What is ClearCareOnline?
ClearCareOnline is a home care software used by agencies to manage clients, caregivers, and other administrative tasks.
Why am I getting an error message when trying to log into ClearCareOnline?
There may be an issue with your login credentials or the ClearCareOnline server. Please ensure you are using the correct login information and try again. If the problem persists, contact ClearCareOnline support for assistance.
How do I edit a client's information on ClearCareOnline?
To edit a client's information, click on the "Clients" tab, select the client you wish to edit, and click on the "Edit" button. Make the necessary changes and click "Save" when done.
Why am I getting an error message when trying to add a new caregiver on ClearCareOnline?
This may be due to a restriction on your account settings. Check with your agency owner or manager to make sure you have permission to add new caregivers.
How do I view my schedule on ClearCareOnline?
To view your schedule, click on the "Schedule" tab. You can filter by date, client, and caregiver to see specific schedules.
Why am I unable to view certain features on ClearCareOnline?
Your account may not have access to certain features. Check with your agency owner or manager to ensure you have the necessary permissions.
How do I add a new task for a client on ClearCareOnline?
Click on the "Tasks" tab, select the client you wish to add a task for, and click on the "Add Task" button. Fill in the task details and click "Save."
Why is my ClearCareOnline dashboard not loading properly?
This may be due to a slow internet connection. Try refreshing the page or clearing your browser's cache. If it persists, contact ClearCareOnline support for assistance.
How do I generate reports on ClearCareOnline?
Click on the "Reports" tab and select the report you wish to generate. You can also filter the report by date, client, and caregiver.
I forgot my password for ClearCareOnline. How do I reset it?
On the login page, click on the "Forgot Your Password?" link. Enter your email address and follow the instructions sent to your email to reset your password.
Why am I getting an error message when trying to create a new shift on ClearCareOnline?
This may be due to a scheduling conflict or a restriction on your account settings. Check with your agency owner or manager for assistance.
How do I view my pay stubs on ClearCareOnline?
Click on the "Pay Rates" tab and select the "Pay History" subtab. You can view and print your pay stubs from there.
Why is my ClearCareOnline app not working?
Try closing the app and restarting it. If the problem persists, try updating the app or uninstalling and reinstalling it. If that does not work, contact ClearCareOnline support for assistance.
How do I submit my time-off request on ClearCareOnline?
Click on the "Time Off" tab and select the "Request Time Off" button. Fill in the necessary details and click "Save."
Why am I not receiving notifications from ClearCareOnline?
Please check your notification settings in ClearCareOnline. If they are set correctly and you are still not receiving notifications, contact ClearCareOnline support for assistance.
How do I change my availability on ClearCareOnline?
Click on the "Availability" tab and adjust your availability according to your schedule. Make sure to click "Save Changes" when done.
Why am I unable to clock in/out on ClearCareOnline?
This may happen if your clock-in/out permissions have been restricted. Check with your agency owner or manager to make sure you have the necessary permissions.
How do I check my client's medications on ClearCareOnline?
Click on the "Client Medications" tab and select the client you wish to view medications for. You can also filter by date and medication name.
Why am I getting an error message when trying to upload a document on ClearCareOnline?
There may be an issue with the document size or format. Make sure the document is within the accepted size and format and try again. If the problem persists, contact ClearCareOnline support for assistance.
How do I view my shift history on ClearCareOnline?
Click on the "Shifts" tab and select the "Shift History" subtab. You can view past and upcoming shifts from there.
Why am I unable to view my client's notes on ClearCareOnline?
Your account may not have permission to view client notes. Check with your agency owner or manager for assistance.
How do I assign a caregiver to a new client on ClearCareOnline?
Click on the "Clients" tab and select the client you wish to assign a caregiver to. Under the "Caregivers" section, click on the "Add" button and select the caregiver you would like to assign.
Why am I getting an error message when trying to process payroll on ClearCareOnline?
This may be due to incorrect payroll settings or missing information. Make sure all the necessary information is filled in and try again. If the problem persists, contact ClearCareOnline support for assistance.
How do I view my upcoming shifts on ClearCareOnline?
Click on the "Schedule" tab and select the "Upcoming Shifts" subtab. You can view all your upcoming shifts from there.
Why is my clock-in/out time not reflecting correctly on ClearCareOnline?
This may happen if you forgot to clock in/out or if there were internet connection issues. Contact your agency owner or manager to make any necessary adjustments.
How do I process an invoice on ClearCareOnline?
Click on the "Billing" tab and select the "Invoices" subtab. Select the client, service dates, and billing period and click on the "Process Invoice" button.
