What is Cineplex?
Cineplex is a Canadian entertainment company that operates movie theatres, restaurants, and virtual reality experiences.
Where can I find a list of movies playing at my local Cineplex?
You can find a list of movies playing at your local Cineplex on their website or by using their mobile app.
How do I purchase tickets for a Cineplex movie?
You can purchase tickets for a Cineplex movie online, through their mobile app, or at the ticket kiosk in the theatre.
Can I cancel or refund my Cineplex ticket?
In most cases, Cineplex does not offer refunds or cancellations for tickets. However, you can contact their customer service for further assistance.
My Cineplex ticket is missing or not displaying correctly, what should I do?
If you purchased the ticket online or through the app, you can log in to your account and reprint or resend the ticket. If you purchased the ticket at the theatre, you can ask the staff for assistance.
I am having trouble logging in to my Cineplex account, what should I do?
First, make sure you are using the correct login credentials, then try resetting your password. If you continue to experience issues, you can contact Cineplex customer service for assistance.
Can I use my Cineplex gift card to purchase tickets online or through the app?
Yes, you can use your Cineplex gift card to purchase tickets online or through the app. Simply enter the gift card number during checkout.
Are there any age restrictions for watching a movie at Cineplex?
Yes, Cineplex enforces age restrictions for movies according to the Canadian movie rating system. Please refer to their website for more information.
What should I do if I encounter an error message while trying to purchase tickets?
If you encounter an error message, try refreshing the page or restarting the app. If the issue persists, you can contact Cineplex customer service for assistance.
Can I bring outside food or drinks into the Cineplex theatre?
No, outside food and drinks are not allowed in the Cineplex theatre. They offer a wide variety of snacks and drinks at their concession stands.
Is there a dress code for watching a movie at Cineplex?
No, there is no specific dress code for watching a movie at Cineplex. However, it is recommended to dress comfortably for the duration of the movie.
Are Cineplex theatres accessible for people with mobility or sensory impairments?
Yes, Cineplex offers accessibility services such as wheelchair accessibility, assistive listening, and descriptive video for visually impaired guests. Please contact the theatre directly for specific requests.
Can I redeem Scene points for ticket purchases online or through the app?
Yes, you can redeem Scene points for ticket purchases online or through the app. Simply link your Scene card to your account and select the option during checkout.
My Scene points are not showing up in my account, what should I do?
If your Scene points are not showing up in your account, make sure you are entering the correct information and that your account is active. If the issue persists, you can contact Cineplex customer service for assistance.
Can I use promotional codes or vouchers for online ticket purchases?
Yes, you can use promotional codes or vouchers for online ticket purchases. Simply enter the code during checkout.
How do I find showtimes for a specific movie at Cineplex?
You can find showtimes for a specific movie on Cineplex's website or app. You can also search for showtimes by theatre location.
My Cineplex app is not working, what should I do?
If the Cineplex app is not working, try closing and reopening the app. If the issue persists, you can try updating the app or contact Cineplex customer service for assistance.
Is there a student discount for tickets at Cineplex?
Yes, Cineplex offers a discounted ticket price for students with valid identification. The discount may vary by location, so it is best to check with your local Cineplex theatre.
Can I reserve seats for a Cineplex movie?
Yes, you can reserve seats for a Cineplex movie online or through the app. Some theatres also have reserved seating at the ticket kiosk.
I have a complaint or concern about my Cineplex experience, who can I contact?
You can contact Cineplex customer service for any complaints or concerns regarding your experience. They also have a feedback form on their website.
What do I need to bring to pick up my online or app ticket at the theatre?
You can pick up your online or app ticket at the theatre by providing the confirmation number or QR code you received via email or text.
My credit card was charged multiple times for one ticket purchase, what should I do?
If you notice multiple charges on your credit card for one ticket purchase, contact Cineplex customer service for assistance. They may issue a refund for the duplicate charges.
Can I use my Cineplex gift card to purchase food and drinks at the theatre?
Yes, you can use your Cineplex gift card to purchase food and drinks at the theatre.
What should I do if I lose my Cineplex gift card?
If you lose your Cineplex gift card, please contact Cineplex customer service immediately to report it. They may be able to issue a replacement card.
Can I change or upgrade my seat after purchasing a ticket?
Yes, you can change or upgrade your seat after purchasing a ticket, depending on availability. You can do so at the ticket kiosk or by asking a staff member at the theatre.
How can I find information about upcoming movies at Cineplex?
You can find information about upcoming movies at Cineplex on their website or app. You can also sign up for their newsletter for the latest movie releases and promotions.
Is there a limit to the number of tickets I can purchase online or through the app?
In most cases, there is a limit to the number of tickets you can purchase online or through the app. This limit may vary by location and movie.
