What is CarMax?
CarMax is a nationwide retailer of used cars that offers a no-haggle, stress-free car buying experience.
What does "no-haggle" mean?
"No-haggle" means that the prices of the cars at CarMax are fixed and non-negotiable.
How do I sell my car to CarMax?
You can sell your car to CarMax by bringing it to one of their locations for a free appraisal. You can also start the process online.
Can I trade in my car at CarMax?
Yes, CarMax offers trade-in services. You can bring your car to one of their locations for an appraisal.
Why is my trade-in value different from what I expected?
The appraisal of your trade-in vehicle is based on factors such as market demand, vehicle condition, and availability at CarMax.
How does CarMax determine the value of a trade-in vehicle?
CarMax uses market data and their own internal pricing system to determine the value of a trade-in vehicle.
Can I request a higher appraisal value for my trade-in vehicle?
No, the appraisal value is non-negotiable. However, you can choose to sell your car outright to CarMax or use it as a down payment for another car.
Can I return a car I purchased from CarMax?
Yes, CarMax offers a 5-day money-back guarantee on all cars, as long as you return the car in the same condition it was purchased.
Can I cancel a purchase from CarMax?
Yes, you can cancel a purchase from CarMax within two business days, but any applicable fees will still need to be paid.
What is the CarMax limited warranty?
The CarMax limited warranty covers select mechanical and electrical components of the car for 90 days or 4,000 miles, whichever comes first.
Can I purchase an extended warranty for my car from CarMax?
Yes, CarMax offers extended warranties that can cover your car for up to 10 years and 125,000 miles. These warranties can be purchased at the time of sale or within 60 days of purchase.
What if my car needs repairs during the limited warranty period?
If your car requires repairs during the limited warranty period, you can take it to any authorized repair facility.
Can I purchase a CarMax car without a down payment?
Yes, you can purchase a car from CarMax without a down payment if you have good credit.
What happens if I miss a payment on my CarMax car loan?
If you miss a payment on your CarMax car loan, you may be subject to late fees or other penalties. It is best to communicate with CarMax and make arrangements to catch up on payments.
How do I make a payment on my CarMax car loan?
You can make a payment on your CarMax car loan through their online portal, by calling their customer service number, or by setting up automatic payments through your bank.
I received an error message while trying to make a payment, what should I do?
If you receive an error message while trying to make a payment, double check your information and try again. If the issue persists, contact CarMax customer service for assistance.
Can I pay off my CarMax car loan early?
Yes, you can pay off your CarMax car loan at any time without penalty.
Is there a penalty for paying off my loan early?
No, there is no penalty for paying off your CarMax car loan early.
Can I make extra payments towards my CarMax car loan?
Yes, you can make extra payments towards your CarMax car loan at any time.
I found a cheaper car elsewhere, can I cancel my CarMax purchase and get a refund?
Yes, as long as the cancellation is within the stated timeframe and the car is returned in the same condition it was purchased, you can cancel your CarMax purchase and receive a refund.
My car has a recall, what should I do?
Contact the nearest CarMax location for assistance in scheduling a recall repair. You can also check the status of your recall by entering your VIN on the CarMax website.
I need help with my car's registration, can CarMax assist me?
Yes, CarMax can assist you with vehicle registration. Just contact their customer service for more information.
What if I lose the title to my CarMax car?
If you lose the title to your CarMax car, you can request a replacement from your local Department of Motor Vehicles.
Can I get financing for a car through CarMax if I have bad credit?
Yes, CarMax offers financing options for those with less-than-perfect credit.
Is there a limit to the number of cars I can finance through CarMax?
Yes, there is a limit of two financed cars per customer at a given time.
I am having trouble rescheduling my appointment with CarMax, what should I do?
If you are having trouble rescheduling your appointment with CarMax, contact their customer service for assistance.
How do I cancel or reschedule my CarMax appointment?
You can cancel or reschedule your CarMax appointment either online or by calling their customer service.
Are all CarMax cars inspected for safety and reliability?
Yes, all CarMax cars undergo a rigorous inspection process to ensure they meet safety and reliability standards.
