What is Caltrain?
Caltrain is a commuter rail service that operates in the San Francisco Bay Area, connecting San Francisco and San Jose.
How often do Caltrain trains run?
Caltrain trains run every hour during the weekdays and every 90 minutes on weekends.
What is the schedule for Caltrain trains?
You can view the schedule for Caltrain trains on their official website or through the Caltrain app.
What is the fare for Caltrain?
The fare for Caltrain depends on the distance traveled, with different zones and discounts available. You can check the fare calculator on their website or purchase a ticket at the station.
How can I pay for my Caltrain ticket?
You can pay for your Caltrain ticket with cash, credit/debit card, or through the Caltrain app.
What is the weekend/holiday schedule for Caltrain?
The weekend and holiday schedule for Caltrain can be found on their website or through the Caltrain app.
Can I bring my bicycle on Caltrain?
Yes, you can bring your bicycle on Caltrain. However, space is limited and some restrictions apply. You can view the guidelines on their website.
How can I find out if a train is delayed?
You can check the status of a train on the Caltrain website or through the Caltrain app. You can also sign up for alerts through their website.
What is the policy for lost items on Caltrain?
Caltrain has a lost and found policy where they keep lost items for up to 30 days. You can submit a claim for a lost item on their website or contact customer service for assistance.
Is there Wi-Fi available on Caltrain trains?
Yes, there is free Wi-Fi available on Caltrain trains. However, it may not be available on all trains.
Can I bring food and drinks on Caltrain?
Yes, you are allowed to bring food and non-alcoholic drinks on Caltrain. Alcohol is not allowed on trains.
How can I provide feedback or file a complaint about my Caltrain experience?
You can provide feedback or file a complaint through the customer service form on their website or by contacting customer service directly.
What happens if I miss my train?
If you miss your train, you can either take the next available train or exchange your ticket for a future trip. However, tickets are non-refundable.
Is it allowed to smoke on Caltrain trains or at stations?
No, smoking is not allowed on Caltrain trains or at stations.
How can I request an accommodation for a disability?
You can request an accommodation for a disability by contacting customer service or submitting a request through the Accessible Services form on their website.
Can I bring my pet on Caltrain trains?
Only service animals are allowed on Caltrain trains.
Why did the train I was on stop unexpectedly?
Trains may stop unexpectedly due to delays, mechanical issues, or safety reasons. You can check the status of the train on the Caltrain website or app for more information.
What do I do if I encounter an emergency on a train or at a station?
In case of an emergency, you should contact the train crew or a Caltrain employee immediately. In case of a life-threatening emergency, call 911.
How can I report a safety or security concern on Caltrain?
You can report a safety or security concern by contacting customer service or submitting a report through the online form on their website.
What should I do if I have a problem with my ticket or Clipper card?
If you have a problem with your ticket or Clipper card, you can contact customer service for assistance.
Why did I receive a citation while on a train or at a station?
You may have received a citation for not having a valid ticket, failing to follow safety rules, or other violations. You can view the citation appeal process on the Caltrain website.
How can I request a refund for my ticket?
You can request a refund for your ticket by contacting customer service within 30 days of the date on your ticket.
Can I bring a stroller on Caltrain?
Yes, you can bring a stroller on Caltrain trains. However, you may be asked to fold it up to make room for other passengers.
Will there be proof-of-payment (POP) checks on the train?
Yes, there may be POP checks on the train to ensure all passengers have a valid ticket or proof of payment.
What should I do if I receive an error message when purchasing a ticket online?
If you receive an error message when purchasing a ticket online, try refreshing the page or clearing your browser's cache. You can also contact customer service for assistance.
Are there any discounts available for Caltrain tickets?
Yes, there are several discounts available for Caltrain tickets, including the Clipper START program, monthly passes, and discounts for seniors, students, and individuals with disabilities. You can view all discounts on the Caltrain website.
Where can I find more information about Caltrain's services and policies?
You can find more information about Caltrain's services and policies on their website or by contacting customer service.
