What is Carvana?
Carvana is an online car dealership known for its no-haggle pricing and car vending machines.
How does Carvana work?
Customers can browse and purchase cars on the Carvana website or app. The car is then delivered to their doorstep or can be picked up from a car vending machine.
Is Carvana a reliable company?
Yes, Carvana is a reputable company with positive reviews from satisfied customers.
Can I get a financing option through Carvana?
Yes, Carvana offers financing options for customers who qualify.
How do I know if a car is available for purchase on Carvana?
You can check the car's availability on the Carvana website or app by entering the make, model, and location.
Can I test drive a car before purchasing it from Carvana?
No, Carvana does not offer traditional test drives. However, they have a 7-day return policy if the car does not meet your expectations.
How can I make a payment on my Carvana car?
You can make payments through the Carvana website, app, or by calling their customer support line.
What if I encounter an error while trying to purchase on Carvana?
If you encounter an error, you can contact Carvana's customer support for assistance.
Do I need to pay a delivery fee for my Carvana car?
Yes, Carvana charges a delivery fee that varies depending on the location of the car and your delivery address.
Can I trade in my old car with Carvana?
Yes, Carvana offers a trade-in option for customers.
How do I get my trade-in car evaluated by Carvana?
You can get your trade-in car evaluated by entering its information on the Carvana website or app.
What are the requirements for trading in a car with Carvana?
The car must have a clean title, not be at the end of its lease or loan, and have no major damage.
How long does the Carvana trade-in quote last?
The trade-in quote is valid for 7 days.
Can I cancel my Carvana purchase?
Yes, you can cancel your purchase within 7 days for a full refund.
How do I schedule an appointment to pick up my Carvana car?
You can schedule a pick-up appointment on the Carvana website or app.
What should I do if I experience technical issues on the Carvana website or app?
You can try clearing your browser's cache and cookies, or contact Carvana's customer support for assistance.
Can I return a car I purchased from Carvana?
Yes, you can return the car within 7 days for a full refund if it does not meet your expectations.
What is Carvana's return policy?
Carvana offers a 7-day return policy for all cars, with no questions asked.
How long does it take to receive my refund after returning a car to Carvana?
It typically takes 3-5 business days for the refund to reflect in your account.
What is Carvana's warranty policy?
Carvana offers a 100-day/4,189-mile limited warranty for all cars purchased through their platform.
What should I do if I encounter a mechanical issue with my Carvana car?
You can contact Carvana's customer support to file a claim under their limited warranty.
Can I get my Carvana car inspected by a mechanic before purchasing?
Yes, you can have the car inspected by a mechanic of your choice at your own expense.
How do I transfer the title and registration for my Carvana car?
Carvana will handle the paperwork and send the title and registration documents to you within 10-15 business days.
Can I finance a car through Carvana if I have bad credit?
Carvana offers financing options for customers with a range of credit scores.
How do I contact Carvana's customer support?
You can contact Carvana's customer support by phone, email, or through the website or app.
Is there a Carvana app?
Yes, Carvana has a mobile app available for download on the App Store and Google Play Store.
What are the hours of operation for Carvana's customer support?
Customer support is available Monday-Saturday, 8am-9pm EST and Sunday, 12pm-9pm EST.
