What is Cinemark?
Cinemark is a movie theater chain that operates in the United States, Brazil, Argentina, and 13 other countries.
How do I find showtimes for a specific movie at Cinemark?
You can find showtimes by going to the Cinemark website and selecting the movie you want to see and the location you want to see it at.
Why does my ticket purchase at Cinemark show a higher price than what was advertised?
This could be due to additional fees, such as convenience or processing fees, that are added on to the ticket price.
How do I cancel or change my ticket purchase at Cinemark?
To cancel or change your ticket purchase, you can go to the Cinemark website or app and manage your reservations. Some ticket types may not be eligible for cancellation or changes.
What should I do if I didn't receive my confirmation email for my Cinemark ticket purchase?
First, check your spam or junk folder. If you still do not see the email, contact Cinemark customer service for assistance.
Why am I unable to access the Cinemark website or app?
The website or app may be experiencing technical issues. You can try clearing your browser's cache or trying again at a later time.
Can I purchase tickets at the Cinemark box office?
Yes, you can purchase tickets at the box office. However, it is recommended to purchase tickets online in advance to ensure availability and to avoid long lines.
How early should I arrive at Cinemark before my movie starts?
Cinemark recommends arriving 15-20 minutes before the showtime to allow time for purchasing tickets and finding seats.
What forms of payment are accepted at Cinemark?
Cinemark accepts major credit and debit cards, as well as Cinemark gift cards, for online and box office purchases.
Why is my Cinemark gift card not working?
The gift card may be expired or have insufficient funds. You can check the balance of your gift card online or at the box office.
What should I do if I have a problem with my Cinemark gift card?
You can contact Cinemark customer service for assistance with any issues or errors with your gift card.
Can I use third-party gift cards or vouchers at Cinemark?
No, Cinemark does not accept third-party gift cards or vouchers as a method of payment.
Why am I unable to reserve seats for my preferred movie at Cinemark?
This could be due to limited availability or high demand for the show. You can try selecting a different showtime or date.
How do I redeem my Cinemark movie rewards or points?
You can redeem your movie rewards or points through the Cinemark website or app when purchasing tickets or concession items.
Why am I having trouble scanning my Cinemark movie ticket at the entrance?
Make sure that you have a clear and unaltered copy of the ticket. If the issue persists, visit the Cinemark box office for assistance.
Why is my movie experience at Cinemark not in 3D, even though I purchased a 3D ticket?
This could be due to technical issues with the 3D projection system. You can speak to a manager at the theater for a refund or ticket exchange.
How do I report a problem or leave feedback about my experience at Cinemark?
You can contact Cinemark customer service or fill out their online feedback form.
Am I allowed to bring outside food or drinks into Cinemark?
No, outside food and drinks are not allowed. However, most Cinemark theaters have a wide range of food and beverage options available for purchase.
Can I bring my own 3D glasses to Cinemark?
Yes, you can bring your own 3D glasses. However, Cinemark provides sanitized 3D glasses for each show.
Why is my movie experience at Cinemark not in the designated language?
This could be due to technical issues or incorrect language settings. You can speak to a manager for assistance or select a different showtime or theater.
Can I bring my own headphones for the assistive listening devices at Cinemark?
Yes, you can use your own headphones with Cinemark's assistive listening devices. You can also request headphones at the box office.
Why am I seeing a "payment declined" message when trying to purchase tickets at Cinemark?
This could be due to incorrect payment information or insufficient funds. You can try a different payment method or contact your bank for assistance.
How do I redeem my Cinemark promotional code or discount?
You can enter your promotional code during the ticket purchase process on the Cinemark website or app. Some promotional codes may have specific terms and conditions, so be sure to check those before use.
Is there a senior or military discount at Cinemark?
Yes, Cinemark offers discounted tickets for seniors and military personnel with valid ID. You can find more information on their website or at the box office.
Why am I unable to use my Cinemark discount at the box office?
Some discounts may only be available for online purchases. Check the terms and conditions of your discount for more information.
Can I get a refund for my Cinemark ticket if I am unable to attend the show?
Cinemark generally does not offer refunds for ticket purchases. However, in some exceptional circumstances, they may offer exchanges or refunds. Contact customer service for more information.
How do I check the status of my Cinemark gift card order?
You can track the status of your gift card order by going to the Cinemark website and clicking on "Order Status" at the bottom of the page.
