What is Cision?
Cision is a public relations software that helps companies manage their media relationships, target media contacts, and track media coverage.
How do I log in to Cision?
To log in to Cision, go to the Cision website and click on the "Login" button at the top right corner. Enter your username and password to access your account.
What should I do if I forget my Cision password?
If you forget your Cision password, click on the "Forgot Password" link on the login screen and follow the instructions to reset your password.
Why am I getting an error message when I try to log in to Cision?
You may be getting an error message when trying to log in to Cision due to a temporary glitch or a problem with your login information. Try clearing your browser's cache and cookies, or resetting your password.
How can I contact Cision for support?
For support with Cision, you can contact their customer service team through their website's "Contact Us" page or by calling their support phone number.
How do I update my contact information on Cision?
You can update your contact information on Cision by going to the "My Account" section and clicking on the "Edit Profile" button. Make the necessary changes and click "Save" to update your information.
Why am I getting an "Oops, page not found" error when using Cision?
This error may occur due to a temporary glitch or an incorrect URL. Try refreshing the page or checking the URL for any typos.
How do I create a media list on Cision?
To create a media list on Cision, go to the "Lists" section and click on the "New List" button. Give your list a name, select the media contacts you want to include, and click "Save" to create the list.
What does the "Media Monitoring" feature on Cision do?
The "Media Monitoring" feature on Cision allows you to track media coverage of your brand, industry, or competitors by monitoring keywords and news mentions in real-time.
Why am I not seeing any media coverage results on Cision?
If you are not seeing any media coverage results on Cision, make sure you have set up your monitoring keywords correctly and that your sources are up to date.
How do I export media coverage reports from Cision?
To export media coverage reports from Cision, go to the "Reports" section and select the report you want to export. From the report options menu, choose "Export" and select your preferred format.
Why is my media coverage report not exporting correctly from Cision?
If your media coverage report is not exporting correctly, try clearing your browser's cache and cookies or contacting Cision's customer support for assistance.
How often is the media contact database updated on Cision?
The media contact database on Cision is updated daily, ensuring that you have access to the most up-to-date and accurate information.
How do I cancel my Cision subscription?
To cancel your Cision subscription, go to the "My Account" section and click on the "Cancel My Subscription" button. Follow the instructions to confirm your cancellation.
What happens to my data if I cancel my Cision subscription?
If you cancel your Cision subscription, your account will remain active until the end of your billing period, and your data will be saved for six months. After that, your data will be permanently deleted.
Can I use Cision on my mobile device?
Yes, Cision has a mobile app available for iOS and Android devices. You can access your Cision account and its features through the app.
Why am I not receiving email notifications from Cision?
If you are not receiving email notifications from Cision, check your spam or junk folder and make sure that your email settings allow messages from Cision. You can also contact Cision support for assistance with your notification preferences.
How do I add team members to my Cision account?
To add team members to your Cision account, go to the "My Account" section and click on the "Add Team Member" button. Fill in the necessary information and click "Save" to add them to your account.
Why is my Cision account showing an error message saying "Your session has expired"?
This error message may occur due to inactivity or a temporary glitch. Try refreshing the page or logging out and logging back in to your account.
Can I integrate Cision with other software?
Yes, Cision integrates with other tools and software such as Salesforce, Hootsuite, and Google Analytics. You can find the full list of integrations on the Cision website.
How do I change my Cision package or upgrade my account?
To change your Cision package or upgrade your account, contact their customer service team through their website's "Contact Us" page or by calling their support phone number.
Does Cision have any training or tutorials available for new users?
Yes, Cision offers training and tutorials for new users through their "Cision Academy" program, which includes online courses, webinars, and in-person training sessions.
What are Cision Insights?
Cision Insights is a feature that allows you to analyze your media coverage and track the success of your PR efforts through real-time data and metrics.
How do I get a demo of Cision?
To schedule a demo of Cision, go to the Cision website and click on the "Request Demo" button. Fill out the form with your information, and a Cision representative will contact you to schedule the demo.
Can I use Cision for social media management?
No, Cision is not primarily a social media management tool. However, it does offer social media monitoring and a social media influencer database as part of its services.
Where can I find customer reviews for Cision?
You can find customer reviews for Cision on their website's "Reviews" page or on third-party review sites such as G2 or Trustpilot.
