CallerName FAQ

Answers to your most common questions about Callername.

Quick, simple, and helpful information at a glance.

What is CallerName?
CallerName is a feature that displays the name associated with an incoming phone call on your device's screen.
Why am I seeing a "No CallerName" message when I receive a call?
This could be because the caller has their number set to private or the number is not registered in the CallerName database.
How do I get access to CallerName?
CallerName is usually included in your phone service package. Contact your service provider for more information.
Why is the CallerName not showing up on my device?
This could be due to a technical issue with your device or network. Make sure your device is up to date and contact your service provider if the issue persists.
Can I customize the CallerName that is displayed on my device?
Unfortunately, no. The CallerName is automatically provided by the service provider.
My CallerName is wrong or outdated, how do I fix it?
The CallerName information is provided by a third-party database, so updates may not be immediately available. However, you can contact your service provider to request a correction.
How accurate is the information provided by CallerName?
The accuracy of the information depends on the database used by the service provider. Some may be more accurate than others.
Is there a way to block certain CallerNames from appearing on my device?
Yes, you can block specific numbers or anonymous calls through your device's settings or by contacting your service provider.
How do I turn off CallerName on my device?
Consult your device's user manual or contact your service provider for instructions on how to turn off CallerName.
I have CallerName on my mobile phone, can I also have it on my landline?
This depends on your service provider. Contact them to inquire about adding CallerName to your landline service.
Why is my CallerName not showing up on other people's devices when I call them?
This could be due to the other person's device or network not supporting CallerName. It may also be because your number is set to private.
Can I use CallerName for international calls?
This depends on the service provider and the availability of CallerName information for international numbers. Contact your service provider for more information.
I am receiving spam calls with random CallerNames, how do I stop them?
You can block these calls through your device's settings or by contacting your service provider. You can also report the numbers to your service provider to help them improve their CallerName database.
The CallerName is showing up in a different language, can I change it?
No, the CallerName will be displayed in the language associated with the number's country of origin.
How can I make sure my CallerName is displayed correctly for others?
Make sure your personal information is up to date and accurate with your service provider.
I mistakenly rejected a call with a new CallerName, how can I retrieve the number?
If the caller didn't leave a voicemail, you may have to contact them directly to get their number.
Is CallerName available for all phone carriers?
No, not all phone carriers offer CallerName services. Contact your service provider to check if it is available for your line.
Why am I seeing a "Network Unavailable" message when trying to use CallerName?
This could be due to a network issue or your location. Try moving to an area with better network coverage or contact your service provider for assistance.
Can I use CallerName to identify unknown numbers?
Yes, some CallerName databases can also provide information for unknown numbers. However, the accuracy of the information is not guaranteed.
How can I request for CallerName to be added to my service package?
Contact your service provider and inquire about their CallerName options and how to add it to your package.
I keep getting a "Service Unavailable" message when trying to use CallerName, what should I do?
Try restarting your device and make sure you have a stable network connection. If the issue persists, contact your service provider for assistance.
Can I use CallerName with my VoIP service?
This depends on the VoIP provider and their CallerName database. Contact your provider for more information.
The CallerName is not showing up for numbers I have saved in my contacts, why?
This could be due to your device's settings or the contacts may not have been entered into the CallerName database. Contact your service provider for more information.
Why am I seeing a different CallerName for a number than the one I have saved in my contacts?
This could be because the contact's information has been updated or they have changed their name. Contact your service provider for updated CallerName information.
How can I provide feedback or suggestions for improving the CallerName service?
Contact your service provider and provide them with your suggestions. You can also leave a review on their website or app if available.
How do I know if my CallerName service is active?
If you are unsure, contact your service provider to confirm if your package includes CallerName and if it is properly set up.
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