What is Cinemaxx?
Cinemaxx is a popular movie theater chain in Indonesia.
How do I purchase tickets for a movie at Cinemaxx?
You can purchase tickets through the official Cinemaxx website, mobile app, or at the box office of the theater.
I am trying to purchase tickets online, but I am getting an error message. What should I do?
Please check your internet connection and try again. If the issue persists, you can contact Cinemaxx customer support for assistance.
Can I cancel or refund my Cinemaxx ticket?
Yes, you can cancel or refund your ticket up to 1 hour before the showtime. Please see the refund policy on the Cinemaxx website for more details.
How do I find Cinemaxx theaters near me?
You can use the "Find a Cinema" feature on the Cinemaxx website or mobile app to locate the nearest theater.
I am facing issues with the Cinemaxx mobile app. What could be the problem?
There could be various reasons, such as poor internet connection or a technical glitch. It is recommended to update the app to the latest version and try again. If the issue persists, please contact Cinemaxx customer support for assistance.
I have purchased tickets for the wrong movie or showtime. Can I change it?
Yes, you can change your reservation up to 1 hour before the showtime. Please visit the Cinemaxx box office or contact customer support for assistance.
I am trying to redeem a voucher at Cinemaxx, but it is not working. What should I do?
Please make sure your voucher is valid and has not expired. If the issue persists, please contact Cinemaxx customer support for assistance.
Can I bring outside food and drinks to Cinemaxx?
The policy may vary for different Cinemaxx locations. It is best to check with the specific theater you plan to visit.
How early should I arrive at the theater before the showtime?
It is recommended to arrive at least 15 minutes before the showtime to have enough time for ticket verification and seating.
Are there any age restrictions for children at Cinemaxx?
Yes, children under the age of 18 must be accompanied by an adult.
Can I purchase tickets with a credit or debit card at the box office?
Yes, most Cinemaxx theaters accept credit and debit cards for ticket purchases.
What is the cost of a 3D movie ticket at Cinemaxx?
The price may vary, but usually, it is around $3-$4 more than a regular 2D movie ticket.
Do I need to print my online ticket before going to the theater?
It is not necessary to print your online ticket. You can show the e-ticket on your phone at the box office.
I have lost my Cinemaxx ticket. Can I still attend the movie?
Unfortunately, lost tickets cannot be replaced. Please make sure to keep your tickets safe.
I am a senior citizen. Is there a special discount for me at Cinemaxx?
Yes, most Cinemaxx theaters offer a senior citizen discount. It is recommended to check with your specific theater for details.
Can I choose my desired seats at Cinemaxx?
Yes, you can select your preferred seats while purchasing tickets online through the Cinemaxx website or mobile app.
I am trying to make a reservation for a group of people. Is this possible?
Yes, Cinemaxx offers group booking options. Please contact customer support for more details.
What is the maximum number of tickets I can purchase in one transaction?
The maximum number of tickets depends on the selected showtime and theater's availability. It is recommended to check with the specific theater.
What is the VIP or VVIP option at Cinemaxx?
Can I bring my pet to Cinemaxx?
No, pets are not allowed at Cinemaxx theaters, except for certified service animals.
Are there any special offers or promotions at Cinemaxx?
Yes, Cinemaxx offers various promotions and discounts throughout the year. Please check the official website or social media pages for updates.
I am having trouble booking tickets for a sold-out movie. Can I still get tickets?
Cinemaxx usually opens an additional screen for popular or sold-out movies. You can check the website or contact customer support for more information.
Is there a dress code for Cinemaxx theaters?
No official dress code is mentioned. However, it is recommended to dress comfortably and avoid offensive clothing.
I am experiencing issues with the video and sound quality during my movie. What could be the problem?
Please alert the theater staff immediately. They will address the issue and assist you.
Can I watch movies with subtitles at Cinemaxx?
Yes, Cinemaxx offers movies with English and Bahasa Indonesia subtitles. It is recommended to check the specific movie listing for details.
What is the policy for bringing infants to Cinemaxx?
Infants are allowed at the theater but are not recommended for R-rated movies. It is also suggested to be considerate of other moviegoers and keep the baby's noise to a minimum.
Why am I not receiving any email confirmation for my online ticket purchase at Cinemaxx?
