabify app. What should I do?
If you're having trouble connecting to your driver's phone in the app, please try closing and reopening the app or turning your phone off and on again. If the issue persists, please contact Cabify support for further assistance.
Can I request a specific driver for my Cabify ride?
Cabify does not offer the option to request a specific driver for a ride. Drivers are assigned based on availability and proximity to your location.
How can I change the payment method for my Cabify rides?
You can change your payment method in the Cabify app by going to the "Payment" section in your account settings. You can add a new credit/debit card or linked account and make it the default payment method.
I'm unable to log in to my Cabify account. What should I do?
If you're unable to log in to your Cabify account, please try resetting your password. If the issue persists, please contact Cabify support for further assistance.
I need a receipt for my Cabify ride, but I didn't receive one. How can I get it?
You can access your ride receipts on the Cabify app or website by going to your ride history. If you still can't access your receipt, please contact Cabify support for assistance.
I received a bad service from my Cabify driver. How can I report it?
If you received bad service from your Cabify driver, you can report it through the app or website by clicking on the ride history and selecting "Report an issue." You can also contact Cabify support for further assistance.
I'm unable to add a stop during my Cabify ride. Why?
Adding a stop during a Cabify ride is only possible if the driver agrees and there is enough time remaining on your ride. If you're unable to add a stop, please talk to your driver or contact Cabify support for assistance.
Is there a limit to the number of passengers in a Cabify ride?
Cabify rides have a maximum capacity of four passengers, including the driver. If you need a larger vehicle, you can book a Cabify XL.
My Cabify ride was canceled, and I was charged a fee for a "no-show." What does this mean?
If you book a Cabify ride and the driver arrives at the pickup location, but you're not there, the driver may cancel the ride and charge a no-show fee. Please make sure to be at the pickup location at the designated time to avoid this fee.
I'm getting an error message that my credit/debit card is not being accepted for Cabify payments. What should I do?
This could be due to a variety of reasons, such as an expired card, insufficient funds, or your bank blocking the transaction. Please try using a different card or contacting your bank for assistance.
I'm a Cabify driver, and I'm having trouble receiving ride requests. What should I do?
If you're experiencing issues with receiving ride requests as a Cabify driver, please check your internet connection and make sure your app is up to date. If the problem persists, please contact Cabify support for assistance.
Is it possible to cancel a trip after booking a Cabify?
You can cancel your trip on Cabify, but you may be charged a cancellation fee depending on the timing of the cancellation. Please refer to the cancellation policy for more information.
I have forgotten something in my Cabify ride. Can I get it back?
If you have left something in your Cabify ride, please contact the driver or Cabify support as soon as possible. Cabify is not responsible for lost items, but they may be able to assist in locating your item
