What is Cellnex?
Cellnex is a telecommunications infrastructure company that operates and manages wireless communication networks.
What does Cellnex do?
Cellnex builds and maintains mobile phone towers and other wireless communication infrastructure to provide service to mobile network operators.
Why am I getting the error message "No service" on my phone?
This error message typically means that there is a network issue, such as low signal strength or a network outage, and your phone cannot connect to a mobile network.
How can I improve my phone's signal strength?
You can try moving to a different location with better network coverage, ensuring your phone is not in airplane mode, and checking for any network outages in your area.
Why am I experiencing slow or inconsistent data speeds on my phone?
This could be due to network congestion, which happens when too many users are connected to the network at once, or a network issue. Try moving to a different location or restarting your phone to see if the issue improves.
Why am I getting dropped calls on my phone?
This could be caused by a weak signal, network congestion, or a technical issue with your phone or the network. Try moving to a different location or restarting your phone to see if the issue improves.
Why is my phone showing "emergency calls only"?
This means you do not have service from your mobile network provider. Check if your bill is paid and if there are any network outages in your area.
What should I do if I accidentally break a cell tower or equipment?
In case of an emergency, call 911 first. Then, report the incident to your mobile network operator, who will contact Cellnex to assess any damages and make any necessary repairs.
What are the common causes of network outages?
Network outages can be caused by severe weather conditions, power outages, equipment malfunction, or human error. Occasionally, upgrades or maintenance work may also lead to temporary outages.
How can I report a network outage?
You can report a network outage to your mobile network operator, who will then inform Cellnex to investigate and resolve the issue.
What is the estimated time for resolving a network outage?
The time to resolve a network outage can vary depending on the cause and severity of the issue. Cellnex works to restore service as quickly and safely as possible.
What should I do if I see a Cellnex employee working on a cell tower or equipment?
You should avoid any marked off areas and maintain a safe distance from the work being done. If you have any concerns or questions, you can contact your mobile network operator for more information.
Why is Cellnex constructing new cell towers?
Cellnex is constantly expanding and improving its infrastructure to provide better service to its customers.
How can I find out if there is a planned cell tower construction in my area?
You can check with your local government and zoning departments for any planned cell tower constructions. Your mobile network operator may also provide updates on new towers in your area.
How can I request for a new cell tower to be built in my area?
You can contact your mobile network operator and express your interest in having a new cell tower built in your area. They will then work with Cellnex to assess the need and feasibility of constructing a new tower.
Can I rent space on a Cellnex cell tower for my personal use?
No, renting space on Cellnex's infrastructure is only available for mobile network operators.
How can I find out if I have a Cellnex cell tower on my property?
You can contact your local government or zoning department to inquire about the location of any cell towers in your area.
How can I contact Cellnex for support or inquiries?
You can contact Cellnex's customer service line or visit their website for contact information and support resources.
Why are there antennas on top of buildings and other structures?
These antennas are part of a cellular network, allowing for wireless communication and providing service to mobile devices.
Can I request for antennas to be removed from a building or structure?
Antennas are necessary for providing network coverage, so they cannot be removed upon request. However, Cellnex and mobile network operators work to minimize any visual impact and adhere to local regulations.
What should I do if I notice any damage or vandalism to a cell tower or equipment?
If you observe any damage or vandalism on a cell tower or equipment, please report it to your mobile network operator immediately.
Does Cellnex own all the cell towers in my area?
Cellnex may own and manage some cell towers in your area, but there may also be other infrastructure companies and mobile network operators that have towers in the vicinity.
How does Cellnex ensure safety on cell tower construction sites?
Cellnex follows strict safety protocols and conducts regular safety audits to ensure the safety of its employees and contractors on construction sites.
Is radiation from cell towers harmful to human health?
No, according to the World Health Organization, the level of exposure to radiation from cell towers is not harmful to human health.
How often does Cellnex perform maintenance on its infrastructure?
Cellnex conducts regular maintenance and inspections on its infrastructure to ensure optimal performance and safety.
Can I climb a cell tower?
No, climbing a cell tower is extremely dangerous and is strictly prohibited without proper training and equipment.
