What is Carbonite?
Carbonite is a cloud-based backup and recovery service for computer data.
How does Carbonite work?
Carbonite works by continuously backing up your computer's files and folders to the cloud.
Can Carbonite back up my entire computer?
Yes, Carbonite can back up your entire computer, including files, folders, and operating system.
How often does Carbonite back up my files?
Carbonite continuously backs up your files, but you can also schedule specific times for backups to occur.
What happens if my computer crashes or is damaged?
If your computer crashes or is damaged, you can restore your files from Carbonite's cloud backup.
Can I access my backed up files from any computer?
Yes, as long as you have an internet connection, you can access your backed up files from any computer or device.
How do I restore my files from Carbonite?
You can restore your files from Carbonite by logging into your account and selecting the files you want to restore.
Are there any file types that Carbonite cannot back up?
Carbonite cannot back up system files, temporary files, password-protected files, or files larger than 4GB.
Can I choose which files and folders to back up?
Yes, you can select which files and folders you want to back up, or you can choose to back up everything on your computer.
Is Carbonite compatible with both PC and Mac?
Yes, Carbonite is compatible with both PC and Mac computers.
What happens if I change or delete a file on my computer?
Any changes or deleted files will be reflected in your Carbonite backup. If you want to restore a previous version of the file, you can do so from your backup.
How do I know if my files have been successfully backed up?
You can check the status of your files by logging into your Carbonite account.
Can I use Carbonite on multiple computers?
Yes, you can use Carbonite on up to 10 computers with one account.
Does Carbonite compress my files?
Yes, Carbonite compresses your files to save storage space.
Is my data encrypted on Carbonite's servers?
Yes, Carbonite uses AES encryption to secure your data on their servers.
How much does Carbonite cost?
Carbonite's prices vary depending on the plan and storage space you choose. See their website for current pricing.
Is there a limit to how much data I can back up with Carbonite?
Carbonite's personal plans have a limit of 100GB of data, but you can upgrade to a business plan for unlimited cloud backup.
Can I access my backed up files if I don't have an internet connection?
No, you need an internet connection to access your backed up files from Carbonite.
Can Carbonite back up external hard drives?
Yes, you can back up external hard drives with Carbonite.
What if I delete a file from my computer? Will it also be deleted from my Carbonite backup?
Yes, if you delete a file from your computer, it will eventually be deleted from your Carbonite backup as well. Carbonite keeps deleted files for 30 days before permanently deleting them.
How do I upgrade my Carbonite plan?
Log into your Carbonite account and select the "Upgrade" option. You can also contact Carbonite customer support for assistance.
Can I cancel my Carbonite subscription?
Yes, you can cancel your Carbonite subscription at any time through your account settings or by contacting customer support.
What should I do if I receive an error message from Carbonite?
If you receive an error message, try troubleshooting the issue by checking your internet connection and restarting your computer. If the problem persists, you can contact Carbonite customer support for assistance.
What should I do if my computer is not showing up on my Carbonite account?
If your computer is not appearing on your Carbonite account, try restarting your computer. If it still does not appear, you may need to uninstall and reinstall the Carbonite software.
How do I change the email address associated with my Carbonite account?
You can change your email address by logging into your account and going to your account settings. You can also contact customer support for assistance.
Is there a mobile app for Carbonite?
Yes, there is a mobile app for Carbonite which allows you to access and manage your backed up files from your phone or tablet.
Can I restore my files to a different computer?
Yes, you can restore your files to a different computer as long as it is on the same operating system (e.g. Windows to Windows, Mac to Mac).
