Citadel FAQ

Answers to your most common questions about Citadel.

Quick, simple, and helpful information at a glance.

What is Citadel?
Citadel is a free and open-source collaboration and messaging server that includes email, calendar, address book, bulletin board, instant messaging, and other features.
How do I install Citadel?
You can install Citadel using the installation instructions provided on their website or by using a package manager such as apt or yum.
Why am I getting an authentication error when trying to log into Citadel?
This could be due to incorrect login credentials. Make sure you are using the correct username and password. If you have forgotten your password, you can reset it using the 'forgot password' option on the login page.
How do I create a new user account on Citadel?
You can create a new user account by clicking on the 'Admin' link on the login page, and then selecting 'Add User' from the menu.
Why am I unable to send or receive emails on Citadel?
This could be due to various reasons such as incorrect server configuration, firewall settings, or network issues. Make sure your server is properly configured and your network connection is stable.
Can I access Citadel from a web browser?
Yes, Citadel has a web interface called Citadel WebCit, which allows you to access your Citadel server from any web browser.
How do I set up email forwarding on Citadel?
You can set up email forwarding by going to the user's account settings and adding the desired email address under the 'Forwarding Address' section.
Why am I not receiving email notifications from Citadel?
This could be due to incorrect notification settings. Make sure the correct email address is entered for notifications and that they are enabled under the 'Email Notifications' section in your account settings.
How do I add contacts to my address book in Citadel?
You can add contacts by clicking on the 'Address Book' link on the main menu and then selecting 'New Contact' to add a new contact.
Why am I unable to access the bulletin board on Citadel?
This could be due to incorrect permissions for the user account or a server configuration issue. Make sure the user has the necessary privileges to access the bulletin board and check your server configuration.
Can I create custom folders for organizing my emails in Citadel?
Yes, you can create custom folders by clicking on the 'Folders' link on the main menu and selecting 'New Folder'.
Is there a size limit on the emails I can send through Citadel?
Yes, Citadel has a default size limit of 10 MB for emails. This can be changed through the server configuration.
How do I check if my Citadel server is running?
You can use the command 'citedel status' in the terminal to check the status of your Citadel server.
Can I import existing emails to Citadel?
Yes, you can import emails from other email clients by following the instructions provided in the Citadel documentation.
Why am I getting a 'Disk quota exceeded' error when trying to save an email on Citadel?
This means that you have exceeded the storage limit set for your account. You can either delete unnecessary emails or contact your system administrator to increase your storage limit.
Can I access my Citadel account from multiple devices?
Yes, you can access your Citadel account from multiple devices by setting up synchronization with your email client or using the web interface.
How do I change my password on Citadel?
You can change your password by going to the 'Account Settings' page and selecting 'Change Password' from the menu.
Can I create custom email filters on Citadel?
Yes, you can create custom email filters by going to the 'Account Settings' page and selecting 'Email Filters' from the menu.
Why am I getting a 'Server not found' error when trying to connect to my Citadel server?
This could be due to network issues or incorrect server configuration. Check your network connection and make sure the server is properly configured.
Can I set up email aliases on Citadel?
Yes, you can set up email aliases through the 'Account Settings' page by clicking on the 'Aliases' tab.
How do I update Citadel to the latest version?
You can update Citadel using the 'citedel upgrade' command in the terminal. Make sure to backup your data before updating.
Why am I not receiving new email notifications on my mobile device?
This could be due to incorrect synchronization settings. Make sure to enable email notifications and set up synchronization with your mobile device.
Can I configure auto-replies on Citadel?
Yes, you can configure auto-replies by going to the 'Account Settings' page and selecting 'Auto-reply' from the menu.
Why am I unable to delete emails from my inbox on Citadel?
This could be due to incorrect permissions or a server configuration issue. Make sure you have the necessary privileges to delete emails and check your server configuration.
Can I access my Citadel account from a mobile app?
Yes, there are several mobile email apps that support connections to Citadel servers, such as K-9 Mail and Aqua Mail.
How do I report a bug or suggest a feature for Citadel?
You can report bugs or suggest new features in the forum or by creating an issue on the Citadel GitHub page.
Why am I getting a 'Connection timed out' error when trying to send emails on Citadel?
This could be due to network issues or incorrect server settings. Make sure your server is properly configured and your network connection is stable.
Can I recover deleted emails on Citadel?
Yes, you can recover deleted emails by going to the 'Trashcan' link on the main menu, selecting the desired email, and clicking on the 'Undelete' button.
How do I backup my data on Citadel?
You can back up your data by going to the 'Admin' link on the login page and selecting 'Backup' from the menu. Alternatively, you can use the 'citedel backup' command in the terminal.