Check24 FAQ

Answers to your most common questions about Check24.

Quick, simple, and helpful information at a glance.

What is Check24?
Check24 is a German online comparison platform that helps consumers find and compare various products and services, such as insurance, energy providers, internet plans, and more.
How do I use Check24?
To use Check24, simply visit their website or download their app, enter your criteria and preferences, and compare the available options.
Why am I getting an error message on Check24?
This could be due to various reasons, such as a technical issue, outdated browser, or incorrect information entered. Please try again or contact customer support for assistance.
Can I change my search criteria on Check24?
Yes, you can easily change your search criteria by clicking on the "modify search" button on the results page.
How can I contact Check24 customer support?
You can contact Check24 customer support by filling out their online contact form or calling their helpline. You can find their contact information on their website.
Why am I not getting any results on Check24?
This could be due to various reasons, such as no available options matching your criteria or a technical issue. Try modifying your search criteria or contact customer support for assistance.
How can I create an account on Check24?
You can create an account on Check24 by clicking on the "sign up" button on their website and following the prompts. You can also create an account using your social media account.
Can I use Check24 for free?
Yes, Check24 is free to use for consumers. However, they may receive commission from the providers listed on their platform.
How can I cancel a contract I found on Check24?
You will need to contact the provider directly to cancel a contract found on Check24. You can find their contact information on the Check24 website.
Is Check24 available in languages other than German?
Yes, Check24 is also available in English.
Can I trust the providers listed on Check24?
Check24 works with reputable providers and performs checks on their authenticity. However, it is always recommended to do additional research before making a decision.
How can I subscribe to newsletters from Check24?
You can subscribe to newsletters from Check24 by providing your email address on their website or app. You can also manage your subscriptions in your account settings.
How can I unsubscribe from newsletters from Check24?
You can unsubscribe from newsletters by clicking on the "unsubscribe" link at the bottom of the email, or by managing your subscription preferences in your account settings.
Can I leave a review for a provider on Check24?
Yes, you can leave a review for a provider on Check24. Simply click on the "write a review" button on the provider's page and follow the prompts.
How can I report a technical issue on Check24?
You can report a technical issue by contacting customer support or filling out their online contact form.
Can I use Check24 on my mobile device?
Yes, Check24 has a mobile app available for both iOS and Android devices.
Why can't I access my Check24 account?
This could be due to incorrect login credentials or technical issues. Try resetting your password or clearing your browser's cache, or contact customer support for assistance.
How can I reset my Check24 password?
You can reset your password by clicking on the "forgot password" link on the login page and following the prompts.
How can I check the status of my order on Check24?
You can check the status of your order by logging into your account and going to the "My Orders" section. You can also contact the provider directly.
Can I make changes to my order on Check24?
This depends on the provider's policies. You can contact them directly to request changes or cancel your order.
Why am I being redirected to a different website when I click on a provider on Check24?
Check24 partners with various providers, so you may be redirected to their official website to complete your purchase or signup.
What should I do if I didn't receive a confirmation email from Check24?
Check your spam or junk folder, as the email may have mistakenly been filtered there. If you still can't find it, try resending the confirmation email or contacting customer support.
How can I leave feedback or report an issue with Check24?
You can leave feedback or report an issue by filling out their online contact form or contacting customer support.
Can I change my payment method on Check24?
This depends on the provider's policies. You can contact them directly to request a change in payment method.
How can I monitor my usage or consumption with a provider I found on Check24?
You will need to contact the provider directly to inquire about usage or consumption monitoring options. You can find their contact information on Check24's website.
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