Cacoo FAQ

Answers to your most common questions about Cacoo.

Quick, simple, and helpful information at a glance.

What is Cacoo?
Cacoo is an online diagramming and collaboration tool used for creating and sharing diagrams, flowcharts, wireframes, and other visual materials.
How do I create an account on Cacoo?
To create an account on Cacoo, go to the Cacoo homepage and click on the "Sign-up" button in the top right corner. You can use your email address or a social media account to sign up.
What is the maximum number of diagrams I can create on a free Cacoo account?
On a free Cacoo account, you can create up to 6 diagrams.
How do I create a new diagram on Cacoo?
To create a new diagram, log in to your Cacoo account and click on the "Create" button in the top right corner. You can then choose the type of diagram you want to create and start working on it.
Can I collaborate on a diagram in real-time with others on Cacoo?
Yes, you can collaborate with others in real-time on Cacoo. Simply invite them to your diagram using the collaboration feature and start working together.
How do I export my diagram on Cacoo?
To export your diagram, click on the "Export" button in the top right corner of your screen. You can then choose the file format you want to export to, such as PNG, SVG, or PDF.
Can I import diagrams from other platforms to Cacoo?
Yes, you can import diagrams from other platforms to Cacoo. Supported file formats include Visio, Gliffy, and Lucidchart.
Why am I unable to log in to my Cacoo account?
There could be several reasons for this issue. Make sure you are using the correct login credentials and check your internet connection. If the problem persists, contact Cacoo support for further assistance.
Do I need an internet connection to use Cacoo?
Yes, you need an internet connection to use Cacoo as it is a web-based tool.
Can I add custom shapes and images to my diagrams on Cacoo?
Yes, you can add custom shapes and images to your diagrams by uploading them to the Cacoo library or importing them from your computer.
How do I change the color of a shape on Cacoo?
To change the color of a shape, select the shape and click on the "Color" button at the top. You can then choose the desired color for your shape.
Why is my diagram not saving on Cacoo?
There can be various reasons for this issue. Make sure you have a stable internet connection and try clearing your browser's cache and cookies. If the problem persists, contact Cacoo support for further assistance.
What is the maximum file size for import on Cacoo?
The maximum file size for import on Cacoo is 2MB.
Can I add hyperlinks to my diagrams on Cacoo?
Yes, you can add hyperlinks to your diagrams by selecting the shape and clicking on the "Link" button at the top.
How do I change the font style in my diagram on Cacoo?
To change the font style, select the text box or shape with text and click on the "Font" button at the top. You can then choose the desired font and style.
Is there a mobile app for Cacoo?
Yes, there is a mobile app for Cacoo available for both iOS and Android devices.
How do I invite others to collaborate on my diagram on Cacoo?
To invite others to collaborate, click on the "Collaborate" button at the top of your diagram. You can then enter their email address or share the link with them.
Can I organize my diagrams into folders on Cacoo?
Yes, you can create folders to organize your diagrams by clicking on the "Create Folder" button in the top right corner of your screen.
How do I delete a diagram on Cacoo?
To delete a diagram, select it from your list of diagrams and click on the "Delete" button at the top.
What should I do if I encounter an error message on Cacoo?
If you encounter an error message, try refreshing the page or clearing your browser's cache and cookies. If the problem persists, contact Cacoo support for further assistance.
Is there a Cacoo user guide available?
Yes, there is a Cacoo user guide available on their website. You can access it by clicking on the "Support" button and selecting "User Guide."
Can I use Cacoo for free?
Yes, you can use Cacoo for free with limited features. They also offer paid plans with more advanced features and collaboration options.
How do I upgrade my Cacoo plan?
To upgrade your Cacoo plan, go to your account settings and click on the "Upgrade Plan" button. You can then choose the plan you wish to upgrade to and complete the payment process.
Can I cancel my Cacoo subscription at any time?
Yes, you can cancel your Cacoo subscription at any time. However, you will still have access to your paid plan until the end of the billing period.
What is the cancellation policy for Cacoo?
The cancellation policy for Cacoo varies depending on the plan you are subscribed to. For more information, refer to their terms of service or contact Cacoo support.
How can I get in touch with Cacoo support?
To get in touch with Cacoo support, you can go to the Cacoo website and click on the "Help" button at the bottom right corner. You can then choose the "Contact Us" option and fill out the contact form.
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