What is Cigna and what do they do?
Cigna is an American multinational health services company that offers health, pharmacy, dental, disability, life and accident insurance plans.
How do I find a doctor or healthcare provider that is covered by my Cigna insurance?
You can use the Cigna provider directory to search for in-network providers based on your location and insurance plan. Visit https://www.cigna.com/individuals-families/using-my-cigna-plan/find-a-doctor/ to search for a provider.
How do I check the status of a claim with Cigna?
You can check the status of your claim on your Cigna online account or by calling the customer service number on the back of your insurance card.
I received a bill from my healthcare provider, but I thought Cigna was supposed to cover it. What should I do?
If you have not received an Explanation of Benefits (EOB) from Cigna, you can call the customer service number on the back of your insurance card to inquire about the status of your claim.
Why did my Cigna claim get denied?
There are various reasons why a claim may get denied, such as lack of coverage, incorrect billing codes, or missing information. You can appeal the denial by calling the customer service number on the back of your insurance card.
My Cigna insurance card is lost or stolen. How do I get a new one?
You can request a new insurance card by logging into your online account or by calling the customer service number on the back of your insurance card.
Can I make changes to my Cigna insurance plan?
It depends on the type of plan you have. You can log into your online account or call the customer service number on the back of your insurance card to see if changes are allowed and how to make them.
How do I find out if my prescription drugs are covered by my Cigna insurance?
You can use the Cigna drug list to search for your specific medication and see if it is covered. Visit https://www.cigna.com/individuals-families/using-my-cigna-plan/check-drug-coverage/ to search for your medication.
I need emergency medical care while traveling outside of my coverage area. Will Cigna cover this?
Cigna's coverage for out-of-network medical care depends on your specific plan. You can call the customer service number on the back of your insurance card to inquire about emergency coverage while traveling.
How do I pay my Cigna insurance bill?
You can pay your Cigna insurance bill by logging into your online account or by mailing a check to the address listed on your bill.
I'm having trouble logging into my Cigna online account. What should I do?
If you are having trouble logging into your Cigna online account, you can click the "forgot username/password" link on the login page to reset your login information.
Do I need a referral to see a specialist with my Cigna insurance?
It depends on your specific insurance plan. You can log into your online account or call the customer service number on the back of your insurance card to see if a referral is required.
I'm struggling to understand my Cigna insurance benefits. Is there someone I can talk to for help?
Yes, you can call the customer service number on the back of your insurance card or schedule an appointment with a Cigna representative to go over your benefits and answer any questions you may have.
I received a message saying that my Cigna coverage has been terminated. What does this mean?
This means that your Cigna insurance plan has been canceled and you will no longer have coverage. You can call the customer service number on the back of your insurance card for more information.
How do I enroll in a Cigna insurance plan?
You can enroll in a Cigna insurance plan by visiting their website, speaking with a Cigna representative, or through your employer if they offer Cigna as a benefit.
I need to schedule a surgery. Will Cigna help me find a surgeon?
Yes, you can use the Cigna provider directory to search for in-network surgeons. Visit https://www.cigna.com/individuals-families/using-my-cigna-plan/find-a-doctor/ to search for a surgeon.
A healthcare service or medication that I need is not covered by my Cigna plan. What can I do?
You can appeal the coverage decision by calling the customer service number on the back of your insurance card and providing further information to support your request for coverage.
I have a pre-existing condition. Will it be covered by my Cigna insurance?
Pre-existing conditions may be covered under Cigna's plans, but it depends on your specific plan. You can log into your online account or call the customer service number on the back of your insurance card to check.
How do I cancel my Cigna insurance plan?
You can cancel your Cigna insurance plan by calling the customer service number on the back of your insurance card and providing a written request for cancellation.
I'm getting married soon. Can I add my spouse to my Cigna insurance plan?
Yes, marriage is considered a qualifying life event and you can add your spouse to your Cigna insurance plan. You can call the customer service number on the back of your insurance card for more information.
How do I request a reimbursement for a medical expense that I paid for out-of-pocket?
You can submit a reimbursement claim by logging into your online account or by mailing a completed claim form to the address listed on your insurance card.
I changed jobs and my new employer offers Cigna insurance. Can I keep my current Cigna plan?
This depends on your specific plan and employer. You can call the customer service number on the back of your insurance card to inquire about transferring your coverage.
I need a medical procedure that requires pre-authorization. How do I request this from Cigna?
You can call the customer service number on the back of your insurance call or log into your online account to start the pre-authorization process.
I received a bill from a healthcare provider that is significantly higher than what my Cigna plan is supposed to cover. What can I do?
This may be a case of balance billing, which is when a healthcare provider charges a patient for the difference between what the insurance company pays and what they feel they are owed. You can call the customer service number on the back of your insurance card to help resolve the issue.
Are there any discounts or wellness programs available for Cigna plan members?
Yes, Cigna offers discounts on health and wellness products and services as well as various wellness programs for their members. You can check with your individual plan or call the customer service number on the back of your insurance card to learn more.
