Canadian Tire Online Shopping FAQ

Answers to your most common questions about Canadiantire.

Quick, simple, and helpful information at a glance.

What is Canadian Tire?
Canadian Tire is a Canadian retail company that sells a wide range of household and automotive products, as well as sporting goods and home improvement items.
How do I find a Canadian Tire store near me?
You can use the store locator feature on the Canadian Tire website or app to find a store near you.
What forms of payment does Canadian Tire accept?
Canadian Tire accepts major credit cards, debit cards, Canadian Tire Options Mastercard, and Canadian Tire gift cards as forms of payment.
What is Canadian Tire Options Mastercard?
Canadian Tire Options Mastercard is a credit card offered by Canadian Tire that allows you to earn Canadian Tire Money on purchases and redeem it at Canadian Tire stores.
How do I apply for a Canadian Tire Options Mastercard?
You can apply for a Canadian Tire Options Mastercard online through the Canadian Tire website or in-store at any Canadian Tire location.
I forgot my Canadian Tire Options Mastercard PIN, what do I do?
You can reset your PIN by calling the Canadian Tire Customer Service line at 1-800-459-6415.
How can I check my Canadian Tire gift card balance?
You can check your Canadian Tire gift card balance online through the Canadian Tire website or by calling 1-866-846-5845.
Why can't I log into my Canadian Tire online account?
This could be due to an incorrect username or password. You can reset your password by clicking on the "Forgot Password" link on the login page.
How do I sign up for a Canadian Tire online account?
You can sign up for a Canadian Tire online account by clicking on the "Register" link on the login page and following the prompts.
I received an error message while trying to make a purchase online, what do I do?
If you received an error message while trying to make a purchase online, please contact the Canadian Tire Customer Service line at 1-866-746-7287 for further assistance.
I am having trouble redeeming my Canadian Tire Money, what should I do?
If you are having trouble redeeming your Canadian Tire Money, please contact the Canadian Tire Customer Service line at 1-866-746-7287 for further assistance.
Why is my Canadian Tire Money not showing up on my account?
It can take up to 48 hours for Canadian Tire Money to show up on your account. If it has been longer than 48 hours, please contact the Canadian Tire Customer Service line at 1-866-746-7287 for further assistance.
I received an email claiming to be from Canadian Tire asking for personal information, what should I do?
It is possible that this is a phishing scam. Do not click on any links or provide any personal information. Forward the email to [email protected] and delete it.
Can I return items purchased with Canadian Tire Money?
Yes, you can return items purchased with Canadian Tire Money. The refund will be in the form of Canadian Tire Money.
I am having trouble printing my Canadian Tire e-Statement, what should I do?
Please ensure that you have the latest version of Adobe Acrobat Reader installed. If you continue to have trouble, please contact the Canadian Customer Service line at 1-866-746-7287 for further assistance.
Can I use my Canadian Tire Options Mastercard at other stores?
Yes, you can use your Canadian Tire Options Mastercard anywhere that accepts Mastercard.
How do I change the address on my Canadian Tire Options Mastercard?
You can change the address on your Canadian Tire Options Mastercard by logging into your online account or by calling the customer service line at 1-800-459-6415.
Can I use Canadian Tire Money at other stores?
No, Canadian Tire Money can only be redeemed at Canadian Tire stores.
I received a damaged or defective item, what do I do?
Please contact the Canadian Tire Customer Service line at 1-866-746-7287 to initiate a return or exchange.
Can I cancel my Canadian Tire Order?
If the order has not yet been shipped, you can cancel it by logging into your account and clicking on the "Cancel Order" button. If the order has already been shipped, you will need to return the items in-store or via mail for a refund.
I am having trouble using a promotional code, what should I do?
Check the terms and conditions of the promotional code and ensure that it is still valid for use. If you continue to have trouble, please contact the Canadian Tire Customer Service line at 1-866-746-7287 for further assistance.
Can I use multiple promotional codes on one order?
No, only one promotional code can be used per order.
How do I track my Canadian Tire order?
You can track your Canadian Tire order by logging into your account and clicking on the "Track My Order" button.
Can I return an online order in-store?
Yes, you can return online orders in-store. Simply bring your order confirmation and the item to any Canadian Tire location.
How can I provide feedback or make a complaint about a Canadian Tire store or product?
You can provide feedback or make a complaint by contacting the Canadian Tire Customer Service line at 1-866-746-7287 or by filling out the online feedback form on the Canadian Tire website.
I have a question about a specific product, who should I contact?
You can contact the manufacturer directly or contact the Canadian Tire Customer Service line at 1-866-746-7287 for assistance.
How can I find out if a particular Canadian Tire store has an item in stock?
You can check the availability of an item at a specific Canadian Tire store by calling the store or using the store locator feature on the Canadian Tire website.
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