What do I do if my order is missing an item?
If your order is missing an item, please contact Chipotle customer service at 1-800-CHIPOTLE or fill out a contact form on their website. They will assist you in resolving the issue.
Why am I unable to place my mobile order?
If you are unable to place your mobile order, check your internet connection and make sure your app is up to date. If the issue persists, contact customer service for further assistance.
How do I redeem my rewards on the Chipotle app?
To redeem rewards on the Chipotle app, add your reward to your order at checkout. Rewards cannot be applied retroactively, so make sure to add them before completing your order.
Why is my invoice number not working for the Cado App?
If your invoice number is not working for the Cado App, please double-check that the number was accurately entered and try again. If the issue persists, contact customer service for support.
Can I add guacamole to my online order?
Yes, you can add guacamole to your online order for an additional charge. Simply select the Add Guac option when customizing your item.
How do I get a refund for an incorrect or unsatisfactory order?
If there is an issue with your order, please contact customer service within 48 hours of placing your order. They will assist you in receiving a refund or a credit for a future order.
What should I do if my order is taking longer than the estimated time?
If your order is taking longer than the estimated time, please contact the specific Chipotle location where you placed your order for an update on your order status.
Why is my order showing up as canceled on the Chipotle app?
If your order is showing up as canceled on the Chipotle app, it is possible that your payment method was declined or there was a technical error. Please contact customer service for assistance.
Can I make changes to my mobile or online order after it has been placed?
Unfortunately, changes cannot be made to mobile or online orders after they have been placed. Please contact customer service if you need to make changes to an order.
Why am I having trouble accessing the Chipotle website or app?
If you are having trouble accessing the Chipotle website or app, try clearing your browsers cache and cookies or restarting your device. If the issue persists, contact customer service for further assistance.
How can I find out if my local Chipotle is open for delivery?
To find out if your local Chipotle is open for delivery, enter your address on the Chipotle website or app. If delivery is available, it will be listed as an option.
I forgot my password for the Chipotle app, what do I do?
If you forgot your password for the Chipotle app, click on the Forgot Password link on the login page. You will be prompted to enter your email address to reset your password.
Can I place an order for pickup at a different location than my current location?
Yes, you can place an order for pickup at a different Chipotle location. Simply enter the address or zip code of the desired location when placing your order.
How do I know if my order was successful?
Once you have completed the checkout process, you will receive a confirmation email and a notification on the app confirming that your order was successful.
Why am I getting an error message when trying to submit my payment?
An error message when trying to submit your payment may indicate an issue with your payment method or a technical error. Please double-check your information and try again. If the issue persists, contact customer service for assistance.
How do I update my personal information on the Chipotle app?
To update your personal information on the Chipotle app, go to the My Account section and select the information you wish to update. Make sure to save your changes before exiting.
Can I use multiple promotions or rewards on the same order?
No, only one promotion or reward can be used per order. The highest value promotion or reward will be applied.
Why is my order being charged for a delivery fee?
If your order is being charged for a delivery fee, it is because you have selected the delivery option and the fee is determined by the third-party delivery service used by Chipotle.
How can I submit feedback or make a suggestion to Chipotle?
To submit feedback or make a suggestion to Chipotle, fill out the contact form on their website or reach out to their customer service team through email, phone, or social media.
What should I do if there is a problem with my Chipotle gift card?
If you are experiencing issues with your Chipotle gift card, contact customer service for assistance. Please have your gift card number and PIN ready for efficient resolution.
Can I place a group order on the Chipotle app?
Yes, you can place a group order on the Chipotle app by selecting the Group Order option at checkout. This allows multiple people to add items to the same order.
Why am I receiving error messages when trying to redeem a reward?
If you are receiving error messages when trying to redeem a reward, please ensure that the reward has not expired and meets all necessary criteria. If the issue persists, contact customer service for assistance.
How do I report a problem with the Chipotle app or website?
To report a problem with the Chipotle app or website, fill out the contact form on their website or reach out to their customer service team through email, phone, or social media.
Can I cancel my Chipotle online or mobile order?
Yes, you can cancel your Chipotle online or mobile order by contacting customer service before the order is prepared and picked up or delivered.
Why am I unable to log in to my Chipotle account?
If you are unable to log in to your Chipotle account, double-check that your login information is correct and try resetting your password if necessary. If the issue persists, contact customer service for further assistance.
How do I know if I am eligible for free delivery?
To see if you are eligible for free delivery, enter your address on the Chipotle website or app and check if the delivery fee is waived for that location. Some promotions or rewards may also provide free delivery.
