What is Cricket Wireless?
Cricket Wireless is a wireless network provider that offers affordable plans and a wide coverage area.
How can I report an issue with my Cricket Wireless service?
You can report an issue by contacting Cricket Wireless customer service at 1-800-CRICKET (1-800-274-2538) or by using the MyCricket app.
Why am I experiencing slow internet speeds on my Cricket Wireless device?
There are several factors that can affect internet speeds, including network congestion, device capabilities, and coverage in your area. You can check your coverage map or contact customer service for assistance.
Why is my data not working on my Cricket Wireless device?
This could be due to a few reasons, such as an unpaid bill, a network outage, or a malfunctioning device. Please contact customer service for further assistance.
Why am I unable to make or receive calls on my Cricket Wireless device?
There could be an issue with your device, SIM card, or network. Please check if your phone is in airplane mode and try restarting it. If the issue persists, contact customer service for help.
What should I do if I receive a "No Service" message on my Cricket Wireless device?
First, check your coverage map to see if there is a known network outage in your area. If not, try restarting your device. If the issue persists, contact customer service for further assistance.
How do I set up my voicemail on my Cricket Wireless device?
To set up your voicemail, dial *86 and follow the prompts. You can also set up your voicemail through the MyCricket app or by contacting customer service.
How can I pay my Cricket Wireless bill?
You can pay your bill online through your MyCricket account, through the MyCricket app, in person at a Cricket store, or by calling customer service.
What should I do if I get a "SIM not supported" error message on my Cricket Wireless device?
This error message usually means your phone is locked to a different carrier. Please contact your previous carrier to unlock your phone or purchase a new device from Cricket.
Why is my voicemail not working on my Cricket Wireless device?
This could be due to various reasons, such as a full voicemail box, a network issue, or a problem with your device. Please contact customer service for assistance.
Why am I getting a "SIM card error" message on my Cricket Wireless device?
This could be due to a damaged SIM card, a problem with the SIM card tray, or a network issue. Please contact customer service for further assistance.
How can I change my Cricket Wireless plan?
You can change your plan online through your MyCricket account, through the MyCricket app, or by calling customer service.
How do I transfer my old phone number to my new Cricket Wireless device?
You can transfer your old phone number during the activation process or by contacting customer service.
I'm experiencing coverage issues in certain areas, what should I do?
You can check your coverage map to see if there is a known issue in that area. If not, you can contact customer service to report the issue and request further assistance.
How can I track my data usage on my Cricket Wireless device?
You can track your data usage through your MyCricket account, through the MyCricket app, or by dialing *DATA# (*3282#) on your device.
Why is my text messaging not working on my Cricket Wireless device?
This could be due to a network issue, a problem with your device, or an error with your messaging app. Please contact customer service for further assistance.
Can I use my Cricket Wireless device while traveling internationally?
Cricket Wireless offers international roaming in select countries. Please check their international coverage map or contact customer service for more information.
Can I bring my own device to Cricket Wireless?
Yes, you can bring your own device to Cricket Wireless. Please make sure it is unlocked and compatible with their network.
Why is my billing cycle different from my friends' who are also on Cricket Wireless?
Billing cycles are assigned based on the day you activate your service. It may differ from those who activated their service on a different day.
How do I set up automatic payments for my Cricket Wireless bill?
You can set up automatic payments through your MyCricket account or by contacting customer service.
Can I cancel my Cricket Wireless service without any penalty fees?
Depending on your contract and device installment plan, you may be subject to early termination fees. Please contact customer service for more information.
How do I find the nearest Cricket Wireless store?
You can find the nearest store by using the store locator on the Cricket Wireless website or the MyCricket app.
Why am I getting a "network busy" error message on my Cricket Wireless device?
This could be due to a network outage or high traffic in your area. If the issue persists, please contact customer service for assistance.
How do I check for available coverage in my area?
You can check your coverage map on the Cricket Wireless website or through the MyCricket app.
Can I add additional lines to my Cricket Wireless account?
Yes, you can add additional lines to your account by contacting customer service or visiting a Cricket store.
How do I cancel a phone upgrade order on Cricket Wireless?
You can cancel a phone upgrade order by contacting customer service or by visiting a Cricket store.
Why am I getting a "service not active" error on the MyCricket app?
This could be due to an unpaid bill or an issue with your account. Please contact customer service for assistance.
