What should I do if I am experiencing technical difficulties while browsing celebritycruises.com?
Make sure you have a stable internet connection and try clearing your browser's cache and cookies. If the issue persists, you can contact customer service for further assistance.
Why am I unable to book a cruise on celebritycruises.com?
There could be various reasons for this issue, such as availability, credit card payment errors, or technical difficulties. We recommend contacting customer service for assistance or trying to book through a travel agent.
How can I make a reservation for a special occasion, such as a birthday or anniversary, on a Celebrity cruise?
You can either make a note of your special occasion when booking online or inform your travel agent. You can also contact our Special Events team to make arrangements for a celebration.
I received an error message stating "Invalid cruise" when trying to book a cruise. What does this mean?
This error message indicates that there may be a technical issue with our system or the cruise you selected is no longer available. Please try clearing your browser's cache and cookies and try again. If the issue persists, contact customer service.
How can I change or cancel my Celebrity cruise reservation?
You can make changes or cancel your reservation by contacting your travel agent or customer service. Please note that cancellation and change fees may apply, depending on the terms and conditions of your booking.
Why am I unable to access my online account on celebritycruises.com?
Please make sure you are using the correct login credentials. If you have forgotten your password, you can click on the "Forgot Password?" link on the login page. If the issue persists, contact customer service for further assistance.
I received an error message stating "Not enough inventory to satisfy this itinerary" when trying to book a specific cabin. What does this mean?
This error message indicates that the cabin you selected is no longer available or there is limited availability for that particular cabin. You can try selecting a different cabin or contact customer service for assistance.
Can I book a Celebrity cruise for minors without an adult?
No, all guests under the age of 18 must be accompanied by a parent or legal guardian who is at least 21 years old.
I received an error message stating "Price not available" when trying to book a cruise. What does this mean?
This error message indicates that there may be a technical issue with our system or the fare you selected is no longer available. Please try clearing your browser's cache and cookies and try again. If the issue persists, contact customer service.
How can I view the dining options available on a Celebrity cruise?
You can view the dining options on our website under the "Dining" section. You can also request a copy of the dining options from your travel agent or contact customer service for further assistance.
Why am I unable to select a specific dining time when making a reservation online?
Some dining times may not be available due to limited availability. You can try selecting a different time or contact customer service for assistance.
What is the minimum age requirement for booking a Celebrity cruise?
The minimum age for booking a Celebrity cruise is 18 years old. However, guests under the age of 18 must be accompanied by a parent or legal guardian who is at least 21 years old.
I am unable to complete my online check-in for my Celebrity cruise. What should I do?
Please make sure you have all the necessary documents and information required for check-in. If the issue persists, contact customer service for further assistance.
How can I view and manage my onboard expenses during the cruise?
You can view and manage your onboard expenses through the Celebrity app or by visiting the Guest Services desk onboard.
Why am I unable to access a specific page on celebritycruises.com?
This could be due to a technical issue on our website. Please try refreshing the page or clearing your browser's cache and cookies. If the issue persists, contact customer service.
How can I make special requests, such as dietary restrictions or accessibility needs, for my Celebrity cruise?
You can make a note of your requests when booking online or inform your travel agent. You can also contact our Special Needs team for assistance.
I received an error message stating "Booking not found" when trying to log into my online account. What should I do?
This error message means that the booking associated with your account cannot be found. Please ensure that you are using the correct login credentials. If the issue persists, contact customer service for assistance.
How can I book shore excursions for my Celebrity cruise?
You can book shore excursions online through the "Shore Excursions" section of our website or through the Celebrity app. You can also book through your travel agent or contact customer service for assistance.
Why am I unable to make online payments for my Celebrity cruise?
This could be due to technical difficulties or an issue with your credit card information. Please try using a different payment method or contact customer service for assistance.
How can I receive a copy of my Celebrity cruise itinerary?
You can view and download your cruise itinerary from your online account or request a copy from your travel agent. You can also contact customer service for assistance.
Can I transfer my Celebrity cruise booking to a different sailing or person?
Yes, you can transfer your booking to a different sailing or person by contacting our customer service team, subject to availability and applicable fees.
I am unable to print my Celebrity cruise documents. What should I do?
Please make sure you have the necessary documents and a working printer. If the issue persists, you can request a copy from your travel agent or contact customer service for further assistance.
How can I find information about onboard activities and entertainment for my Celebrity cruise?
You can find information about onboard activities and entertainment on our website under the "Activities & Events" section. You can also request a copy of the schedule from your travel agent or contact customer service for assistance.
Why am I unable to view my previous Celebrity cruise reservations online?
This could be due to a technical issue or because the booking was made before the launch of our online booking system. Please contact customer service for assistance.
Can I make a group booking for a Celebrity cruise?
Yes, you can make a group booking for 8 or more staterooms by contacting our Group Reservations team. Some benefits and amenities may apply for group bookings.
How can I find information about the dress code for dining on my Celebrity cruise?
You can find information about the dress code for dining on our website under the "Dining" section. You can also request a copy of the dress code from your travel agent or contact customer service for assistance.
