Cellcom FAQ

Answers to your most common questions about Cellcom.

Quick, simple, and helpful information at a glance.

What does "No Service" mean on my cellcom phone?
This means that your phone is not receiving any cellular signal. This can happen if you are in an area with poor coverage or if there is an issue with your phone's network settings.
How can I fix the "No Service" error on my cellcom phone?
Try turning off your phone and then turning it back on. If that doesn't work, make sure your phone's network settings are properly configured. You may also need to contact your cellcom provider if you are still experiencing the issue.
Why does my cellcom phone keep dropping calls?
There could be a number of reasons for this, such as a weak signal, network congestion, or a problem with your phone's hardware. Try moving to a different location or resetting your network settings to see if that improves the call quality.
How can I check my cellcom account balance?
You can check your account balance by dialing *225# and pressing the call button. You can also log in to your cellcom account online or through the cellcom app.
Why is my cellcom bill higher than usual?
This could be due to additional charges for data usage, international calls, or premium services. Make sure to check your bill thoroughly to see if there are any unexpected charges. If you have any concerns, you can contact cellcom customer service for further assistance.
Why am I getting a "SIM card not detected" error on my cellcom phone?
This could be due to a faulty SIM card or a problem with the SIM card slot on your phone. Try removing and reinserting the SIM card to see if that resolves the issue. If not, you may need to replace the SIM card or have your phone serviced.
How can I set up voicemail on my cellcom phone?
To set up voicemail, dial 121 and follow the prompts to create a voicemail greeting and set a voicemail password. You can also customize your voicemail settings through the cellcom app or by logging in to your cellcom account online.
Why am I unable to send or receive text messages on my cellcom phone?
This could be due to a network issue or a problem with your phone's messaging settings. Make sure your phone is connected to a strong cellular signal and check your messaging settings to ensure they are set up correctly. If the issue persists, contact cellcom customer service for assistance.
What does "Network Busy" mean when I try to make a call?
This means that the cellcom network is currently experiencing high traffic and is unable to connect your call. You can try making the call again later or moving to a different location with better network coverage.
How can I activate call forwarding on my cellcom phone?
To activate call forwarding, dial *72 followed by the phone number you want to forward your calls to. To deactivate, dial *73. You can also set up call forwarding through the cellcom app or by logging in to your cellcom account online.
Why am I getting a "Not Registered on Network" error on my cellcom phone?
This usually means that your phone is not properly registered on the cellcom network. To resolve this, try restarting your phone or resetting your network settings. If the error continues, contact cellcom customer service for assistance.
How can I block a specific phone number on my cellcom phone?
You can block a specific number by downloading a call blocking app, which can be found in your phone's app store. You can also contact cellcom customer service to have the number blocked for you.
Why am I unable to access the internet on my cellcom phone?
This could be due to a network issue or a problem with your phone's internet settings. Make sure your data connection is turned on and check your internet settings to ensure they are configured correctly. If the issue persists, contact cellcom customer service for assistance.
How can I activate international roaming on my cellcom phone?
You can activate international roaming by contacting cellcom customer service or by logging in to your cellcom account online and selecting the option to activate roaming. Keep in mind that there may be additional charges for using your phone abroad.
How can I transfer my cellcom number to a different carrier?
To transfer your cellcom number to a different carrier, you will need to obtain a PAC (Porting Authorization Code) from cellcom customer service or through your cellcom account online. You will then provide this code to your new carrier to initiate the transfer process.
Why am I unable to make or receive calls while traveling abroad?
This could be due to your phone not being set up for international roaming or a network issue in the country you are visiting. Contact cellcom customer service before traveling to ensure your phone is properly set up for international calling.
How do I set up Wi-Fi calling on my cellcom phone?
You can set up Wi-Fi calling by going to your phone's settings and turning on the Wi-Fi calling feature. You may also need to contact cellcom customer service to ensure your account is set up for Wi-Fi calling.
Why is my cellcom phone overheating?
Your phone may be overheating if you are using it for a prolonged period of time or if it is in direct sunlight. Try turning off your phone for a few minutes to let it cool down. If the issue continues, there may be a problem with your phone's battery or hardware.
How can I reset my cellcom voicemail password?
You can reset your voicemail password by dialing *121*0# and following the prompts. You can also reset your password through the cellcom app or by logging in to your cellcom account online.
Why am I getting poor call quality on my cellcom phone?
This could be due to network congestion or a weak signal. Try moving to a different location or resetting your network settings to see if that improves the call quality. If the issue persists, contact cellcom customer service for assistance.
How can I check my cellcom data usage?
You can check your data usage by logging in to your cellcom account online or through the cellcom app. You can also dial *225# on your phone and press the call button to receive a text message with your data usage information.
Why is my cellcom phone not charging?
This could be due to a faulty charger or charging port, a drained battery, or a problem with your phone's hardware. Try using a different charger or plugging your phone into a different outlet. If the issue persists, you may need to have your phone serviced.
How can I activate a new SIM card on my cellcom phone?
To activate a new SIM card, you can go to a cellcom store or contact customer service. They will provide you with instructions on how to activate the new SIM card and transfer your phone number to it.
How can I check for a software update on my cellcom phone?
You can check for a software update by going to your phone's settings
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