Citizens Bank FAQ

Answers to your most common questions about Citizens Bank.

Quick, simple, and helpful information at a glance.

What is Citizens Bank?
Citizens Bank is a financial institution that offers a range of banking and financial services to its customers.
How can I open an account with Citizens Bank?
You can open an account with Citizens Bank by visiting a branch location or by applying online.
I am having trouble logging into my online account. What should I do?
If you are having trouble logging into your online account, try resetting your password or contact Citizens Bank customer service for assistance.
What is the routing number for Citizens Bank?
The routing number for Citizens Bank is 036076150. You can find this number on your checks or by contacting customer service.
I need to make a wire transfer. How do I do that with Citizens Bank?
To make a wire transfer with Citizens Bank, you will need to provide the recipients account and routing numbers, as well as the receiving banks name, address, and SWIFT code.
How do I order checks for my Citizens Bank account?
You can order checks for your Citizens Bank account by logging into your online account or by calling customer service.
I lost my debit card. What should I do?
If your debit card is lost or stolen, contact Citizens Bank customer service immediately to have the card canceled and request a replacement.
Can I access my Citizens Bank account on my mobile device?
Yes, you can access your Citizens Bank account on your mobile device by downloading the Citizens Bank mobile app.
I noticed a fraudulent transaction on my account. What should I do?
If you notice a fraudulent transaction on your account, contact Citizens Bank customer service immediately to report the issue and have the transaction reversed.
How can I avoid overdraft fees with Citizens Bank?
You can avoid overdraft fees by setting up alerts for low balances, monitoring your account regularly, and signing up for overdraft protection.
What types of loans does Citizens Bank offer?
Citizens Bank offers a variety of loans, including personal loans, home equity loans, auto loans, and student loans.
How can I apply for a loan with Citizens Bank?
You can apply for a loan with Citizens Bank by visiting a branch location or by applying online.
I missed a credit card payment. Will this affect my credit score?
Yes, missing a credit card payment can have a negative impact on your credit score. It is important to make payments on time to maintain a good credit score.
How can I dispute a charge on my credit card?
To dispute a charge on your credit card, contact Citizens Bank customer service and provide them with details about the transaction in question.
I received a tax form from Citizens Bank. What should I do with it?
Any applicable tax forms sent by Citizens Bank should be used to report income on your tax return. If you have questions, consult with a tax professional.
I am having trouble using my Citizens Bank credit card while traveling. What should I do?
Before traveling, notify Citizens Bank of your plans to avoid any issues with using your credit card. If you encounter issues, contact customer service for assistance.
How can I change my contact information with Citizens Bank?
You can update your contact information by logging into your online account or by visiting a branch location.
What is the minimum balance for a Citizens Bank checking account?
The minimum balance for a Citizens Bank checking account varies depending on the specific account type. Visit the Citizens Bank website for more information.
Can I link my Citizens Bank account to other accounts I have at different banks?
Yes, you can link your Citizens Bank account to other accounts you have at different banks for easy transfers between accounts.
How can I set up automatic bill payments with Citizens Bank?
To set up automatic bill payments, log into your online account and follow the instructions provided. You can also visit a branch location for assistance.
What should I do if I received a suspicious email claiming to be from Citizens Bank?
If you receive a suspicious email, do not click on any links or provide any personal information. Contact Citizens Bank customer service to report the issue.
Can I make international transactions with my Citizens Bank account?
Yes, you can make international transactions with your Citizens Bank account. However, be aware of any potential fees or restrictions.
How do I sign up for online statements with Citizens Bank?
You can sign up for online statements by logging into your online account and selecting the option to receive electronic statements.
I am unable to make a deposit at the ATM. What should I do?
If you are unable to make a deposit at the ATM, visit a branch location to make the deposit or contact customer service for assistance.
Can I transfer money to other people with my Citizens Bank account?
Yes, you can transfer money to other people using your Citizens Bank account through the online banking or mobile app.
I am having trouble accessing my account online. What is the best way to get help?
If you are having trouble accessing your account online, contact customer service for assistance or visit a branch location for help.