What is car2go?
car2go is a car-sharing service that allows users to rent vehicles by the minute without needing to reserve in advance.
How do I sign up for car2go?
You can sign up for car2go by downloading the app or visiting their website and completing the registration process.
How do I find and unlock a car2go vehicle?
You can use the app to locate available car2go vehicles near you and unlock them with your account.
What if the car2go I reserved is not at the designated location?
If your reserved car2go is not at the designated location, you can use the app to find another available vehicle nearby.
How do I start the car2go vehicle?
Once you have unlocked the vehicle, press the start button in the car2go and follow the instructions on the dashboard.
What if the car2go won't start?
If the car2go won't start, make sure you have followed the correct starting procedure. If the problem persists, contact customer support for assistance.
How do I end my trip with car2go?
To end your trip, park the car2go in a designated parking spot within the service area and turn off the engine. Use the app to end your trip and exit the vehicle.
Can I extend my car2go trip?
Yes, you can extend your trip through the app if the vehicle is available. Additional charges may apply.
What if I can't find a parking spot for the car2go?
You are responsible for finding a legal and safe parking spot for the car2go. If you are having trouble, contact customer support for assistance.
How do I pay for car2go?
Payment for car2go is done through the app, either by credit card or using a preloaded car2go balance.
What if I can't get the app to work?
If you are having trouble with the app, check your internet connection and try restarting the app. If the problem persists, contact customer support for assistance.
What should I do if I get into an accident with a car2go?
In case of an accident, follow the necessary procedures, including contacting the police and car2go customer support for assistance.
Can I use car2go outside of the service area?
No, you can only use car2go within the designated service area. Attempting to exit the service area may result in additional charges or penalties.
What do I do if I am unable to lock the car2go?
If you are unable to lock the car2go, try repeating the locking procedure. If the problem persists, contact customer support for assistance.
How do I report a problem with a car2go vehicle?
You can report any issues with a car2go vehicle through the app or by contacting customer support.
Can I use car2go to drive to another country?
No, you cannot drive a car2go outside of the country it is registered in.
What if I accidentally damage a car2go vehicle?
If you accidentally damage a car2go vehicle, contact customer support immediately to report the incident.
What is the minimum age requirement to use car2go?
The minimum age to use car2go varies depending on the city, usually between 18-21 years old.
Can I bring pets in a car2go vehicle?
No, pets are not allowed in car2go vehicles, with the exception of service animals.
How do I dispute a charge on my car2go account?
If you believe there is an error or unauthorized charge on your car2go account, contact customer support for assistance.
What if I lose or forget something in a car2go vehicle?
If you lose or forget something in a car2go vehicle, contact customer support and they will assist you in retrieving your item.
Can I reserve a car2go vehicle in advance?
No, car2go works on a first-come, first-served basis and does not allow for advance reservations.
What if I exceed the maximum mileage for a car2go trip?
If you exceed the maximum mileage for a car2go trip, additional charges may apply. Check the car2go FAQ page for the specific rates in your city.
How do I cancel my car2go membership?
You can cancel your car2go membership through the app or by contacting customer support.
What if I receive a parking ticket while using a car2go?
If you receive a parking ticket while using a car2go, you are responsible for paying the ticket and any additional fees specified by car2go.
How do I report a car2go vehicle that is not functioning properly?
If you encounter a car2go vehicle that is not functioning properly, report it through the app or contact customer support for assistance.
What if I have a complaint or feedback about the car2go service?
car2go welcomes feedback from its users. You can submit your complaints or feedback through the app or by contacting customer support.
How can I get in touch with car2go customer support?
You can contact car2go customer support through the app, online on their website, or by phone. Check the car2go website for the specific contact information for your city.
