Why am I having trouble logging into my Costco account?
This could be due to an incorrect email or password. Try resetting your password or double-checking your email.
Why am I seeing an error message when trying to checkout?
This could be due to an issue with your payment method. Make sure you have sufficient funds available or try using a different payment method.
How do I apply a promo code to my Costco order?
You can apply a promo code at checkout by entering it in the designated box. Make sure to check the terms and conditions of the code before applying.
Why is my Costco membership not showing a discount at checkout?
This could be due to a technical glitch. Try refreshing the page or clearing your browser's cache. If the issue persists, contact Costco customer service for assistance.
How do I request a refund for a cancelled Costco order?
You can request a refund by contacting Costco customer service or by visiting your local Costco store. Make sure to have your order number and receipt available for faster processing.
Why is the item I want to purchase at Costco out of stock?
Due to high demand, some items may go out of stock quickly. Check back periodically or contact your local Costco store for updates on restocking.
How do I become a Costco member?
You can become a Costco member by signing up online or in-store. There are different membership options available, so choose the one that best fits your needs.
Can I add an authorized user to my Costco membership?
Yes, you can add an authorized user at no extra cost. Log into your account and under the "Membership Details" section, select "Add an Authorized User."
My Costco order is missing an item. What should I do?
Contact Costco customer service with your order number and the missing item(s) and they will assist you in resolving the issue.
What is the return policy for an online Costco purchase?
Most items can be returned within 90 days of purchase for a full refund. However, some items, such as electronics, have a shorter return window. Check the item's description for specific return policies.
Can I return an item to Costco without a receipt?
Yes, unopened, non-electronics items can be returned without a receipt. You will receive a store credit for the item's current selling price.
How do I track my Costco order?
You can track your order by logging into your account and selecting "Track Order" or by using the tracking number provided in your order confirmation email.
Why am I unable to download the Costco app?
There could be a compatibility issue with your device. Make sure your device meets the app's requirements, or try downloading the app on a different device.
What are the benefits of a Costco membership?
Some benefits include access to wholesale prices, discounts on gas, and exclusive deals and offers. Visit the Costco website for a full list of membership perks.
How do I change my Costco membership type?
You can change your membership type by logging into your account and selecting "Change Membership" under the "Membership Details" section.
I'm receiving unwanted emails from Costco. How do I unsubscribe?
You can easily unsubscribe from Costco emails by clicking the "Unsubscribe" link at the bottom of the email.
Can I use my Costco membership at any location?
Yes, you can use your membership at any Costco warehouse location worldwide.
Why am I being charged an extra fee at checkout?
This could be a non-member surcharge or a Zone Pricing surcharge for certain select items. Check the item's description for any additional fees.
How do I redeem my Costco Cash Card?
You can use your Costco Cash Card to pay for purchases at any Costco warehouse location. If there is a remaining balance, it will be added to your Costco account as a credit.
What is the Costco Auto Program?
The Costco Auto Program offers negotiated prices on vehicles from participating dealerships to Costco members.
Why is my Costco membership renewal fee higher than last year?
The membership fee may have increased since your last renewal. Check Costco's website for current membership fees.
Can I cancel my Costco membership at any time?
Yes, you can cancel your membership at any time. However, refunds for the membership fee are not guaranteed.
How do I contact Costco for further assistance?
You can contact Costco customer service by phone at 1-800-774-2678 or through their online support form. You can also visit your local Costco store for in-person assistance. https://customerservice.costco.com/app/answers/detail/a_id/1188
Is there a Costco store in my area?
You can find the nearest Costco store by using the "Find a Warehouse" feature on the Costco website.
What do I do if I forgot my Costco membership number?
You can retrieve your Costco membership number by logging into your account and selecting "Forgot Your Membership Number?"
Can I use my Costco membership at other stores or websites?
No, Costco memberships are only valid for purchases at Costco warehouses and on their website.
Why am I unable to access my order history on the Costco website?
This may be a temporary issue with the website. Try clearing your browser's cache or accessing the order history at a later time. If the issue persists, contact Costco customer service for assistance.
