Cellular Sales FAQ

Answers to your most common questions about Cellular Sales.

Quick, simple, and helpful information at a glance.

What should I do if my cellular phone is not powering on?
First, check to make sure the battery is charged. If it is, try removing and reinserting the SIM card. If the issue persists, contact your cellular service provider for further assistance.
My phone is showing "No service" or "Limited service." What does this mean?
This means your phone is not receiving a signal from your cellular service provider. It could be due to network issues or a problem with your account. Try restarting your phone or removing and reinserting the SIM card. If the problem persists, contact your service provider.
How do I fix the problem of not being able to make or receive calls?
First, make sure your phone is powered on and has a signal. If the issue persists, check your phone's call settings to ensure they are not blocking calls. If the problem continues, contact your service provider for further troubleshooting.
Why am I receiving duplicate text messages?
This could be a temporary network issue. If it persists, try restarting your phone or contacting your service provider for assistance.
My cellular data is not working. How can I fix it?
First, make sure that cellular data is turned on in your phone's settings. If it is on and still not working, try restarting your phone or contacting your service provider for further assistance.
What should I do if my phone is constantly freezing or crashing?
Try closing any open apps and clearing your phone's cache. If the problem persists, try restarting your phone or performing a factory reset. If the issue continues, contact your service provider for further assistance.
I am unable to send or receive text messages. How can I fix this?
Make sure your phone has a signal and that you have available text messaging credits in your plan. If the issue persists, try restarting your phone or contacting your service provider for further assistance.
How do I fix the problem of not receiving voicemail notifications?
First, check your phone's notification settings to make sure voicemail notifications are turned on. If they are, try restarting your phone or contacting your service provider for further assistance.
Why am I getting an error message when trying to download apps?
This could be due to a network issue or insufficient storage space on your phone. Try clearing some space and resetting your network settings. If the problem continues, contact your service provider for further assistance.
I am unable to connect to Wi-Fi. What should I do?
Make sure Wi-Fi is turned on in your phone's settings and that you are in range of a Wi-Fi network. If the issue persists, try restarting your phone or contacting your internet service provider for further assistance.
How do I fix the problem of my phone's battery draining quickly?
First, check your phone's battery usage and close any unused apps. If the problem continues, try restarting your phone or contacting your service provider for further assistance.
What should I do if my phone is not charging?
Try using a different charging cable and outlet. If the issue persists, the problem could be with your phone's battery or charging port, and you should contact your service provider for further assistance.
I am unable to access my voicemail. What should I do?
Make sure you are dialing the correct voicemail number and entering the correct password. If it still does not work, contact your service provider for further assistance.
Why am I experiencing slow internet speeds on my phone?
This could be due to network congestion or a problem with your phone's settings. Try restarting your phone or contacting your service provider for further assistance.
My phone's camera is not working. How do I fix it?
Make sure the camera lens is clean and not obstructed. If the issue persists, try restarting your phone or contacting your service provider for further assistance.
I am receiving a "SIM card not detected" message. What should I do?
Try removing and reinserting the SIM card. If the problem continues, your SIM card may be damaged and will need to be replaced by your service provider.
How do I fix the problem of my phone not recognizing my fingerprint or security passcode?
If you are using a fingerprint, try cleaning your phone's fingerprint scanner. If using a security passcode, make sure you are entering the correct code. If the problem persists, contact your service provider for assistance.
Why am I having trouble with Bluetooth on my phone?
Make sure Bluetooth is turned on in your phone's settings and that the device you are trying to connect to is in pairing mode. If the issue continues, try restarting your phone or contacting your service provider for further assistance.
My phone's sound is not working. What should I do?
Check your phone's volume and make sure it is not on silent mode. If the issue persists, try restarting your phone or contacting your service provider for further troubleshooting.
How can I fix the problem of my phone's screen not responding?
First, try cleaning your phone's screen. If that does not work, try restarting your phone or performing a factory reset. If the issue continues, contact your service provider for further assistance.
Why does my phone keep restarting on its own?
This could be due to a software issue or a problem with the battery. Try updating your phone's software or contacting your service provider for further assistance.
My phone's GPS is not working. How do I fix it?
Make sure GPS is turned on in your phone's settings and that you are in an area with a clear view of the sky. If the issue persists, try restarting your phone or contacting your service provider for further assistance.