Why can't I log in to my CommBank account?
There could be various reasons why you are having trouble logging in. Make sure your login details are correct and try resetting your password. If the issue persists, contact us for further assistance.
I am receiving an error message saying "Invalid Credentials", what does this mean?
This means that the login information you are entering is incorrect or has been entered incorrectly multiple times. Make sure to double-check your login details and try again. If you continue to receive this error, contact us for help.
I received a "Session Timeout" error when trying to use NetBank. What does this mean?
This error occurs when there has been no activity on your NetBank account for a certain period of time. To continue using NetBank, simply log in again.
My account balance is not showing correctly. Why is this happening?
There could be a few reasons for this error. It could be due to an error in the system, pending transactions, or incorrect account information. Try refreshing the page or logging out and back in. If the issue persists, please contact us for assistance.
Why am I not receiving SMS codes for NetCode?
This could be due to an issue with your mobile network or device. Make sure your phone has service and try again. If you consistently do not receive codes, contact your mobile carrier for assistance.
I received a "Maintenance" error message. What should I do?
This means that our system is undergoing maintenance and you will not be able to access your account at this time. Please try again later.
My NetBank page is not loading properly, what can I do?
This could be due to a slow internet connection or a temporary issue with our system. Try refreshing the page or clearing your browser's cache and cookies. If the issue persists, contact us for further assistance.
Why am I receiving an "Access Denied" message when trying to use NetBank?
This error occurs when there is an issue with your account or login information. Double-check your details and try again. If the problem persists, contact us for assistance.
I received an error message while trying to make a payment. What should I do?
Please check if the payment details are correct and that there are sufficient funds in the account. If everything seems to be in order, try making the payment again. If the issue persists, contact us for further assistance.
My debit/credit card is not working. What could be the problem?
This could be due to multiple reasons such as an expired card, damage to the card, or security concerns. Please contact us for assistance or visit a branch for a replacement card.
I received a "Connection Error" message when trying to use the CommBank app. What should I do?
This could be due to a poor internet connection or a temporary issue with our app. Make sure you are connected to a stable internet network and try again. If the issue persists, contact us for further assistance.
I am unable to transfer funds between my accounts. What could be the issue?
This could be due to insufficient funds, a technical error, or transaction limits on your account. Check your account balance and try again. If the problem persists, contact us for assistance.
I received a "Card Declined" message while trying to make a purchase. What should I do?
This means that the transaction was not completed due to insufficient funds or security concerns. Check your account balance and try the transaction again. If the problem continues, contact us for assistance.
Why am I receiving a "Card Blocked" message when trying to use my card?
This could be due to a lost or stolen card or fraudulent activity on your account. Please contact us immediately to report the issue and resolve the matter.
My NetBank session keeps timing out. How can I prevent this?
To prevent your session from timing out, make sure to regularly click on any links or buttons within NetBank. This shows activity and will keep your session active.
I received a "System Not Available" error message. What does this mean?
This means that our system is currently down and you will not be able to access your account or make transactions. Please try again later or contact us for assistance.
Why am I receiving an "Invalid Card Details" message when trying to transfer funds?
Please check if the card details you are entering are correct. If the problem persists, contact us for further assistance.
My CommBank app is not working. What should I do?
Make sure your app is up to date and try closing and reopening it. If the issue persists, try clearing your app's cache or reinstalling the app. If you continue to have trouble, please contact us for help.
I accidentally made a duplicate payment. Can I cancel it?
This depends on the payment type and recipient's bank. Please contact us as soon as possible for further assistance.
I received a "Session Disabled" error message in NetBank. What does this mean?
This means that your NetBank session has been disabled due to multiple incorrect login attempts. Please contact us to re-enable your session and change your password for security purposes.
Why am I receiving a "Transaction Not Allowed" message?
This could be due to transaction limits on your account, an incorrect payment reference number, or a security concern. Contact us for assistance if the issue persists.
I'm trying to make a payment, but the recipient's details are not being accepted. What could be the problem?
Please double-check the recipient's details, including their account and BSB number. If the issue continues, the problem could be on the recipient's end. Contact us for further assistance.
I made a payment, but it is showing as "Pending". Why is this happening?
A pending transaction means it is still being processed and will be completed within a few business days. If the transaction remains in this status for an extended period, contact us for assistance.
Why am I receiving a "Cannot Process Transaction" message?
This could be due to technical errors, incorrect payment details, or an issue with your account. Please try again and contact us for further assistance if necessary.
I received an "Insufficient Funds" message while trying to make a payment. What should I do?
This means that there are not enough funds in your account to complete the transaction. Make sure you have enough funds and try again. If the issue persists, contact us for assistance.
Why am I receiving a "Daily Transaction Limit Reached" message?
This means that you have reached the daily transaction limit for your account. Please wait until the following day to make any further transactions or contact us for assistance in increasing your limit.
