Cheqai FAQ

Answers to your most common questions about Cheqai.

Quick, simple, and helpful information at a glance.

What is cheq?
Cheq is a mobile app and web-based platform that aims to simplify and streamline the process of managing personal finances.
Is cheq free to use?
Yes, cheq is completely free to download and use.
How do I sign up for cheq?
To sign up for cheq, simply download the app from the App Store or Google Play Store, or go to their website and click on the "Sign Up" button.
Can I use cheq on multiple devices?
Yes, you can use cheq on multiple devices as long as you are logged into the same account.
What are the minimum system requirements for using cheq?
To use the cheq app, you will need a smartphone or tablet with at least iOS 10 or Android 6.0 operating system.
How do I add my bank accounts to cheq?
To add your bank accounts to cheq, go to the "Accounts" tab and click on the "+" icon. Then, follow the prompts to link your bank accounts.
Why can't I connect my bank account to cheq?
There could be several reasons why you are unable to connect your bank account, such as a technical issue with the bank's servers or incorrect login credentials. Please double-check your information and try again, or contact cheq's customer support for assistance.
How do I categorize my transactions on cheq?
Cheq uses artificial intelligence to automatically categorize your transactions, but you can also manually assign categories to transactions by going to the "Transactions" tab and clicking on the "Categorize" button.
Can I set budgets on cheq?
Yes, you can set budgets on cheq by going to the "Budget" tab and clicking on the "Add Budget" button.
How do I change my budget on cheq?
To change your budget on cheq, simply click on the budget you want to edit and make the necessary changes.
What should I do if I receive an error message on cheq?
If you receive an error message on cheq, try closing the app and restarting it. If the issue persists, contact cheq's customer support for assistance.
How do I view my spending trends on cheq?
To view your spending trends on cheq, go to the "Insights" tab and click on the "Spending" button.
Can I set reminders on cheq?
Yes, you can set reminders on cheq for bill payments and other important financial tasks. Simply go to the "Reminders" tab and click on the "Add Reminder" button.
How secure is cheq?
Cheq uses bank-level security measures to protect your personal and financial information. Your data is also encrypted and stored securely.
Can I add cash transactions to cheq?
Yes, you can manually add cash transactions to cheq by going to the "Transactions" tab and clicking on the "+" icon.
Is cheq available in multiple languages?
Currently, cheq is only available in English.
How do I change my email address on cheq?
You can change your email address on cheq by going to the "Settings" tab and clicking on "Edit Profile."
Can I use cheq for business accounts?
Cheq is specifically designed for personal accounts and may not be suitable for business use.
How do I upgrade my cheq account to premium?
To upgrade your cheq account to premium, go to the "Settings" tab and click on the "Upgrade to Premium" button.
What features are included in cheq premium?
Cheq premium includes features such as custom categories, advanced budget management, and the ability to link an unlimited number of accounts.
How do I cancel my cheq premium subscription?
To cancel your cheq premium subscription, go to the "Settings" tab and click on the "Cancel Subscription" button.
Can I export my data from cheq?
Yes, you can export your data from cheq by going to the "Settings" tab and clicking on "Export Data."
What should I do if my transactions are not updating on cheq?
If your transactions are not updating on cheq, try manually refreshing the app by pulling down on the screen. If the issue persists, contact cheq's customer support for assistance.
How do I report a bug or technical issue with cheq?
To report a bug or technical issue with cheq, go to the "Settings" tab and click on "Contact Support." You can also email them at [email protected].
Can I use cheq without an internet connection?
Yes, you can use cheq in offline mode to view your previously synced data. However, without an internet connection, you cannot add or update transactions.
How do I delete my cheq account?
To delete your cheq account, go to the "Settings" tab and click on "Delete Account." Please note that this action is irreversible and will permanently delete all data associated with your account.
Where can I find more information about cheq's privacy policy?
You can find cheq's privacy policy on their website at https://cheqapp.com/privacy-policy/.