Coursera FAQ

Answers to your most common questions about Coursera.

Quick, simple, and helpful information at a glance.

What should I do if I am unable to access my course on Coursera?
If you are having trouble accessing your course, try logging out and logging back in. If that doesn't work, try clearing your browser's cache and cookies. You can also try using a different browser or device. If the issue persists, contact Coursera support for further assistance.
How do I enroll in a course on Coursera?
To enroll in a course, simply go to the course page and click on the "Enroll" button. You will then be prompted to sign up for a Coursera account if you do not already have one. Once you have created an account, you will be automatically enrolled in the course.
I am having trouble with my payment on Coursera. What should I do?
If you are experiencing any issues with your payment on Coursera, try refreshing the page or using a different browser. If the issue persists, contact Coursera support for assistance.
Can I access my course materials offline on Coursera?
Yes, you can access your course materials offline by downloading them using the Coursera mobile app. However, not all course materials are available for offline viewing.
I am having trouble submitting my assignments on Coursera. What can I do?
If you are unable to submit your assignments, make sure you have completed all required components and followed the submission instructions provided by your instructor. If you continue to have trouble, contact Coursera support for assistance.
What should I do if I am unable to access my certificate on Coursera?
If you are having trouble accessing your certificate, make sure you have completed all course requirements and have paid the necessary fees. If the issue persists, contact Coursera support for assistance.
How do I change my email address on Coursera?
To change your email address, go to your Coursera account settings and click on the "Edit" button next to your email address. You will then be prompted to enter your new email address and confirm the change.
I am not receiving notifications from Coursera. What could be the problem?
If you are not receiving notifications from Coursera, make sure you have enabled notifications in your account settings and on your device. If you continue to have trouble, contact Coursera support for assistance.
How can I download lecture videos on Coursera?
Unfortunately, lecture videos cannot be downloaded on Coursera. However, you can download other course materials using the Coursera mobile app.
Is there a time limit for completing a course on Coursera?
Yes, most Coursera courses have a set duration and deadline for completing the course. However, some courses may offer flexible deadlines. Be sure to check the course information for more details.
Can I retake a course on Coursera if I fail?
Yes, you can retake a course on Coursera if you fail. However, additional fees may apply. Be sure to check the course information for more details.
How do I cancel my subscription on Coursera?
To cancel your subscription, go to your account settings and click on the "Subscriptions" tab. From there, you can click on the "Cancel" button for the subscription you wish to cancel.
I am no longer interested in a course on Coursera. Can I get a refund?
Courses on Coursera are generally non-refundable. However, some special circumstances may warrant a refund. Contact Coursera support for more information.
How do I change my username on Coursera?
Unfortunately, you cannot change your username on Coursera. Your username is tied to your account settings and cannot be changed.
I am having trouble accessing the discussion forums on Coursera. What can I do?
If you are experiencing trouble accessing the discussion forums, try logging out and logging back in. You can also try using a different browser or device. If the issue persists, contact Coursera support for assistance.
Can I take a course for free on Coursera?
While some courses on Coursera offer free audit options, most courses require payment to access all course materials and earn a certificate. Be sure to check the course information for more details.
How can I report a technical issue on Coursera?
If you encounter a technical issue on Coursera, you can report it using the "Report a Problem" button located on the bottom right corner of your course page. You can also contact Coursera support for assistance.
How long will I have access to the course materials on Coursera?
Your access to course materials will depend on the duration of the course. Most courses provide access to course materials for a set period after the course ends. However, some courses may offer lifetime access to course materials.
I am having trouble with the video playback on Coursera. What should I do?
If you are experiencing trouble with video playback, first make sure you have a stable internet connection. If the issue persists, try clearing your browser's cache and cookies. You can also try using a different browser or device.
Can I change the language of my course on Coursera?
Unfortunately, you cannot change the language of your course on Coursera once you have enrolled. Make sure to select the correct language before enrolling in a course.
I am unable to access my quiz on Coursera. How can I fix this?
If you are having trouble accessing your quiz, make sure you have completed all course requirements and have paid the necessary fees. If the issue persists, contact Coursera support for assistance.
How can I give feedback on a course I took on Coursera?
To give feedback on a course, you can fill out the satisfaction survey located at the end of the course, or you can email Coursera support with your feedback.
How can I change the subtitles/captions on a video on Coursera?
To change the subtitles/captions on a video, you can click on the "CC" button located on the bottom right corner of the video player. From there, you can select the language or turn off the subtitles/captions.
My video on Coursera is buffering a lot. What should I do?
If you are experiencing buffering while watching a video, try pausing and then resuming the video. You can also try lowering the video quality by clicking on the "HD" button located on the bottom right corner of the video player.
Can I take a break during a course on Coursera?
Yes, you can take a break during a course on Coursera. However, keep in mind that some courses have a set duration and deadline for completing the course. Be sure to check the course information for more details.
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