What is Casando?
Casando is an online marketplace for home and garden products.
How do I create an account on Casando?
To create an account on Casando, simply click on the "Register" button on the homepage and fill in your personal information.
I forgot my password, what should I do?
If you have forgotten your password, click on the "Forgot your password?" link on the login page and follow the instructions to reset it.
How do I search for products on Casando?
You can search for products on Casando by using the search bar at the top of the page or by browsing through the different categories.
I am having trouble placing an order, what should I do?
If you are having trouble placing an order, please make sure you have entered all the required information correctly and try again. If the issue persists, contact our customer service team for assistance.
Can I cancel or change my order?
Yes, you can cancel or change your order if it has not yet been processed. Please contact our customer service team for assistance.
What payment methods are accepted on Casando?
Casando accepts various payment methods, including credit and debit cards, PayPal, and bank transfers.
I received a damaged product, what should I do?
If you received a damaged product, please contact our customer service team and provide photos of the damaged item. We will arrange for a replacement or refund.
Do you offer international shipping?
Yes, we offer international shipping to many countries. You can check if we ship to your country during the checkout process.
How long does it take for my order to arrive?
Delivery times vary depending on the product and shipping location. You can find estimated delivery times on the product page or during checkout.
Can I track my order?
Yes, you can track your order by logging into your account and going to the "Orders" tab. You will also receive a tracking number via email once your order has been shipped.
I am not satisfied with my purchase, can I return it?
Yes, you can return your purchase within 14 days of delivery for a full refund. Please contact our customer service team for further instructions.
Are there any additional fees or taxes?
Additional fees or taxes may apply depending on your shipping destination. These fees will be displayed during the checkout process.
How can I contact customer service?
You can contact our customer service team by filling out the contact form on our website or by sending an email to [email protected]
I am having trouble logging into my account, what should I do?
If you are having trouble logging into your account, please make sure you are using the correct username and password. If you still cannot access your account, click on the "Forgot your password?" link on the login page for assistance.
My order status is showing as "pending", what does this mean?
If your order status is "pending", it means that we have received your order and it is being processed. You will receive an email once your order has been shipped.
I received an incorrect item in my order, what should I do?
If you received an incorrect item, please contact our customer service team and provide photos of the item you received. We will arrange for the correct item to be sent to you.
Can I leave a review for a product?
Yes, you can leave a review for a product by going to the product page and clicking on the "Reviews" tab. Please make sure your review follows our community guidelines.
Are my personal information and payment details secure?
Yes, we take the security of your personal and payment information very seriously. Our website is encrypted and we use secure payment methods to protect your data.
I am interested in selling my products on Casando, how can I apply?
If you are interested in becoming a seller on Casando, please fill out the form on our "Sell on Casando" page and our team will get back to you with more information.
Can I use multiple discount codes on one order?
No, only one discount code can be used per order.
I am receiving an "invalid coupon code" error, what should I do?
If you are receiving an "invalid coupon code" error, please make sure you have entered the code correctly and that it is still valid. If the issue persists, please contact our customer service team for assistance.
I am having trouble viewing the website, what could be causing this?
If you are having trouble viewing the website, it could be due to a slow internet connection or browser compatibility issues. Please try accessing the website on a different device or browser.
I received an email saying my order was canceled, what does this mean?
If you received an email stating that your order was canceled, it means that we were unable to process your order. This could be due to various reasons such as an item being out of stock or payment issues. Please contact our customer service team for further information.
I am not receiving any order confirmation emails, what should I do?
If you are not receiving any order confirmation emails, please make sure you have entered the correct email address during the checkout process. You can also check your spam folder in case the email was sent there. If you still cannot find the confirmation email, please contact our customer service team for assistance.
Is there a minimum order amount?
No, there is no minimum order amount. You can purchase any product on Casando, regardless of the price.
I am having trouble using the website on my mobile device, what should I do?
If you are having trouble using the website on your mobile device, please make sure you have a stable internet connection and try clearing your browser's cache. If the issue persists, please contact our customer service team for assistance.
Are there any benefits to creating an account on Casando?
Yes, creating an account on Casando allows you to easily track your orders, save your favorite products, and receive exclusive discounts and offers.
