What is CivicPlus?
CivicPlus is a digital platform that provides web solutions for government agencies.
Why am I unable to access my CivicPlus account?
There could be various reasons for this, such as incorrect login credentials, account suspension, or a technical issue. Try resetting your password or contacting CivicPlus support for assistance.
How do I report a technical issue on the CivicPlus website?
You can report any technical issues by contacting CivicPlus support or submitting a support ticket through the website.
Why am I seeing a "page not found" error on the CivicPlus website?
This error could occur if the page you are trying to access has been moved or deleted. Check the URL and try navigating to the page again.
What should I do if I encounter a 404 error on the CivicPlus website?
A 404 error means that the page you are trying to access cannot be found. Check the URL and try navigating to the page again. If the error persists, report it to CivicPlus support.
Why am I receiving a "server not found" error on the CivicPlus website?
This error could occur if there is a disruption in the server connection. Try refreshing the page or accessing the website at a later time.
How do I update my CivicPlus website's content?
You can update your website's content through the CivicPlus content management system (CMS). Contact your organization's designated administrator for access and instructions.
Why am I unable to save changes made on the CMS?
This could be due to a technical issue, such as a slow internet connection. Try refreshing the page and trying again. If the issue persists, contact CivicPlus support for assistance.
Can I upload images/videos to my CivicPlus website?
Yes, you can upload images and videos to your CivicPlus website through the CMS. However, there may be file size limitations, so be sure to check the guidelines or contact CivicPlus support for assistance.
How do I add a new page to my CivicPlus website?
To add a new page, navigate to the CMS and click on "Add Page" under the Pages section. Follow the prompts to create and save your new page.
Why am I unable to access certain features on the CivicPlus website?
This could be due to your account permissions. Contact your organization's designated administrator for assistance in adjusting your permissions.
How do I enable/disable certain features on my CivicPlus website?
Features can be enabled or disabled through the CMS. Contact your organization's designated administrator for assistance in making any changes.
Why is my CivicPlus website running slow?
This could be due to various reasons, such as heavy traffic, large media files, or technical issues. Try refreshing the page and clearing your cache. If the issue persists, contact CivicPlus support for assistance.
Can I use custom code on my CivicPlus website?
No, the CivicPlus platform does not support custom code. However, templates and widgets can be customized through the CMS.
Why am I unable to find my organization's forms on the CivicPlus website?
The forms may not be available on the public-facing website or may require certain permissions to access. Contact your organization's designated administrator for assistance in locating the forms.
How do I embed a video on my CivicPlus website?
You can embed a video by selecting the "HTML Script" widget in the CMS and pasting the embed code into the designated field. For more detailed instructions, consult the CivicPlus user guide.
Why do some features on the CivicPlus website not work on my mobile device?
This could be due to compatibility issues with your device. Try accessing the website on a different device or contact CivicPlus support for assistance.
How do I request a new feature on the CivicPlus platform?
You can submit a feature request through the CivicPlus support portal or contact your organization's designated administrator for assistance.
Can I integrate my social media accounts with my CivicPlus website?
Yes, you can integrate social media accounts with your CivicPlus website through the CMS. For more detailed instructions, consult the CivicPlus user guide.
How do I report an error on the CivicPlus website?
You can report any errors by contacting CivicPlus support or submitting a support ticket through the website.
Why is my CivicPlus website displaying outdated information?
This could be due to cached data on your device. Try clearing your cache and refreshing the page. If the problem persists, contact CivicPlus support for assistance.
How do I add an event calendar to my CivicPlus website?
You can add an event calendar through the CMS by selecting the "Event Calendar" widget. For more detailed instructions, consult the CivicPlus user guide.
Why am I unable to view my CivicPlus website on a specific browser?
Certain browsers may not be fully compatible with the CivicPlus platform. For optimal performance, try accessing the website on a different browser.
How do I change the design/layout of my CivicPlus website?
The design and layout can be changed through the CMS by selecting a different template or customizing the existing one. Contact your organization's designated administrator for assistance.
Why am I receiving spam emails through my CivicPlus contact forms?
This could be due to a high level of spam bots targeting contact forms. To prevent this, enable CAPTCHA verification on your website's forms.
Can I customize the email notifications for CivicPlus forms?
Yes, you can customize email notifications through the CMS. For more detailed instructions, consult the CivicPlus user guide.
