Cognito Forms FAQ

Answers to your most common questions about Cognitoforms.

Quick, simple, and helpful information at a glance.

What is Cognito Forms?
Cognito Forms is an online form builder platform used to create custom, mobile-friendly forms for a variety of purposes.
How do I sign up for a Cognito Forms account?
You can sign up for a free Cognito Forms account by visiting the website and clicking on the "Sign Up" button.
How do I create a new form in Cognito Forms?
To create a new form, log in to your Cognito Forms account and click on the "New Form" button. You can also select a form template to get started quickly.
Can I customize the design of my Cognito Forms?
Yes, Cognito Forms offers a wide range of customization options including themes, fonts, colors, and layout.
How can I embed my Cognito Form on my website?
You can embed your Cognito Form by copying the embed code provided in the form builder and pasting it into your website's HTML code.
Can I integrate Cognito Forms with other platforms and apps?
Yes, Cognito Forms offers integrations with various platforms such as Google Sheets, Mailchimp, and PayPal.
Is it possible to collect payments through Cognito Forms?
Yes, Cognito Forms offers payment integration with various payment gateways, making it easy to collect payments through your forms.
How do I view and analyze the responses to my form?
You can view all form responses in the "Entries" tab of your form's dashboard. From there, you can also download the responses as a CSV file for further analysis.
Can I set up conditional logic in my Cognito Forms?
Yes, Cognito Forms offers an advanced conditional logic feature that allows you to show or hide fields and sections based on user input.
What is a form template in Cognito Forms?
Form templates in Cognito Forms are pre-built forms designed for specific purposes such as event registration, job application, or contact form.
Why am I getting an error when trying to save my form?
This could be due to a temporary server issue. Try refreshing the page and saving again. If the problem persists, contact Cognito Forms support for assistance.
How do I delete a form in Cognito Forms?
To delete a form, go to the form's settings and click on the "Delete Form" button at the bottom. Note that this action cannot be undone.
What happens if I exceed the submission limit for my form?
If your form has a submission limit, users will not be able to submit responses once the limit is reached. You can either upgrade your account or increase the submission limit to allow for more responses.
Can users edit their form responses after submission?
Yes, Cognito Forms allows users to edit their form responses after submission. This option can be enabled in the form's settings.
How can I export my form responses to a different platform?
You can export your form responses as a CSV file and import it into another platform or app.
What is the difference between a primary and a secondary email address in Cognito Forms?
A primary email address is used for login and communication purposes, while a secondary email address can be used for form notifications or to receive form responses.
Why am I not receiving form notifications via email?
This could be due to an issue with your email provider. Check your spam or junk folder, and make sure your email address is correctly set up in the form's settings.
Can I password-protect my Cognito Form?
Yes, you can add a password to your form in the form's settings, so only users with the password can access it.
How can I restrict access to my form?
You can restrict access to your form by adding a password, enabling only registered users to access, or by setting a submission limit.
How do I add collaborators to my form?
You can add collaborators to your form by clicking on the "Share" button and entering their email address. Collaborators can then edit the form or view the form's entries.
Is it possible to add a signature field in my form?
Yes, Cognito Forms offers a signature field that allows users to sign their form electronically.
What is the limit for file uploads in Cognito Forms?
Free accounts have a file upload limit of 100 MB per month, while paid accounts have a limit of 2 GB per month.
Can I change my form's URL?
Yes, you can change your form's URL by going to the form's settings and clicking on the "Customize" tab. Be cautious as changing the URL may break any existing links to that form.
How can I create a multi-page form in Cognito Forms?
You can create a multi-page form by adding multiple pages in the form builder and using the "Page Break" feature.
Why are my form fields not appearing correctly on mobile devices?
This could be due to the settings of your form, such as fixed width or height for the fields. Make sure to check your form's settings and adjust them for a better mobile display.
How do I cancel my Cognito Forms subscription?
To cancel your subscription, go to your account's billing page and click on the "Cancel Subscription" button. You can also downgrade to a free account from this page.
Is Cognito Forms compliant with data privacy regulations?
Yes, Cognito Forms is compliant with GDPR and other data privacy regulations. You can read more about their commitment to data privacy on their website.
How can I contact Cognito Forms support?
You can contact Cognito Forms support by submitting a support request through their website or emailing them at [email protected]. You can also check their help center for self-help resources.
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