ClearScore FAQ

Answers to your most common questions about Clearscore.

Quick, simple, and helpful information at a glance.

What is ClearScore?
ClearScore is a free credit report and score platform that helps you understand and improve your credit health.
How do I sign up for ClearScore?
You can sign up for ClearScore by visiting their website and entering your personal information.
Is ClearScore really free to use?
Yes, ClearScore is completely free to use.
How often is my credit score updated on ClearScore?
Your credit score is updated monthly on ClearScore.
Why is my credit score different on ClearScore compared to other credit reporting agencies?
Credit reporting agencies may use different scoring models and data sources, resulting in slight differences in credit scores.
What do I do if I don't recognize an account on my credit report on ClearScore?
If you do not recognize an account on your credit report, you can dispute it with the credit reporting agency.
Can I dispute errors on my credit report through ClearScore?
No, you will need to contact the credit reporting agency directly to dispute any errors on your credit report.
How long does it take for disputes to be resolved?
The timeframe for resolving a dispute can vary, but usually takes around 30 days.
Why is my credit score showing as "N/A" on ClearScore?
This may be because you have no credit history, or the credit information has not been updated yet.
Can I request for a credit freeze on ClearScore?
No, you will need to contact each credit reporting agency separately to request a credit freeze.
How do I update my personal information on ClearScore?
You can update your personal information by logging into your ClearScore account and going to the "Account Settings" section.
Why is ClearScore asking for my bank account information?
ClearScore may ask for your bank account information to verify your identity and provide more accurate credit recommendations.
How do I unlink my bank account from ClearScore?
You can unlink your bank account by going to the "Account Settings" section and clicking on the "Unlink Account" button.
Can I get a credit report for someone else on ClearScore?
No, ClearScore only provides credit reports and scores for your own personal credit information.
Why am I unable to access my ClearScore account?
This could be due to entering the wrong login information or your account has been temporarily locked for security reasons.
What should I do if I forgot my ClearScore login details?
You can reset your password by clicking on "Forgot Password" on the login page and following the prompts.
How do I cancel my ClearScore account?
You can cancel your ClearScore account by going to the "Account Settings" section and clicking on "Cancel Account".
Can I use ClearScore to check my business credit score?
No, ClearScore only provides credit reports and scores for individual consumers.
Is ClearScore available for all countries?
No, ClearScore is primarily available for consumers in the UK and South Africa.
Can I access ClearScore on my mobile device?
Yes, ClearScore has a mobile app available for download on iOS and Android devices.
What is the minimum credit score required to be eligible for credit?
There is no specific minimum credit score required for credit approval, as each lender has different criteria.
How can I improve my credit score on ClearScore?
ClearScore offers personalized tips and recommendations to help improve your credit score.
Why am I seeing old or outdated information on my credit report?
Credit reporting agencies may take some time to update information, so it may take a few weeks for changes to reflect on your credit report.
How does ClearScore keep my personal information secure?
ClearScore takes various measures to protect your personal information, including encryption and security protocols.
Are there any fees associated with using ClearScore?
No, ClearScore is completely free to use and does not charge any fees to access your credit information.
What do I do if I have a complaint about ClearScore?
If you have a complaint, you can contact ClearScore's customer support team or submit a complaint through their website.
Is ClearScore affiliated with any credit reporting agency?
ClearScore is not affiliated with any credit reporting agency, but they do use data from Equifax and Experian to provide credit information.
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