CookieFirst FAQ

Answers to your most common questions about Cookiefirst.

Quick, simple, and helpful information at a glance.

What is CookieFirst?
CookieFirst is a user-friendly cookie consent solution for websites and online businesses.
What are cookies?
Cookies are small text files that are stored on a user's device when they visit a website. They are used to remember user preferences and improve website performance.
Why do I need CookieFirst?
CookieFirst helps website owners comply with privacy laws by providing a customizable cookie consent banner and consent management tools.
How do I install CookieFirst on my website?
CookieFirst provides easy-to-follow installation guides for different website platforms, such as WordPress, Shopify, and Wix.
Is CookieFirst GDPR compliant?
Yes, CookieFirst is fully compliant with the General Data Protection Regulation (GDPR) and other privacy laws like the ePrivacy Directive.
What is a cookie banner?
A cookie banner is a pop-up notification that appears on a website to inform visitors about the use of cookies and obtain their consent.
Can I customize the cookie banner?
Yes, CookieFirst offers various customization options, such as banner placement, colors, and text, to match your website's design.
How can I block specific cookies?
With CookieFirst, you can create consent groups to manage which cookies are blocked or allowed based on a user's consent.
I received an error message when trying to install CookieFirst. What should I do?
Please refer to our troubleshooting guide or contact our support team for assistance.
Can I use CookieFirst on multiple websites?
Yes, CookieFirst offers multi-website management for businesses with more than one website.
Is there a free trial for CookieFirst?
Yes, you can sign up for a free trial on our website and experience the features of CookieFirst before making a purchase.
Can I integrate other services, such as Google Analytics, with CookieFirst?
Yes, CookieFirst allows you to integrate with third-party services through custom scripts or API connections.
Does CookieFirst automatically scan my website for cookies?
No, you will need to manually add cookies to your consent groups through the Cookie Scanner feature or by adding custom cookies in the settings.
What happens if a visitor does not consent to cookies?
Cookies that are not essential for the website's functioning will be blocked for that user.
Can I choose which cookies are considered essential?
Yes, you can mark certain cookies as essential in the consent groups.
Is CookieFirst compatible with all browsers?
Yes, CookieFirst is compatible with all modern browsers, including Chrome, Firefox, Safari, and Edge.
Can I use CookieFirst on my mobile website?
Yes, CookieFirst is responsive and can be used on both desktop and mobile websites.
I accidentally deleted my CookieFirst account. How can I restore it?
Please contact our support team for assistance in restoring your account.
Can I add a link to my website's privacy policy in the cookie banner?
Yes, you can add a link to your privacy policy in the footer of the cookie banner.
What is the CookieFirst compliance badge?
The CookieFirst compliance badge is a small logo that you can add to your website to display your cookie compliance.
Can visitors change their cookie preferences?
Yes, visitors can easily change their cookie preferences by clicking on the "Cookie Settings" button in the banner.
How do I uninstall CookieFirst from my website?
You can easily uninstall CookieFirst by removing the code snippet from your website's header or by using the installation guides to undo the installation process.
What happens if my website is updated or redesigned?
If your website is updated or redesigned, you may need to reinstall CookieFirst to ensure it is working properly.
Can I use CookieFirst for my e-commerce store?
Yes, CookieFirst is compatible with e-commerce platforms and allows you to manage cookies for your online store.
Is there a limit to the number of cookies or consent groups I can add?
No, there is no limit, and you can add as many cookies and consent groups as needed.
Can I get a refund if I am not satisfied with CookieFirst?
Yes, CookieFirst offers a 14-day money-back guarantee. Please refer to our refund policy for more information.
Where can I find CookieFirst's terms and conditions?
CookieFirst's terms and conditions can be found on our website or by contacting our support team.
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