What is certify?
Certify is a digital platform that allows users to create, manage, and share official documents, certificates, and licenses.
How do I sign up for certify?
To sign up for certify, go to the website and click on the "Sign Up" button. Follow the instructions to create an account.
I forgot my certify password. How can I reset it?
To reset your certify password, click on the "Forgot Password" link on the login page. A password reset link will be sent to your registered email address.
Why am I getting an error message when I try to access my certify account?
This could be due to various reasons such as incorrect login credentials, server issues, or maintenance. Please try again later or contact our customer support team for assistance.
Can I access certify on my mobile device?
Yes, certify is compatible with most mobile devices and can be accessed through a web browser or by downloading the mobile app from the App Store or Google Play Store.
How can I add documents to my certify account?
To add documents to your certify account, login to your account and click on the "Add Document" button. You can then upload the document from your computer or cloud storage.
Can I edit or delete a document once it is uploaded to certify?
Yes, you can edit or delete a document in your account. Simply click on the document and select the appropriate option. Please note that deleting a document cannot be undone.
Why is my certify document not showing up in my account?
This could be due to a technical issue, slow internet connection, or the document may have been rejected during the upload process. Please try uploading the document again or contact our support team for assistance.
How can I share a document with someone else?
To share a document, go to your account, click on the document, and select the "Share" option. Enter the recipient's email address and they will receive a link to view or download the document.
What file types are supported on certify?
Certify supports a variety of file types including PDF, JPEG, PNG, and Word documents.
Can I access my certify documents offline?
No, certify requires an internet connection to access and manage your documents.
How can I upgrade my certify account to a premium version?
To upgrade your account, go to your account settings and select the premium version. Follow the instructions to complete the upgrade process.
How can I cancel my certify subscription?
If you wish to cancel your certify subscription, please contact our customer support team. Refunds may be available depending on the circumstances.
Why am I getting an error message when trying to share a document?
This could be due to a technical issue or the recipient may not have access to view the document. Please check your internet connection and ensure the recipient's email is correct.
Can I print a document from certify?
Yes, you can print a document from certify by clicking on the document and selecting the "Print" option. Please note that some features may not be available in the printed version.
Why am I unable to delete a document from my certify account?
This could be due to the document being shared with other users. You will need to unshare the document before deleting it.
How can I download a document from certify?
To download a document, click on the document and select the "Download" option. You can choose the file format you want to download it in.
Why is my certify document taking a long time to upload?
This could be due to the file size, slow internet connection, or technical issues. Please try again later or check your internet speed.
How can I change my email address on certify?
To change your email address on certify, go to your account settings and select the option to update your email. You will need to verify the new email address.
I received a request to verify my certify account, is this legitimate?
Yes, for security purposes, certify may periodically ask users to verify their accounts. If you did not initiate the request, please contact our support team.
Can I share my certify documents on social media?
No, certify does not have the option to share documents on social media platforms. You can only share documents through email or by sending a direct link to the document.
Why am I seeing a blank page when I try to access my certify dashboard?
This could be due to a temporary technical issue. Please try refreshing the page or logging out and in again.
How can I change the language on certify?
To change the language, go to your account settings and select your preferred language from the drop-down menu. Not all languages may be available.
Why am I getting an error message when trying to verify my identity on certify?
This could be due to incorrect information or the document may not be clear enough to verify. Please double-check the information and try again.
Can I use certify for legal or official purposes?
No, certify is not intended for legal or official purposes. It is a digital document management platform and the documents generated may not be legally binding. Please check with your local laws and regulations.
How can I get help if I encounter an issue with certify?
If you encounter any issues or have questions about certify, please contact our customer support team through the website or by email. You can also refer to our FAQ section for quick answers to common questions.
