What is Cleartax and how does it work?
Cleartax is a tax filing platform that allows individuals and businesses to easily file their taxes online. It works by guiding you through the tax filing process and helping you prepare and file your tax return accurately.
Is Cleartax free to use?
Yes, Cleartax offers a free plan for individuals to file their taxes. However, there may be additional charges for advanced features and services.
I am having trouble logging into my Cleartax account. What should I do?
First, make sure you are using the correct login credentials. If you still can't log in, try resetting your password or contact Cleartax's customer support for assistance.
I received an error message saying "Invalid PAN entered". What does this mean?
This error message means that the Permanent Account Number (PAN) you entered is incorrect or invalid. Make sure you double-check the PAN and enter the correct details.
What should I do if I receive a "No matching entries found" error message while searching for a particular deduction?
This means that the specific deduction you are looking for is not present in your tax return. You may need to add it manually or check the entry details for any errors.
I am getting an error message saying "Invalid Date of Birth". What should I do?
This error message means that the date of birth you entered is not in the correct format or is outside the allowed range. Double-check the date and enter it in DD/MM/YYYY format.
I accidentally entered a wrong income amount. How can I correct it?
You can easily correct any incorrect income amounts by editing the entry in the relevant section of your tax return. Make sure to double-check all the numbers before submitting your return.
Can I save my progress and complete my tax filing at a later time?
Yes, Cleartax allows you to save your progress and continue with your tax filing at a later time. Just click on the "Save & Exit" button before closing the browser.
I am facing issues with uploading my Form-16. What should I do?
You can try refreshing the page or using a different internet browser. If the issue persists, contact Cleartax's customer support for further assistance.
I received an error message saying "Invalid ITR-V passcode". What should I do?
This error message means that the password you entered to open your ITR-V is incorrect. Make sure you enter the correct password or try resetting it.
Can I file my taxes without a Form-16?
It is recommended to have your Form-16 to accurately file your taxes. However, if you do not have it, you can manually enter your income details in the tax return.
I received an error message saying "E-filing is temporarily unavailable". When will it be available again?
Cleartax may periodically undergo maintenance, which can cause temporary unavailability of e-filing services. Check the website or contact customer support for updates on when it will be available again.
I am getting an error message saying "No balance due". What does this mean?
This error message means that there is no tax due for your income and you do not need to pay any additional taxes. You can proceed to file your tax return without making any payment.
I have selected the wrong ITR form while filing my taxes. Can I change it?
Yes, you can change the ITR form you have selected by editing the form details in your tax return. However, make sure to cross-check the form requirements before submitting your return.
I received an error message saying "Invalid TAN entered". What does this mean?
This error message means that the Tax Deduction and Collection Account Number (TAN) you entered is incorrect or invalid. Double-check the number and make sure it is entered correctly in your tax return.
I am having trouble verifying my Aadhaar for e-filing. What should I do?
Make sure to enter your Aadhaar details correctly and check your internet connection. If you still cannot verify, try using a different browser or contact customer support for further assistance.
I am getting an error message saying "Invalid dependency error". How can I resolve this?
This error message means that there is an issue with the dependencies in your tax return, such as incorrect information or missing entries. Double-check all the details and ensure they are entered correctly.
I received an error message saying "Income taxed wrongly under different category". What should I do?
This error message means that there may be a mismatch in the income details and the selected category. Make sure the income is correctly categorized and verify the tax rates for that category.
Can I file my taxes for previous financial years on Cleartax?
Yes, Cleartax allows you to file taxes for the current and previous financial years. However, make sure to check the due date for filing returns for each year.
I am not sure which ITR form to use for my tax return. How can I find out?
Cleartax offers a tool that automatically recommends the appropriate ITR form based on your income sources and other factors. You can find it on the platform's homepage or contact customer support for assistance.
I made a mistake while filing my tax return and have already submitted it. Can I still make changes?
If you have not verified your return, you can go back and make the necessary corrections before submitting it again. However, once it is verified, you cannot make any changes.
I received an error message saying "Invalid email address entered". How can I fix this?
This error message means that the email address you entered is incorrect or does not meet the format requirements. Make sure to enter the correct email address in the format [email protected].
I am getting an error message saying "Server error occurred". What should I do?
This error message usually indicates a temporary technical issue. Try refreshing the page or using a different browser. If the issue persists, contact Cleartax's customer support for assistance.
My PAN does not match with my name as per Aadhaar. How can I correct it?
You can easily correct the name on your PAN by filing a name correction request with your nearest Income Tax office. Once the name on your PAN and Aadhaar match, you can use it for e-filing.
I received an error message saying "Invalid phone number entered". How can I fix this?
Make sure to enter your phone number correctly without any special characters and with the correct country code. If the issue persists, contact Cleartax's customer support for further assistance.
Is it safe to file taxes on Cleartax?
Yes, Cleartax takes the necessary security measures to protect your personal and financial information. The platform is also certified by the Government of India's Income Tax Department.
I am not able to understand some terms and calculations on Cleartax while filing my taxes. What should I do?
Cleartax offers a help center with articles and resources to
